director, operations Work, Jobs in wales (with Salaries)

Operations Director - North
Huws Gray Group —North Wales
- Leadership
- Employee discount
13d
Director, Operations
Thermo Fisher Scientific —Newport
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
2d
Chief Executive Officer
Stori —Carmarthen
- £95,000 a year
- Full-time
- Flexible schedule
- Sick pay
14d
Director of People Services
Bron Afon Community Housing —Cwmbran
- £84,213 a year
- Full-time
- Human resources
2d
Chief Executive
Citizens Advice —Pontypool
- £55,000 - £62,000 a year
- Hybrid work
18h
Head of Place and Sustainability
Carmarthenshire County Council —Carmarthen
- £53.46 - £56.95 an hour
- Full-time
- Annual leave
- Employee discount
Operations Engineering Director, CMS
Genuit Group —Caerphilly
- Full-time
- Engineering
- ERP systems
- Maintenance
12d
Head of Service, EMS Coordination
Welsh Ambulance Service University NHS Trust —Cwmbran
- £79,504 - £91,609 a year
- Full-time
- English
12d
Operations Manager - Military
Hugh James —Cardiff
- Full-time
- Hybrid work
- Management
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Operations Manager (SWTRA)
Neath Port Talbot County Borough Council —Neath Port Talbot
- £56,208 - £64,807 a year
- Full-time
- Employee assistance programme
18h
Head of Operations - Cardiff Airport
Swissport International AG —Cardiff
- Full-time
- Management
- English
Supplier and Distribution Quality Associate Director
SERB Pharmaceuticals —Wales
- Analysis skills
- APIs
- Communication skills
Head of Portfolio Management Office
Hays —Cardiff
- £500 - £700 a day
- Hybrid work
7h
Ombudsman and Complex Complaints Lead
Cardiff and Vale University Health Board —Cardiff
- £50,129 - £57,365 a year
- Full-time
6d
Casualty Director Opportunity
BBC —Cardiff
Trustee Board Member
Citizens Advice Caerphilly Blaenau Gwent —Bargoed
- Hybrid work
- Communication skills
Operations Officer
Ascent Flight Training —RAF Valley
- Full-time
- IT
- Communication skills
National Officer Head of Policy
Trades Union Congress TUC —Cardiff
- £71,816 - £74,672 a year
- Full-time
- Analysis skills
- Leadership
- Communication skills
14d
Non-Executive Members and Chair, Ofcom Advisory Committee for Wales
Ofcom —Cardiff
- Part-time
- No experience needed
- Communication skills
Project Manager
Aqualogic —Wales
- £40,000 - £50,000 a year
- Full-time
- Project management
- Team management
- Leadership
13d

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Operations Director - North

Huws Gray Group -
North Wales

Apply Now

Job details

Permanent
13 days ago

Benefits

Company pension
Employee discount

Qualifications

Leadership

Full job description

Information

Job Ref:
NE1557497NorODN

Location:
North & Wales

Postcode:
North & Wales

Type of contract:
Permanent

Salary:
£Competitive + Bonus Per Annum

Posted Date:
Thursday, May 21, 2026

Closing Date:
Thursday, June 18, 2026

Operations Director - North

Customer Operations Director – Huws Gray Group (North & Wales)

Lead the Experience. Drive Performance. Shape How We Serve Our Customers.

Be Part of Something Bigger at Huws Gray

Whether you're in the trade or simply enjoy a good home improvement project, chances are you’ll know who we are. We’re the Huws Gray Group – home to a family of trusted brands including Huws Gray, Hirebase, Civils & Lintels, The Timber Group, PDM, NDI and Anglia Tool Centre.

Across our nationwide branch network, we support local communities with everything they need to build, improve and create and behind that is a huge focus on delivering outstanding customer experience. That’s where you come in.

The Opportunity

We’re looking for a Customer Operations Director to take a pivotal leadership role in shaping how we work with our customers across HGSCS.

This role is to cover the North & Wales, where you’ll have ownership of customer operations performance, service delivery and retention. You’ll lead a team of Customer Operations Managers and Customer Relationship Managers, driving consistency, operational excellence and long‑term partnerships.

This role puts you at the heart of the business, working closely with Branch Teams, Area Directors, Commercial and Senior Leadership to ensure we’re delivering on our promises every time.

What You’ll Be Doing

As our Customer Operations Director, you’ll take the lead on:

Setting the strategy for customer operations, developing service commitments, KPIs and performance measures that deliver real results
Leading and developing Customer Operations Managers and Customer Relationship Managers, ensuring they’re supported, motivated and high‑performing
Driving customer experience and retention, creating feedback mechanisms, surveys and action plans to strengthen long‑term contracts
Overseeing customer performance and reporting, using data, KPIs and operational insight to identify trends, risks and opportunities
Owning service delivery against contracts, including quarterly and annual customer reviews and strategic meetings
Managing standalone branch performance, ensuring compliance across stock availability, aged stock and health & safety standards
Ensuring stock availability and compliance, maintaining a minimum of 98.5% availability across all HGSCS customers
Leading operational action plans and recovery plans where required, including CDN‑related activity
Collaborating across the business, working closely with Commercial on product and range change, Finance on invoice query resolution, and Operations on service execution
Championing effective use of Monday.com, ensuring CRM and COM teams use the platform effectively and understand its wider commercial and operational value

In short, you’ll be the driving force behind consistent, high‑quality customer operations across the business.

What You’ll Bring

We’re looking for a confident, commercially aware leader who’s passionate about customer experience and operational delivery. You’ll succeed in this role if you:

Are highly customer‑focused, with a track record of retaining and growing key accounts
Bring strong operational leadership experience, ideally in a multi‑site or national environment
Have the ability to build credible relationships at senior level, both internally and externally
Are commercially aware and comfortable working across contracts, KPIs and performance measures
Thrive in a collaborative environment and enjoy working as part of a wider leadership team
Use insight and data to drive smart decisions and continuous improvement

What’s in it for You

We believe great leadership should be recognised and supported. In return, you can expect:

A senior leadership role with real influence across a national business
Competitive salary and company bonus scheme
Company pension and life assurance
23 days holiday plus bank holidays
Colleague discount across our group brands
Access to training, development and leadership support
A chance to shape how one of the UK’s leading builders’ merchants delivers for its customers

At Huws Gray, we’re proud to be an equal opportunities employer. We’re committed to building a respectful, inclusive workplace where everyone can thrive. If you need any adjustments to support you through the recruitment process, please let us know.

Apply Now

Refine Your Search

director, operations jobs in wales

Operations Director - North

Director, Operations

Chief Executive Officer

Director of People Services

Chief Executive

Head of Place and Sustainability

Operations Engineering Director, CMS

Head of Service, EMS Coordination

Operations Manager - Military

Operations Manager (SWTRA)

Head of Operations - Cardiff Airport

Supplier and Distribution Quality Associate Director

Head of Portfolio Management Office

Ombudsman and Complex Complaints Lead

Casualty Director Opportunity

Trustee Board Member

Operations Officer

National Officer Head of Policy

Non-Executive Members and Chair, Ofcom Advisory Committee for Wales

Project Manager

I want to receive the latest job alerts for director, operations in wales

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