Gallery Assistants - Ref: EE03326
G3: £25583 - £25989 pro rata to hours worked. (£13.26 - £13.47 per hour)
4 roles:
2 x 12.5 hours per week
1 x 9.375 hours per week
1 x 13.75 hours per week
Some evening and weekend work may be required.
We are looking for Gallery Assistants to enhance visitor enjoyment of The New Art Gallery Walsall and to ensure the care, safety and security of the permanent Collections and contemporary exhibitions.
Reporting to the Front of House Managers, you will play a central role in providing a warm welcome to visitors, responding to queries, engaging visitors with the Collections and contemporary exhibitions, invigilating the floors, assisting with learning and engagement events and visits, supporting previews and functions, and taking sales in the Gallery shop.
The venue:
The New Art Gallery Walsall is one of the leading visual arts venues in the West Midlands. Situated in the heart of Walsall town centre, the Gallery is a busy and vibrant building with an exciting programme of contemporary art exhibitions and Collections displays, lively learning, education and community events, an artist studio, art library, café, conference facilities and shop. The Gallery provides a truly unique place for its visitors to experience, learn from, and participate in the visual arts. As part of Walsall Council and funded as a National Portfolio Organisation by Arts Council England, the Gallery is committed to delivering ambitious artistic programmes and meaningful engagement with diverse audiences.
You:
We are seeking an enthusiastic and dynamic individual with a keen interest in providing excellent customer service and a good attention to detail, to join us for the next exciting stage in the Gallery’s future.
You will bring:
- Good verbal communication skills, including the ability to present information confidently to the public.
- The ability to provide advice and/or information in accurate spoken English.
- An understanding of the needs of different audiences.
- An interest in and some knowledge of museums and galleries.
- An ability to work as part of a team.
- Experience of security duties and/or evidence of a trustworthy and conscientious attitude towards security.
- An ability to handle cash responsibly and in a trustworthy manner.
- Some computer awareness and/or ability to learn about and operate computerised and documentation systems.
- An awareness of, and commitment to, equality of opportunity.
- Good time management skills.
- Recent experience of working directly with the public in a reception, information or sales providing role.
- Basic numeracy and literacy.
Why join us?
At The New Art Gallery Walsall, you’ll be part of a passionate and supportive team working within a nationally recognised cultural institution. We offer:
- The opportunity to work with an important and diverse art collection
- A leading role in shaping how collections are experienced by audiences
- Professional development and opportunities to grow your career
- The chance to contribute to an ambitious Arts Council England funded programme
Additional Information:
- Based at The New Art Gallery Walsall
- Includes occasional evening and regular weekend working
- Opportunity to represent the Gallery at events and previews
We want our staff to reflect the diversity of the communities we serve in Walsall, and at The New Art Gallery we are committed to promoting equality and anti-discriminatory practice. We welcome applications from people of all cultures, races, ethnicities and religions, of different genders, ages, sexual orientations, and abilities, and recognise unique perspectives and contributions.
For more information on the role, or to discuss aspects of this role, please contact Alex Jolly, Head of Visitor Experience, [email protected]
View Job Description and Employee Specification
Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information.
We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time.
At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole – particularly your ‘Supporting Information’ – reflects your own voice.
Closing date for applications: 8th July 2026.
Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits . Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development.
We advertise vacancies because we want the best talent available. If that's you, we're waiting for your application.
Living in Walsall
Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.
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