It service and support analyst Work, Jobs in Walberton, Wsx (with Salaries)

IT Service and Support Analyst
OneFamily —Brighton
- £30,000 - £35,000 a year
- Full-time
- Microsoft Access
- Microsoft Office
- IT
3d
Service Desk Analyst
Bell Integration —Portsmouth
- Azure
- Microsoft Outlook
- Customer service
Supply Chain Analyst
Brewers Decorator Centres —Brighton
- Hybrid work
- Microsoft Excel
- Travel
- Communication skills
- Employee assistance programme
13d
Project Coordinator / Business Analyst
University of Portsmouth —Portsmouth
- £35,608 - £39,906 a year
- Full-time
- University
- Mentoring
- Employee discount
12d
Smart Networks Analyst
Portsmouth Water —Havant
- £32,401 a year
- Microsoft Excel
- Data analysis skills
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
12d
Research Management Information Analyst
University of Sussex —Brighton
- £34,610 - £41,700 a year
- Full-time
- Analysis skills
- University
Network Analyst
University of Portsmouth —Portsmouth
- £32,080 - £34,610 a year
- Full-time
- Hybrid work
- University
- Mentoring
- Employee discount
12d
2nd Line Technical Support Analyst
Carden I.T Services —Brighton
- Full-time
- Microsoft Office
- Travel
- IT
Operations Analyst
LegalAndGeneral —Brighton and Hove
- Full-time
- Hybrid work
- Microsoft Excel
- Employee discount
Quick apply
10d
PMO Governance Analyst
Portsmouth Water —Havant
- £44,397 - £49,641 a year
- Analysis skills
- Project management
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Smart Quality Assurance Analyst (12-month FTC)
Portsmouth Water —Havant
- £40,120 - £44,397 a year
- Customer service
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
10d
Automation Analyst
IWT PHU Single Corporate Service —Portsmouth
- £32,073 - £39,043 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
11d
Supply Chain Analyst
Williams Trade Supplies —Fareham
- £40,000 - £46,000 a year
- Full-time
- Microsoft Excel
- Sales
- Communication skills
- Annual leave
- Work from home
Smart Quality Assurance Analyst
Portsmouth Water —Havant
- £40,120 - £44,397 a year
- Customer service
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
10d
Customer Service Real-Time Analyst
Portsmouth Water —Havant
- £32,401 - £36,223 a year
- Overtime
- Microsoft Excel
- Microsoft Office
- Presentation skills
- Annual leave
- Employee assistance programme
Quick apply
Data Analyst
Safran —Fareham
- Full-time
- English
- SQL
- Analysis skills
- Free parking
- Flexitime
Operations Analyst
Legal & General Investment Management —Hove
- Microsoft Excel
- Employee discount
10d
Senior Desktop Analyst
University of Portsmouth —Portsmouth
- £32,080 - £34,610 a year
- Full-time
- Hybrid work
- Windows
- University
- Mentoring
- Employee discount
12d
Management Information Analyst
Legal & General Investment Management —Hove
- Microsoft Excel
- SQL
- Employee discount
6d
Technical Support Analyst
Aerial Direct —Fareham
- Customer service
- Agile
- Employee assistance programme
- Employee discount
Quick apply

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IT Service and Support Analyst

OneFamily -
Brighton

Apply Now

Job details

Full-time
£30,000 - £35,000 a year
3 days ago

Qualifications

Desktop support
ITIL Certification
Microsoft Access
Microsoft Office
IT support
IT
Root cause analysis
Communication skills
Active Directory

Full job description

Are you a customer-focused IT professional who enjoys solving problems, improving services, and keeping business-critical technology running smoothly? We’re looking for an IT Service & Support Analyst to deliver high-quality technical support across our organisation.

In this varied role, you’ll provide 1st and 2nd line support, with agreed advanced troubleshooting across desktops, laptops, mobile devices, telephony, printing, business applications and end-user IT services.

You’ll help colleagues resolve incidents and service requests, support identity and access management activity, assist with security and audit requirements, and contribute to projects, disaster recovery and continuous service improvement, working with specialist technical teams where escalation is required.

Providing responsive IT support through telephone, face-to-face, Microsoft Teams, email, ticketing system and remote assistance channels.

Managing incidents, service requests, small changes and project tasks in line with agreed SLAs.
Supporting identity and access management processes, including starters, movers, leavers, access provisioning, permissions changes, access reviews and audit evidence.
Investigating recurring issues, supporting root cause analysis and identifying opportunities to improve first-time fixes.
Maintaining technical documentation, procedures and knowledgebase articles.
Supporting technology projects, security activity, audits, risk controls, disaster recovery and business continuity testing, working with specialist teams where required.
Working collaboratively with IT colleagues, stakeholders and third-party suppliers to deliver reliable, secure and customer-focused IT services.

At least two years’ experience in IT support, service desk, desktop support or identity and access management.

Strong troubleshooting skills across Windows, Microsoft Office, hardware, software and end-user devices.
Experience supporting identity and access management processes, including Active Directory, Microsoft Entra ID, access provisioning, access reviews and audit activity.
Good understanding of ITSM processes, including incident, request, change, problem, knowledge and continual service improvement practices.
Familiarity with endpoint management, service management tools, Microsoft 365 administration, mobile device management, telephony and network printing solutions, with the ability to work with specialist technical teams where escalation is required.

A well-organised, customer-focused approach with excellent communication skills across telephone, face-to-face, Microsoft Teams and written channels, with the ability to prioritise under pressure.

This is primarily an on-site role, with some flexibility to work remotely in line with the team rota and business needs.

Training or awareness in ITIL V3/4, customer service, service desk support, Microsoft 365 or basic identity and access management would be advantageous.

Why join us?

You’ll join a collaborative IT team where your technical expertise, initiative and commitment to service excellence will make a real impact. If you enjoy taking ownership, learning new technologies and helping people get the best from IT, we’d love to hear from you.

OneFamily are an award-winning financial services company, providing products and services that help modern families thrive.

We believe that finance isn’t just personal. Every decision you make affects the people you care about most. That’s why we believe in creating products for modern families: the dual parents, the divorced, the single parents, the live-in grandma and the mate that your kid calls ‘Uncle’ - whatever family means to you.

HR: [email protected]
Head Office Phone: 0800 373010
Head Office: 16-17 West St, Brighton BN1 2RL

Apply Now

Refine Your Search

it service and support analyst jobs in walberton, wsx

IT Service and Support Analyst

Service Desk Analyst

Supply Chain Analyst

Project Coordinator / Business Analyst

Smart Networks Analyst

Research Management Information Analyst

Network Analyst

2nd Line Technical Support Analyst

Operations Analyst

PMO Governance Analyst

Smart Quality Assurance Analyst (12-month FTC)

Automation Analyst

Supply Chain Analyst

Smart Quality Assurance Analyst

Customer Service Real-Time Analyst

Data Analyst

Operations Analyst

Senior Desktop Analyst

Management Information Analyst

Technical Support Analyst

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