1st line support Work, Jobs in wales (with Salaries)

Technical Support Engineer
Advanced Secure Technologies —Saint Mellons
- £26,225 - £29,000 a year
- Full-time
- Remote
- Customer service
- Windows
- Administrative experience
Quick apply
IT Support Technician
Vishay —Newport
- Microsoft Powerpoint
- Windows
- Microsoft Office
10d
Customer Service Advisor
NoteMachine —Crickhowell
- £27,831.35 a year
- 12 hour shift
- Software troubleshooting
- Customer service
- IT
- Employee discount
- Life insurance
Quick apply
3d
IT Support Helpdesk Engineer - Onsite
Karmic Synergy —North Wales
- £25,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Azure
- Customer service
- Microsoft Office
- Free parking
- Flexitime
Quick apply
IT Service Improvement Manager
ivolve Care and Support —Swansea
- Full-time
- Analysis skills
- Continuous improvement
- IT
- Referral programme
IT Technician
Convey Law —Newport
- £30,000 - £35,000 a year
- Azure
- AWS
- Computer networking
- Annual leave
- Sick pay
Quick apply
Service Operations Engineer - Telecoms
Ogi —Pembrokeshire
- From £32,252.40 a year
- Full-time
- Schematics
- In-person
- Hand tools
- Bereavement leave
- Sick pay
Quick apply
4d
Junior Systems Administrator
Target —Cardiff
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- DevOps
- Scripting
- IT
- Employee assistance programme
- Employee discount
Quick apply
Support Worker
Pobl Group —Newport
- £13.45 an hour
- 8 hour shift
- Customer service
- Annual leave
- Employee discount
1d
Bank Support Worker - Adult Residential
Swanton Care and Community —Kidwelly
- £12.60 - £13.45 an hour
- Weekend availability
- Communication skills
- Employee assistance programme
- Employee discount
IT Specialist Engineer
Flotek Group Limited —Swansea
- £28,000 - £35,000 a year
- Full-time
- Customer service
- IT
- School
- Free parking
- Relocation assistance
Quick apply
Nights Support Worker - Adult Residential
Swanton Care and Community —Llandybie
- £12.60 - £13.45 an hour
- Night shift
- Communication skills
- Employee assistance programme
- Employee discount
CNC Setter/Operator
IrvinGQ —Bridgend
- £21.70 an hour
- 12 hour shift
- Sick pay
Quick apply
Support Worker (Relief)
Pobl Group —Newport
- £13.45 an hour
- 8 hour shift
- Customer service
- Annual leave
- Employee discount
1d
Research Officer
Bangor University —Bangor
- £38,249 - £45,413 a year
- Temporary
- Azure
- Doctoral degree
- Data analysis skills
- Work from home
HR Adviser
HR Spectrum —Swansea
- From £34,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Human resources
Support Worker (Maternity Cover)
Pobl Group —Newport
- £13.45 an hour
- 8 hour shift
- Customer service
- Annual leave
- Employee discount
1d
Compliance Engineer
Eaton —Cwmbran
- Hybrid work
- Engineering
HLTA Level 4 Teaching Assistant
Neath Port Talbot County Borough Council —Neath Port Talbot
- £9,054 - £9,836 a month
- Communication skills
- School
Senior Digital Engagement Officer - Welsh Language
Public Sector Resourcing —Cardiff
- £312 a month
- Full-time
- Hybrid work
- Bilingual
- Social media management
- English
- Annual leave
11d

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Technical Support Engineer

Advanced Secure Technologies -
Saint Mellons

Quick apply

Job details

Full-time
£26,225 - £29,000 a year

Benefits

On-site parking

Qualifications

Microsoft Windows Server
IIS
Customer service
Microsoft SQL Server
Windows
Administrative experience
IT support
B2B
Software testing
IT
Application support
Root cause analysis
BTEC
Communication skills
A Level

Full job description

Technical Support Engineer – (1st Line Support & General Support)
Location: Cardiff (Office-based, 5 days a week)
Salary: £26,225 - £29,000 DOE + up to £3,000 annual bonus
Start Date: June 2026 - August 2026

Are you organised, technically minded, and eager to build a career in a fast-growing tech company? Join our Support Team and take on a varied and impactful role in our technical support desk. With full training, exposure to in-house software, and long-term development opportunities, this is an ideal step into a dynamic application support career.

What You’ll Do:

Act as a key part of our 1st Line Support Team, resolving technical queries from customers
Assist with investigation and root-cause analysis of 2nd Line tickets
Capture, categorise and escalate software support tickets in line with SLAs
Work closely with our technical and development teams to resolve live issues
Support customer system setup and configuration under guidance
Contribute to product testing, customer feedback and continuous improvement initiatives
Provide excellent levels of service to our customers, communicating effectively and professionally.

Requirements

What We’re Looking For:

Interest or experience in IT support, application support, or operational roles
Confident working with technical systems (training provided)
Comfortable with data handling and Microsoft 365 tools
Excellent communication and customer service skills – extremely important as this is a business-to-business role
Process-driven mindset and attention to detail
Problem-solving approach with the ability to work independently
Technical or IT-related qualifications (e.g. BTEC, HND, A-Level IT, Degree, CompTIA) are beneficial but not essential
Experience with support ticketing systems, SQL Server, Windows Server or IIS is a plus
Strong organisational, attention to detail and administrative skills

Benefits

What We Offer:

£26,225 - £29,000 DOE starting salary + up to £3,000 annual bonus
Full training and structured development plan
Clear progression routes into many other roles in the business, including Senior Technical Support Engineer, Technical Engineering, Account Management, Project Management, Product Management or operations roles
Opportunities to specialise in application support, system configuration, software testing or service delivery
25 days holiday + bank holidays
Bonus scheme and regular incentives
Onsite gym, parking, essentials-stocked kitchen, and team socials
A varied, customer-facing role with real impact and responsibility

If you’re looking for a technical and customer minded individual where you help shape our support service and grow into senior and more specialist roles, apply now – we can’t wait to see what you’ll bring!

Location and hours:
Onsite, Eastern Business Park, St Mellons, Cardiff, Wales.

Min Hours 37.5hrs per week, 8.30am to 5pm Monday to Friday, with up to one hour for lunch.

On Site Working:
We’re an office-based team because our culture thrives on collaboration and hands-on support, especially as we grow quickly and onboard new team members. While we don’t offer fully remote or fixed hybrid work, we’re flexible when life happens – ad hoc home working is always an option.

Diversity & Inclusion:
Advanced Secure Technologies is an equal opportunity employer, proud of our ongoing efforts to foster diversity and inclusion. We welcome applicants from all backgrounds and process your personal data in accordance with our Privacy Notice.

Quick apply

Refine Your Search

1st line support jobs in wales

Technical Support Engineer

IT Support Technician

Customer Service Advisor

IT Support Helpdesk Engineer - Onsite

IT Service Improvement Manager

IT Technician

Service Operations Engineer - Telecoms

Junior Systems Administrator

Support Worker

Bank Support Worker - Adult Residential

IT Specialist Engineer

Nights Support Worker - Adult Residential

CNC Setter/Operator

Support Worker (Relief)

Research Officer

HR Adviser

Support Worker (Maternity Cover)

Compliance Engineer

HLTA Level 4 Teaching Assistant

Senior Digital Engagement Officer - Welsh Language

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