Service desk administrator Work, Jobs in Wales (with Salaries)

Service Desk Administrator
Vaughan Sound Installations Ltd —Llanelli
- £25,000 - £30,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Administrative experience
Quick apply
13d
Junior Systems Administrator
Target —Cardiff
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- DevOps
- Scripting
- IT
- Employee assistance programme
- Employee discount
Quick apply
Senior Business Support Administrator
Menzies LLP —Cardiff
- Organisational skills
- Banking
- Time management
Hire Desk Administrator
GTAccess —Mid Glamorgan
- Temporary
- Time management
- Employee assistance programme
8d
Senior Hotel Receptionist/Administrator - Guest Operations Lead
Olive Tapas and Wine Bar —Swansea
- From £24,784 a year
- Part-time
- Hospitality
- English
- Microsoft Office
- Free parking
Quick apply

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Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
Working with customers to log and diagnose faults reported by customers about their on-site equipment and to ensure full functionality according to…
£24,785 a year
Quick apply
7d
ICT Service Desk Technician
BUUK Infrastructure —Cardiff
To provide in person and telephone IT technical assistance to BUUK’s internal customers in the Cardiff Office. Cost of living annual pay review.
From £31,519 a year
13d

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service desk administrator jobs near wales

Service Desk Administrator

Vaughan Sound Installations Ltd -
Llanelli

Quick apply

Job details

Full-time
£25,000 - £30,000 a year
13 days ago

Benefits

Cycle to work scheme
Company pension
Company events
Private medical insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
Administrative experience
IT
Communication skills
Office experience

Full job description

About the Role

We're looking for a dynamic and highly organised Service Desk Administrator to take ownership of our Service Team operations. In this pivotal role, you will be the central hub for our installation, maintenance, and customer support functions ensuring seamless coordination, exceptional service delivery, and full traceability from query to completion. Liaising directly with clients and engineers, resolving queries, driving process improvements, and supporting the growth of the department.

If you're passionate about customer experience, operations, and delivering results, this role offers a rewarding career path in a thriving technical environment.

Key Responsibilities

Customer Service Champion: Act as the primary point of contact for clients managing queries via phone, email, and face-to-face with professionalism and urgency.
Operational Coordinator: Administer and coordinate all aspects of service delivery, including installations, maintenance, and contract support ensuring tasks are completed to the highest standard and deadlines are met.
Engineer Liaison: Support the planning and scheduling of service engineers, ensuring they are well-briefed, resourced, and compliant with statutory regulations.
Performance & Reporting: Monitor and analyse job costing and service profitability. Maintain complete traceability on all service activities and variance invoicing.
Service Growth & Sales: Drive awareness of our service offering, support counter and contract sales, and identify new opportunities for department growth.

What We’re Looking For

Proven experience in customer-facing administration and operations
Excellent communication skills - verbal, written, and interpersonal.
IT proficiency, especially in service tracking, reporting, and administration systems.

Why Join Us?

Be part of a growing, forward-thinking company that values initiative and professional growth.
Work in a supportive team environment where your input shapes operations.
Opportunity to build a meaningful career in a technically rich and customer-centric setting.

Ready to Power your Career in AV?
Apply now and help us deliver the service excellence our clients rely on.

The salary grade will be dependent on experience. There are several additional benefits to the package which include a company contributory pension, a healthcare plan and many more additional schemes available after completion of your probationary period.

Job Type: Full-time

Pay: £25,000.00-£30,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
On-site parking
Private medical insurance

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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service desk administrator jobs in wales

Service Desk Administrator

Junior Systems Administrator

Senior Business Support Administrator

Hire Desk Administrator

Senior Hotel Receptionist/Administrator - Guest Operations Lead

Other jobs to consider

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