Total fitness total Work, Jobs in Wakefield (with Salaries)

Customer Resolutions Expert
JLA —Sowerby Bridge
- £27,000 - £28,000 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
4d
Receptionist
JLA —Sowerby Bridge
- £25,279 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
10d
Compliance Executive
JLA —Sowerby Bridge
- £27,500 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Sales
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Business Development Executive - Graduate
JLA —Sowerby Bridge
- £26,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Microsoft Office
- Free parking
- Annual leave
Quick apply
13d
Business Development Executive
JLA —Sowerby Bridge
- £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Microsoft Office
- Free parking
- Annual leave
Quick apply
4d
Consumables Team Leader
JLA —Sowerby Bridge
- £35,000 a year
- Full-time
- Hybrid work
- Management
- Marketing
- Free parking
- Annual leave
Quick apply
12d
Field Dental Nurse
Bupa Dental Care —Wakefield
- No weekends
- Travel
- Front desk
- Communication skills
- Employee assistance programme
- Employee discount
Telephony Application Manager
JLA —Sowerby Bridge
- Up to £35,000 a year
- Full-time
- IT
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
Warehouse Operative
Ultrimax —Doncaster
- £27,000 - £30,000 a year
- Full-time
- Heavy lifting
- Forklift
- Warehouse experience
Quick apply
2d
Business Development Executive Key-Nat
JLA —Sowerby Bridge
- £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Microsoft Office
- Free parking
- Annual leave
Quick apply
202606: Prison Officer - HMP Leeds Futures
Ministry of Justice —Leeds
- £30,001 - £40,000 a year
- Part-time
- English
- Presentation skills
- Communication skills
- Paid training
- Annual leave
3d
Machine Sales Executive
JLA —Sowerby Bridge
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Leadership
- Communication skills
- Free parking
- Annual leave
Quick apply
4d
Group Exercise Instructor
North Yorkshire Council —Tadcaster
- £17.85 - £19.81 an hour
- Customer service
- Employee discount
4d
Sales Lead Co-ordinator
JLA —Sowerby Bridge
- £26,788 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
- Free parking
- Annual leave
Quick apply
4d
Senior Marketing and Communications Executive
JLA —Sowerby Bridge
- £35,000 a year
- Full-time
- Hybrid work
- Salesforce
- Communication skills
- Marketing
- Free parking
- Annual leave
Quick apply
12d
Bid Manager
JLA —Sowerby Bridge
- Up to £50,000 a year
- Full-time
- Project management
- Organisational skills
- Construction
- Free parking
- Annual leave
Quick apply
12d
Housing Options Officer
North Yorkshire Council —Harrogate
- £34,434 - £38,220 a year
- Customer service
- IT
- Communication skills
- Employee discount
6d
Customer Operations Manager
Rubix —Rotherham
- Full-time
- Management
- Continuous improvement
- Driving
- Annual leave
- Employee assistance programme
Housing Standards Team Leader
North Yorkshire Council —Selby
- £42,839 - £47,181 a year
- Full-time
- Customer service
- Continuous improvement
- Team management
- Employee discount
7d

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total fitness total jobs near wakefield

Customer Resolutions Expert

JLA -
Sowerby Bridge

Quick apply

Job details

Permanent | Full-time
£27,000 - £28,000 an hour
4 days ago

Benefits

Free parking
On-site gym
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
Computer literacy
GCSE
Organisational skills
Communication skills

Full job description

About our business

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.

The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.

When you join the JLA family, you'll also gain access to an extensive benefits package.

We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.

You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.

We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

Role overview

We are looking for a customer focused individual to join our Customer Resolutions Team. Working as part of a vibrant and energetic team, your role is to manage the handling of formal customer complaints, balancing the needs of the customer with the needs of the business, whilst ensuring compliance within regulatory requirements. The team take ownership of the complaint and demonstrate real empathy to provide a resolution to the customer’s satisfaction.

We are looking for a professional and enthusiastic individual with very strong experience in customer service. The ability to work in a fast-paced environment and desire to deliver a great customer experience is essential.

Key tasks

Manage the handling of customer complaints in a polite and professional manner
Acknowledge and resolve customer complaints from across the business
Proactively building relationships with customers to build on our customer satisfaction levels
Manage the TotalCare Service Replacement process from end to end.
Liaising with all areas of the business to ensure efficient outcomes for the customer
Take responsibility and ownership of the complaint caseload and support effective resolutions.
Offer contract alterations and additional services to resolve cases.
Identifying opportunities for case reduction by identifying root causes and recommending opportunities for process improvement.
Monitor customer contact quality, net promotor score (NPS) and feedback

Criteria

Knowledge and Skills (what you know and what you can do)

Ability to provide outstanding levels of customer service
Skilled in creating a network of internal contacts to support the resolution of customer queries
Good organisational skills
Excellent written and verbal communication skills with the ability to use clear, concise language specific for the purpose and audience
Good level of computer literacy including Microsoft
Proficiency in using Office and Smartphone Apps

Experience (what you have done)

Experience of working in a customer-focused environment.
Demonstrated ability to provide outstanding customer service
Experience of working in a busy team; driven to achieve personal, team, and business goals
Demonstrated evidence of applying ‘soft-skills’ such as empathy to resolving customer queries
Demonstrated experience of taking ownership of customer queries
Previous experience of working in a customer complaints capacity.

Personal qualities (the way you think and act)

Aptitude for quickly building rapport with our customers by showing patience, empathy and understanding
Strong team player
Confidence and eagerness to own and resolve issues by showing initiative and willingness to learn

Pay: £27,000.00-£28,000.00 per hour

Benefits:

Free parking
On-site parking

Work Location: Hybrid remote in Sowerby Bridge HX6 4AJ

Quick apply

Refine Your Search

total fitness total jobs in wakefield

Customer Resolutions Expert

Receptionist

Compliance Executive

Business Development Executive - Graduate

Business Development Executive

Consumables Team Leader

Field Dental Nurse

Telephony Application Manager

Warehouse Operative

Business Development Executive Key-Nat

202606: Prison Officer - HMP Leeds Futures

Machine Sales Executive

Group Exercise Instructor

Sales Lead Co-ordinator

Senior Marketing and Communications Executive

Bid Manager

Housing Options Officer

Customer Operations Manager

Housing Standards Team Leader

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