Senior client manager Work, Jobs in Urmston, Gtm (with Salaries)

Service Manager
PayStream Accounting Services —Altrincham
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
13h
Senior Operations Manager -HV
OCS Group —Salford
- No degree
- Contracts
- Leadership
Quick apply
11d
Senior Product Manager - CRM - SaaS
Street Group —Manchester
- £60,000 - £75,000 a year
- Full-time
- Hybrid work
- Work from home
- Flexible schedule
Quick apply
2d
Senior Vice President, OPS Business Technology Liaison Manager
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Bachelor's degree
Personal Assistant to Operations Director
SE Recycling Ltd —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
1d
Partnership Director
Equans —Winsford
- Up to £95,000 a year
- Full-time
- Organisational skills
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Senior Programme Manager
Calm Abundance Advisory Group Ltd —Manchester
- £5,900 - £7,500 a month
- Full-time
- PMP
- Bachelor's degree
- Continuous improvement
Quick apply
22h
Client Services Manager
Staci —Blackburn
- Up to £123,456,789 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
18h
Project Manager (Senior) - Large Works
Teckentrup Door Solutions Ltd —Warrington
- £45,000 - £55,000 a year
- Weekend availability
- Project management
- In-person
- Free parking
Quick apply
8d
Senior Director - Strategic Finance
Nationwide Building Society —Manchester
- £110,000 a year
- Full-time
- Travel
- Banking
9d
People Operations Director
RSM UK —Manchester
- Full-time
- Human resources
- Leadership
2d
Senior Lead Consultant
GAIS Consulting Group Ltd. —Manchester
- £69,420.00 - £84,234.77 a year
- Full-time
- Hybrid work
- Management
- Presentation skills
- Mentoring
- Health & wellbeing programme
- Flexitime
Quick apply
1d
Team Operations Manager
TLT —Manchester
- Full-time
- Hybrid work
- Team management
- Leadership
14d
Operations Manager
Centrick —Manchester
- £45,000 - £50,000 a year
- Full-time
- Sick pay
Quick apply
1d
Senior Vice President, Client Processing Manager
The Bank of New York Mellon Corporation —Manchester
- Weekend availability
- Bachelor's degree
- Financial services
- Leadership
Private Client Advisory Senior Manager
Cooper Parry —Manchester
- Full-time
- Remote
- Supervising experience
- Mentoring
- Tax experience
Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
3d
Data Enablement Lead - Senior Manager
Pwc UK —Manchester
- Full-time
- Hybrid work
8d
Senior Account Manager / Account Director
Return —Manchester
- Management
- Organisational skills
- Time management
Senior Product Manager
Informed Solutions —Altrincham
- Hybrid work
- Sales
- Business development
- Product management
- Gym membership
- Referral programme
Quick apply

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Service Manager

PayStream Accounting Services -
Altrincham

Quick apply

Job details

Permanent | Full-time
£50,000 - £55,000 a year
13 hours ago

Benefits

Casual dress
Company events

Qualifications

Customer service
GCSE
Communication skills

Full job description

We’re seeking a Service Manager to join our growing Technology Team, Tifo, at our Altrincham office.

This is a pivotal role responsible for leading the delivery of our client-facing services, ensuring exceptional customer experiences across onboarding, support, implementations, candidate screening, and disclosure services.

This is an exciting opportunity for someone with a strong background in screening or candidate onboarding who is ready for the next step up and take ownership of a growing function and play a key role in shaping the future of our platform offering. Working closely with our Product and Operations teams, you'll ensure services are delivered efficiently, commercially, and in line with our commitment to service excellence.

This is a hands-on leadership role for someone who thrives on delivering results, driving continuous improvement, and building strong relationships with clients, suppliers, and internal stakeholders.

Hybrid working available subject to training and probation.

The Role

Lead the delivery of implementations, support services, and professional services, ensuring services are delivered efficiently, on time, and to a high standard.
Manage customer escalations and ensure timely and effective resolution of service issues.
Define, monitor, and report on service levels, KPIs, and customer satisfaction metrics.
Drive continuous improvement across service delivery processes, systems, and tools.
Work closely with Product, Technology, and Account Management teams to ensure services align with business objectives and customer needs.
Participate in client reviews, providing insight into service performance and opportunities for improvement.
Establish and maintain effective incident management processes and communication plans.
Lead and develop the professional services function, including candidate screening, outsourced processing, and disclosure services.
Act as the subject matter expert on DBS processes and the DBS Code of Practice.
Support the growth and development of new verification and screening services.
Manage supplier relationships, governance reviews, audits, and performance monitoring.
Coordinate and support client audit requests and compliance activities.
Implement and manage customer feedback initiatives, including NPS measurement and service benchmarking.
Foster a culture of ownership, collaboration, continuous improvement, and service excellence across the team.

The Person

Experience within service delivery, onboarding, compliance, screening, professional services, or operational management.
Strong understanding of DBS processes, candidate screening, or regulated compliance environments would be highly advantageous.
Proven ability to manage multiple priorities while maintaining high standards of customer service.
Excellent stakeholder management and communication skills.
Strong commercial awareness with the ability to balance service quality and operational efficiency.
Analytical and process-driven, with a focus on continuous improvement.
Confident managing escalations and resolving complex service issues.
Experience working cross-functionally with operational, technical, and commercial teams.
Self-motivated with a strong sense of ownership and accountability.
A proactive individual who enjoys solving problems and driving positive change.
A natural leader who can inspire others and build strong working relationships.
Someone who thrives in a fast-paced environment and enjoys seeing initiatives through to successful completion.

Requirements:

Minimum 5 GCSEs including grade C in Math’s and English GCSE (or equivalent)
Exposure to DBS/criminal checks
5+ years working in onboarding/screening across a variety of regulated industries
Customer service, professional service or operations experience at a senior level

Progression:

Professional qualification financial support with up to 6 days paid study leave for professional qualifications
Training and personal development
Clear objectives and paths for progression

Holidays:

24 days plus Bank Holidays which increase with length of service
Plus your birthday off

Benefits:

Great Place to Work certified!
Company social events, treats and rewards
Casual dress everyday
Long service awards
Enhanced maternity/paternity benefits
Access to mental health first aiders and a support service
Free fresh fruit delivered twice a week
Personal accident cover
Being part of an amazing culture within a company

Visit our website, Facebook and LinkedIn pages to see what our employees have to say and what we’ve been up to!

PayStream Accounting Services Ltd is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Pay: £50,000.00-£55,000.00 per year

Ability to commute/relocate:

Altrincham WA14 4RW: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Altrincham WA14 4RW

Quick apply

Refine Your Search

senior client manager jobs in urmston, gtm

Service Manager

Senior Operations Manager -HV

Senior Product Manager - CRM - SaaS

Senior Vice President, OPS Business Technology Liaison Manager

Personal Assistant to Operations Director

Partnership Director

Senior Programme Manager

Client Services Manager

Project Manager (Senior) - Large Works

Senior Director - Strategic Finance

People Operations Director

Senior Lead Consultant

Team Operations Manager

Operations Manager

Senior Vice President, Client Processing Manager

Private Client Advisory Senior Manager

Head of Customer Experience

Data Enablement Lead - Senior Manager

Senior Account Manager / Account Director

Senior Product Manager

I want to receive the latest job alerts for senior client manager in urmston, gtm

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