Support employee Work, Jobs in Wales (with Salaries)

Customer Service Agent
Equiniti —Cardiff
- Full-time
- Remote
- Customer service
- Financial services
- Annual leave
- Work from home
7d
Support Worker
Achieve together —Newport
- £13.45 - £13.70 an hour
- Part-time
- IT
- Employee discount
Quick apply
Customer Service Advisor - Midnights Team
Capital on Tap —Wales
- £500 - £750 a week
- Full-time
- Remote
- Customer service
- Financial services
- Communication skills
Customer Service Assistant
Cardiff Students Union —Cardiff
- From £26,306 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee discount
- Life insurance
Quick apply
11d
Crew Member
Wingstop UK - Merthyr Tydfil —Merthyr Tydfil
- Up to £12.75 an hour
- 8 hour shift
- Leadership
- Restaurant
- Employee discount
Quick apply
7d
Assistant Forensic Scientific Officer - Drugs
Gwent Police —Wales
- £30,333 - £35,772 a year
- Full-time
- Hybrid work
- Laboratory experience
- Annual leave
- Employee assistance programme
10d
Support Workers
ILS Case Management —Ebbw Vale
- £14.04 - £21.06 an hour
- Part-time
- Annual leave
Assistant Forensic Scientific Officer - Drugs
South Wales Police —Wales
- £30,333 - £35,772 a year
- Full-time
- Hybrid work
- Laboratory experience
- Annual leave
- Employee assistance programme
7d
Support Worker
Cera Care —Rhôs-on-Sea
- £12.00 - £13.45 an hour
- No experience needed
- Employee assistance programme
- Employee discount
Investigating Support Officer
Gwent Police —Blaenau Gwent
- £33,603 - £35,772 a year
- Weekend availability
- Hybrid work
- Annual leave
- Employee assistance programme
10d
Customer Advisor
Boots —Haverfordwest
- £16 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
4d
Support Worker – 14+ Team
Blaenau Gwent County Borough Council —Blaenau Gwent
- £33,142 - £37,280 a year
- Full-time
7d
Lifeline and Out of Hours Operator
Rhondda Cynon Taf —Rhondda Cynon Taff
- £28,142 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
4d
support worker
Neath Port Talbot County Borough Council —Neath Port Talbot
- £13.26 - £14.12 an hour
- Part-time
- Hybrid work
- Communication skills
- Employee discount
Reception Team Member
Sirius Hotel Group —Cardiff
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
6d
Customer Service Advisor
NoteMachine —Crickhowell
- £27,831.35 a year
- 12 hour shift
- Software troubleshooting
- Customer service
- IT
- Employee discount
- Life insurance
Quick apply
Housekeeper
Village Hotels - Cardiff - Housekeeping —Cardiff
- Part-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
14d
Desktop Support Specialist
PCI Pharma Services —Bridgend
- 8 hour shift
- Software troubleshooting
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
12d
Trainee Dispenser
Boots —Bethesda
- £16 an hour
- Weekend availability
- No experience needed
- IT
- Employee assistance programme
- Employee discount
4d
Customer Advisor – Argos (in Sainsbury’s)
Sainsbury's —Newport
- £13.23 an hour
- Weekend availability
- Customer service
- Employee assistance programme
- Employee discount
3h

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Customer Service Agent

Equiniti -
Cardiff

Apply Now

Job details

Full-time
7 days ago

Benefits

Annual leave
Company pension
Work from home
Employee discount
Paid volunteer time
Referral programme

Qualifications

Customer service
Financial services

Full job description

Management Level

Lenvi is one of the UK’s leading providers of loan management platforms for the financial services sector. Our technology and expertise help lenders solve complex challenges, from attracting and retaining customers to managing risk and improving efficiency. We are redefining the future of lending through innovative technology, deep industry expertise, and customer centric solutions.

About the Role

Based right in the heart of Cardiff, you’ll be part of a friendly, customer-focused team helping people through key moments in their property ownership journey. Think of yourself as their go-to expert, someone who listens, solves problems, and makes things simple.

From answering questions about loans to guiding customers through important updates, you’ll be at the centre of it all.

What your working week looks like

We believe in balance! Here’s how your week will look:

Office days: Tuesday, Wednesday, Thursday
Work from home: Monday & Friday

Shift patterns:

Monday–Friday: 8am–8pm (rotational shifts)
Saturday: 9am–1pm
Sundays & Bank Holidays: closed

What You’ll Be Doing

No two days are the same—here’s a glimpse of your role:

Chat with customers via phone and email, answering queries about loans, payments, and account updates
Help with settlement quotes, correspondence, and personal detail amendments
Deliver fair, clear, and compliant solutions every time
Spot ways to improve processes and share your ideas
Stay on top of quality standards and performance goals
Work within guidelines while always putting the customer first

What We’re Looking For

We’re after someone who brings energy, empathy, and a can-do attitude:

Experience in customer service (financial services is a bonus!)
Confident communicator—whether on the phone or in writing
Quick learner who can grasp detailed information fast
Natural problem-solver with a customer-first mindset
Able to juggle priorities in a busy environment
Positive, proactive, and self-motivated

Why You’ll Love It Here

A supportive team that celebrates wins together
A role where you can make a real difference to customers’ lives
Opportunity to grow, learn, and develop your career
Flexibility to balance office collaboration with home comfort

When you join Lenvi, you’ll benefit from:

29 days’ annual leave plus bank holidays, with the option to buy more.
Up to 10% pension matching to help you save for the future.
A flexible benefits allowance you can use on extras such as tech, travel insurance, private medical cover, additional life assurance, holiday purchase, and employee discounts and cashback.
Access to a health and wellbeing platform with counselling, legal advice and wellbeing support.
Two paid volunteering days each year.
Learning and development opportunities to support your growth.
A Value Bonus scheme recognising colleagues who go above and beyond.
Discretionary bonus opportunities.
An employee referral scheme.

Ready to take the next step?
If you love helping people and thrive in a fast-paced environment, we’d love to hear from you. Apply now and start your journey with us!

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.

Apply Now

Refine Your Search

support employee jobs in wales

Customer Service Agent

Support Worker

Customer Service Advisor - Midnights Team

Customer Service Assistant

Crew Member

Assistant Forensic Scientific Officer - Drugs

Support Workers

Assistant Forensic Scientific Officer - Drugs

Support Worker

Investigating Support Officer

Customer Advisor

Support Worker – 14+ Team

Lifeline and Out of Hours Operator

support worker

Reception Team Member

Customer Service Advisor

Housekeeper

Desktop Support Specialist

Trainee Dispenser

Customer Advisor – Argos (in Sainsbury’s)

I want to receive the latest job alerts for support employee in wales

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