Location: Liverpool City Centre - Office Based
Job Type: Permanent, Full time
Salary: £23,132 + bonus on average £300-600 per month
Join Our Team as a First Response Agent
Are you an experienced First Response or Call Centre professional with a strong background in sales or frontline support—ideally within a law firm environment? If so, this could be the perfect opportunity for you.
In this role, you'll deliver outstanding service to both
internal and external prospective clients, while converting marketing-generated leads into new clients. Full training will be provided to support you in all aspects of the role.
Do you want to join one of the fastest growing law firms in the UK, with a vibrant office in Liverpool City Centre overlooking Liverpool’s liver birds and waterfront, where there is a culture of genuine care and dedication for our clients and colleagues. CEL Solicitors is on a huge growth trajectory with a plan to be the UK’s number one consumer law firm that is renowned, nationally, for legal services and financial complaints.
At CEL, we blend the professionalism of a corporate firm with the warmth of a family business. We offer an unparalleled opportunity to join our unique business. We are different, but in a good way!
Fancy a game of pool or darts during your lunch break? On Fridays, we wrap up at 3:30pm and head to our bar for a drink of your choice before joining in the excitement at our amphitheatre, where we host guest speakers or occasional talent shows! Plus, hitting our targets might just earn you a holiday getaway! Explore our vibrant offices and the exciting activities we enjoy here.
Now, let’s get into the role!
What You'll Be Doing
As a First Response Agent, you’ll contact clients using our dialler system and guide them through a set of qualifying questions to assess whether we can help with their claim. If eligible, you’ll explain the claims process, walk them through funding options, and ensure initial client care documents are signed. Once complete, you’ll pass the client to our Solicitor teams to progress their case.
The role includes a late shift every second or third week, working 11:00–19:00 on Wednesdays.
Who We’re Looking For
You’ll thrive in this role if you have:
-
Excellent communication skills
- A persuasive and professional manner
- Experience in sales, outbound calling, or similar
- Confidence speaking with people from all walks of life
- The ability to overcome objections calmly
- A knack for explaining complex information in simple terms
- If you’re ready to be part of a company where your contribution matters and your success is celebrated, we’d love to hear from you.
Requirements:
-
1 year of call centre experience is essential.
- Background in sales or outbound calling highly desirable.
- A customer-focused attitude and willingness to serve customers.
- Excellent Verbal and Vocal Skills.
- Exceptional listening, questioning, and call control techniques.
- Ability to accurately and efficiently process information and tasks.
- An understanding of customer needs, company products and services, and general knowledge.
- Aptitude to handling challenging telephone call situations.
- Ability to explain, recommend and persuade.
- Computer and telephone system application skills.
- Previous experience of working in a call is preferred.
Compensation & Benefits:
Gratitude is one of our core values. To show appreciation for our team, we offer:
Benefits:
Private Health Care
Enhanced Sickness Entitlement
Enhanced Maternity / Paternity Leave
Death in Service
Bike 2 Work
Company Bar
Paid Exam Leave
Paid Company Parties
Birthday Day Off
25 Days Annual Leave + Bank Holidays ✈️
Christmas Closure
Early Finish Fridays
To all Recruitment Agencies:
At CEL Solicitors, agency resumes are strictly prohibited. Do not submit agency resumes or forward them to our job advertisements or CEL Solicitors employees. Be aware that CEL Solicitors will not assume any responsibility for fees incurred due to unsolicited resumes. To ensure a fair and efficient application process, all candidates are kindly requested to submit their applications directly through the advertised platform. We kindly ask that you refrain from reaching out to the company or its employees via email, LinkedIn, or any other communication channels for inquiries or updates. Please note that any attempts to contact us through these channels will not receive a response. Thank you for your understanding and cooperation.
CEL Solicitors are experts in no win, no fee civil litigation claims Everyone at CEL Solicitors is passionate about the law and will go above and beyond to exceed the needs of each client.
