quality Work, Jobs in wareham, dor (with Salaries)

Call Quality Analyst
Better —Bournemouth
- £28,000 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
Quick apply
9d
Quality Assurance Administrator
Amberley Labels —Blandford Forum
- Full-time
- Computer literacy
- Bachelor's degree
- Travel
- Life insurance
Quick apply
8d
Quality Control Inspector
IMI Plc - Legacy Precision —Poole
- Full-time
- Hand tools
- Communication skills
- Mechanical knowledge
Diary & Quality Assistant
Daisy Communications LTD —Bournemouth
- £26,000 a year
- Full-time
- CRM software
- Microsoft Office
- Administrative experience
Quick apply
7d
Quality Control Inspector
IMI plc —Poole
- Full-time
- Hand tools
- Communication skills
- Mechanical knowledge
Release Quality Manager
Vitality —Bournemouth
- Analysis skills
- Agile
- IT
9d
Quality Control Inspector
Sumac Precision Engineering —Weymouth
- Welding
Data Governance and Quality Lead
RNLI —Poole
- £42,479 - £49,976 a year
- Temporary
- Hybrid work
- Continuous improvement
- IT
- Communication skills
- Annual leave
3h
Quality Assurance Engineer
Sumac Precision Engineering —Weymouth
- Microsoft Office
- Organisational skills
- Communication skills
Quality Inspector
Curtiss-Wright —Wimborne
- Full-time
- Assembly
- Quality control
- Mechanical knowledge
Quality Control Team Leader
IMI plc —Poole
- Full-time
Senior Quality Engineer - Advanced Quality Planning
Eaton —Wimborne
- Project management
- Communication skills
- Negotiation
Quality Control Inspector
IMI Process Automation —Poole
- Hand tools
- Communication skills
- Mechanical knowledge
Quick apply
7d
Quality Control Team Leader
IMI Plc - Legacy Precision —Poole
- Full-time
Quality Engineer
Eaton —Wimborne
9d
QC Inspector
PCI Pharma Services —Oakdale
- Full-time
Quality Control Team Leader
IMI Process Automation —Poole
Quick apply
Supplier Quality and Compliance Coordinator
Passenger Clothing —New Milton
- Full-time
- Analysis skills
- Annual leave
- Employee discount
2d
Laboratory Technician
Valmiera Glass UK Ltd —Sherborne
- £25,974 a year
- Full-time
- Laboratory experience
- English
- Analysis skills
- Flexitime
- Sick pay
Quick apply
Senior Laboratory Technician
VPG —Ringwood
- Full-time
- Microsoft Powerpoint
- Laboratory experience
- Annual leave
Quick apply
8d

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quality jobs near wareham, dor

Call Quality Analyst

Better -
Bournemouth

Quick apply

Job details

Full-time
£28,000 a year
9 days ago

Benefits

On-site gym
Employee discount

Qualifications

Customer service
Analysis skills
Organisational skills
Communication skills

Full job description

Job Title: Call Quality Analyst

Location: Office based, Bournemouth

Salary: £28,000

About Us

Better is a leading provider of telecommunications solutions, dedicated to delivering exceptional service to our customers. We pride ourselves on our innovative approach and commitment to customer satisfaction. Our Bournemouth office is a vibrant and supportive environment where every team member plays a crucial role in our success.

Role Overview

We are seeking a meticulous and detail-oriented Call Quality Analyst to join our dynamic team. The successful candidate will be responsible for listening to and assessing the quality of calls, ensuring that our standards are consistently met and exceeded. This role is crucial in helping us maintain our reputation service excellence.

Responsibilities:

Monitor and evaluate calls for quality, compliance, and customer experience.
Provide actionable feedback to agents and management to improve performance.
Develop and maintain call quality standards and evaluation criteria.
Analyse call data trends to identify areas for improvement.
Collaborate with training and operations teams to implement quality improvement strategies.

Requirements

Proven experience in call quality analysis or related roles.
Strong analytical skills to assess call data and quality metrics.
Excellent communication and interpersonal skills.
Ability to provide constructive feedback to team members.
Detail-oriented with strong organizational skills.
Familiarity with call centre operations and customer service standards.
Proficiency with call monitoring and quality assurance tools is a plus.

Benefits

Opportunity to work in a dynamic and supportive team environment.
25 days holiday plus bank holidays, increasing by 1 day for every year of service, plus your birthday off
Early finish Fridays
Modern office with an onsite café and gym and Central Bournemouth location, just 2 minutes from the beach.
Monthly staff awards with quarterly dinner and drinks at top local restaurants.
Ongoing training and development opportunities.
Enjoy events such as summer parties, Christmas celebrations and charity fundraisers.
Access to discount at popular retailers

Quick apply

Refine Your Search

quality jobs in wareham, dor

Call Quality Analyst

Quality Assurance Administrator

Quality Control Inspector

Diary & Quality Assistant

Quality Control Inspector

Release Quality Manager

Quality Control Inspector

Data Governance and Quality Lead

Quality Assurance Engineer

Quality Inspector

Quality Control Team Leader

Senior Quality Engineer - Advanced Quality Planning

Quality Control Inspector

Quality Control Team Leader

Quality Engineer

QC Inspector

Quality Control Team Leader

Supplier Quality and Compliance Coordinator

Laboratory Technician

Senior Laboratory Technician

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