Team leader Work, Jobs in Wapping, Gtl (with Salaries)

Lead Customer Journey Manager
Lloyds Banking Group —London
- £92,701 - £109,060 a year
- Full-time
- Hybrid work
- Continuous improvement
5d
Customer Experience Team Leader
SwiftSwitch —London
- £35,000 - £40,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
Quick apply
Team Leader
Atlas Hotels —Greenwich
- £14.95 an hour
- Customer service
- Hotel
- Continuous improvement
- Employee discount
- Referral programme
Quick apply
1d
Part Time Team Leader
Rhythm Kitchen —London
- £13.50 an hour
- Part-time
- Customer service
- Organisational skills
- In-person
- Employee discount
Quick apply
9d
Front of House Team Leader
atis —London
- £14.50 an hour
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
13d
Team Leader (Full Time)
Globe Court Care Home —London
- £13.50 an hour
- Full-time
- In-person
- Care plans
- Leadership
- Free parking
Quick apply
Team Leader
Change Grow Live —Newham
- £36,101.10 - £38,114.53 a year
- Management
- Annual leave
- Employee discount
8d
Retail Team Leader
Warner Bros. Discovery —London
- £16.80 an hour
- Weekend availability
- Leadership
- Communication skills
- Employee discount
Office Team Leader
Williams Lea —London
- £36,000 a year
- Full-time
- Management
- In-person
- Leadership
- Referral programme
Driver / Waste Clearance Team leader
MM Rubbish Clearance Ltd —Islington
- £150 a day
- 8 hour shift
- Sales
- Driving
- Construction
- Flexible schedule
Quick apply
5d
Head Host / Reservations & Guest Experience Lead
Nancy's Cocktail Bar —London
- £15 an hour
- Full-time
- Hospitality
- Bar
- Sales
Quick apply
Security and Enforcement Team Leader
Amulet —Poplar
- £18.90 an hour
- Management
- Computer literacy
- English
- Annual leave
Quick apply
6d
Team Leader - Children's Residential Support Worker - Full Time / Bank
Harmony Residential Homes Ltd —Walthamstow
- £33,524 - £36,044 a year
- Full-time
- Driving
- In-person
Quick apply
Team Leader- Residential Childrens Home
Equipped 4 life 16 + —London
- £15.00 - £18.50 an hour
- Weekend availability
- Childcare
- Supervising experience
- Working with children
Quick apply
Gardener Team Leader
E-Gardens —Hampstead
- £18.50 - £20.00 an hour
- Full-time
- Team management
- Power tools
- Hand tools
Quick apply
9d
Team Manager- Navigator
Shaw Trust —East London
- £38,266 - £44,643 a year
- Annual leave
- Employee assistance programme
Team Leader
Gail's —London
- £13.80 - £14.60 an hour
- Full-time
- Leadership
- Employee assistance programme
- Referral programme
Social & Emotional Learning Lead
School of Hard Knocks —London
- £32,550 a year
- Full-time
- English
- Bachelor's degree
- No degree
- Annual leave
Quick apply
12d
Care Team Leader - Nights
The Abbeyfield Society —London
- £14.77 - £15.57 an hour
- 12 hour shift
- Care plans
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
12d
Team Leader
Flying Tiger Copenhagen —London
- Leadership
- Communication skills

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Lead Customer Journey Manager

Lloyds Banking Group -
London

Apply Now

Job details

Full-time
£92,701 - £109,060 a year
5 days ago

Benefits

Company pension

Qualifications

Continuous improvement

Full job description

End Date

Thursday 25 June 2026

Salary Range

£92,701 - £109,060

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

Job Description

Job Title: Lead Customer Journey Manager

Salary: £92,701 - £109,060

Location: London

Hours: Full-time

Working Pattern : Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our London office. Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

What you’ll be doing:

This is your opportunity to shape how lending journeys work at scale by making them faster, simpler and more effective for both colleagues and customers as part of a major transformation programme.

As a Lead Customer Journey Manager, you’ll play a critical role in shaping our customer and colleague experience as part of the lending and credit transformation across Business & Commercial Banking. You’ll lead and develop a team of journey specialists while being accountable for shaping and delivering end-to-end colleague journeys that enable the fastest, simplest and most effective customer outcomes.

You’ll own end-to-end journeys, designing and delivering experiences that reduce complexity, increase automation and improve speed to decision and fulfilment. You’ll translate customer outcomes into intuitive workflows and journeys, enabling Relationship Managers, Credit teams and operational colleagues to deliver consistently high-quality results.

Working closely with Product Owners, Engineers and cross-functional teams, you’ll bring journey vision to life. Balancing experience, risk and technical constraints while driving delivery through to outcomes.

Operating across a complex lending environment, you’ll align various systems and partners, using data and insight to continuously improve performance

Why join us?

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone, make change happen and challenge the status quo. Sound like you?

What we’re looking for:

5+ years’ experience delivering end-to-end customer or colleague journeys in complex, multi-stakeholder environments, including large-scale transformation
Confirmed experience leading and developing teams, driving performance and delivering through others
Experience in customer journey mapping, including applying “jobs to be done” methodologies to shape design decisions
Strong data literacy, using customer insights, metrics and analytics to inform decisions and drive continuous improvement
Excellent stakeholder management and influencing skills, with experience engaging senior stakeholders across business, risk and technology
Experience aligning journey design across multiple platforms and systems, with the ability to operate as the single point of accountability across teams

And any experience of these would be great:

Understanding of commercial lending, credit processes and associated risk, governance and fulfilment activities
Experience of customer journey delivery within technology platforms, with knowledge of engineering practices

We know that great talent comes from many backgrounds. Whilst this advert may reference specific experience, we recognise that skills are developed in different ways, so if you have relevant, transferable experience, we encourage you to apply.

This is a place for you:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

A generous pension contribution of up to 15%
An annual performance-related bonus
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies

Like what you hear? Join us!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Apply Now

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team leader jobs in wapping, gtl

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