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Leisure / Water Activity Assistants

Welsh Water -
Haverfordwest

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Job details

£13.45 an hour

Benefits

Employee discount
Flexible schedule

Qualifications

Fortran
First Aid Certification
IT
Communication skills
Welsh

Full job description

Leisure / Water Activity Assistants

Date: 18 May 2026

Company: DWR Cymru Cyfyngedig Welsh Water Plc

City: Haverfordwest

Address: Haverfordwest, Wales, GB, SA63 4RR

Job Requisition Number

8260

Work Type

Casual

Job Function

Leisure and Hospitality

Salary Range

£13.45 / Hour

Base

Closing Date

Llys y Fran Pembrokeshire (SA63 4RR)

Please apply ASAP - we will review applications on a weekly basis until the role is filled with a suitable match.

Who we are

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

Llys y Fran is our largest reservoir in Pembrokeshire residing in the foothills of the Preseli Mountains. The site had a £4m refurbishment reopening the Visitor Centre with a new café, retail area and a superb Activity Centre which offers both land and water-based activities.

Come and join our enthusiastic team and work in one of the most beautiful sites in Pembrokeshire. Want to see more? Click Here to take a look at our website www.llys-y-fran.co.uk/

What you’ll be responsible for

Your role is to support the Activity team to safeguard and assist customers who undertake watersports, land based or team building activities; ensuring a high standard of health and safety at all times. Activity Centres are open 7 days a week and you will be expected to work evenings, weekends and bank holidays.

Deliver excellent customer service by welcoming visitors, assisting throughout their visit and projecting a positive image of Welsh Water at all times.

Support the delivery of high‑quality land and water‑based activities, including team‑building programmes, in line with NGB and Welsh Water requirements.

Manage activity equipment hire, including customer check‑in, handling bookings and enquiries, taking payments and delivering effective safety briefings.

Work proactively as part of a team to set up, operate and pack away site facilities, supporting customers using equipment on site.

Ensure the safety of all site users by enforcing site rules, maintaining water safety standards and following procedures for incident reporting.

Maintain activity equipment to a high standard, ensuring cleanliness, security, repair and continuous availability throughout the season.

Support reservoir safety, biosecurity and general site upkeep in collaboration with the Ranger team, including litter picking, cleaning and basic maintenance.

Work collaboratively with third‑party organisations, including wildlife charities, volunteer groups and partner organisations.

Support conservation, education, public access and recreational activities, events and open days.

Provide flexible support to other departments (e.g. café or Ranger team) and undertake other duties as required to meet business needs.

Who you’ll work with

Internal

Activity Manager
Deputy Activity Manager
Senior Activity Instructor
Activity Instructor
Receptionist
Visitor Attraction Staff

External

Members of the public
School, youth and community groups
Local landowners and farmers

About you

Essential Knowledge & Experience

Water safety knowledge
Experience of working with the general public
Excellent communication and interpersonal skills
Enthusiastic about putting our customers first every day
Ability to work on own initiative
IT literate – we use a variety of computer systems which we will teach you
Always honest and professional

The following qualifications or skills would be preferable but are not essential for this role:

Appropriate National Governing Body (NGB) Certification in designated water sports discipline. e.g. RYAStart Windsurfing / Sailing

Current Recognised First Aid Certificate/British Canoe Union (BCU) Qualification

Experience delivering water or land-based activities

Lifeguard Qualification

Good to know

7 new seasonal casual vacancies to start ASAP!

For an informal discussion about this role, please contact: Dylan: [email protected] and enter the job ID [8260] in the subject title line.

Please note, we may close this role sooner if required. Please apply as soon as you can. We may also extend the original closing date depending on interest.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

Benefits

We have great benefits, including:

Annual pay review

Staff Discounts at our visitor attractions

Full training given and uniform provided

Beautiful working location

Flexible working hours

Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment.

Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT

Job Segment: Bank, Banking, Wastewater, Water Treatment, Architecture, Engineering, Finance

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