Senior process Work, Jobs in Warkworth, Nth (with Salaries)

Service Delivery Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
1d
Senior Justice Gateway Officer (Secondment/Fixed Term Contract)
Thames Valley Police —Banbury
- £46,075 a year
- Full-time
- Hybrid work
- Management
- Microsoft Office
- IT
- Annual leave
- Employee discount
3d
Construction Document Controller & Project Administrator
Fenway Construction Ltd —Bicester
- £40,000 - £55,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Construction
Quick apply
Employee Relations Manager
Joma Jewellery and Katie Loxton —Banbury
- £42,000 - £52,000 a year
- Hybrid work
- Microsoft Excel
- Analysis skills
- Continuous improvement
- Work from home
- Employee discount
7d
Head of Facilities and Estates
Ardencote – Maintenance —Warwick
- £55,000 - £60,000 a year
- Full-time
- Maintenance
- Hotel
- HVAC
- Free parking
- Employee assistance programme
Quick apply
Senior Warehouse First Line Manager
GXO Logistics —Banbury
- Up to £33,000 a year
- Full-time
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Talent, Learning & Development Partner
Moorgate Finance Ltd —Towcester
- £40,000 - £50,000 a year
- Full-time
- Human resources
- In-person
- Leadership
- Free parking
- Gym membership
Quick apply
3d
High Level Teaching Assistant
Hill View Primary School —Banbury
- £24,978 - £33,882 a year
- School
1d
Deputy Operations Manager
Dep Ops —Bletchley
- £43,168 - £45,449 a year
- Weekend availability
- Organisational skills
- Leadership
- Annual leave
- Employee discount
Quick apply
5d
Senior Product Owner
cinch —Milton Keynes
- £65,000 - £72,000 a year
- Monday to Friday
- Hybrid work
- Communication skills
- Negotiation
- Employee assistance programme
Quick apply
8d
Senior Talent Partner
Dalcour Maclaren —Bicester
- Military
- Continuous improvement
- Mentoring
- Free parking
- Annual leave
Quick apply
10h
Senior Support Worker - Banbury Lodge
UK Addiction Treatment Centres —Banbury
- Weekend availability
- Google Suite
- Organisational skills
- IT
- Employee discount
Quick apply
Partner Manager UK
Haas F1 Team —Banbury
- Weekend availability
- Management
- Marketing
- Microsoft Office
Quick apply
9d
Visual Brand Manager
Mercedes AMG PETRONAS —Brackley
- Time management
1d
Organisational Development Consultant
Northampton General Hospital NHS Trust —Northampton
- £57,528 - £64,750 a year
- Part-time
- Hospital
- Organisational skills
5d
Graduate Management Trainee - Banbury / Bicester
Enterprise Mobility —Banbury
- Full-time
- Sales
- Customer service
- Bachelor's degree
Internal Communications and Engagement Manager
Affinity Trust —Thame
- £40,000 a year
- Full-time
- Hybrid work
- SharePoint
- Annual leave
- Employee assistance programme
13d
Senior Director Solution Commercialization
Dematic Ltd. —Banbury
- Full-time
- Engineering
- Product management
- Business
Senior Materials & Process Engineer
Safran —Banbury
- Full-time
- Engineering
- Annual leave
Senior Business Support Coordinator
Dalcour Maclaren —Bicester
- Military
- IT
- Communication skills
- Free parking
- Annual leave
Quick apply
4d

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Service Delivery Manager

Drain Doctor -
Brackley

Quick apply

Job details

Permanent | Full-time
£44,000 - £46,000 a year
1 day ago

Benefits

Free parking
Free flu jabs
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

Driving Licence
Customer service
Microsoft Office
Relationship management
IT
Customer support
Leadership
Communication skills

Full job description

PURPOSE OF THE ROLE

The Service Delivery Manager is responsible for the effective management of the company’s key and national accounts. This includes overseeing service delivery, maintaining strong client relationships, and leading a team of Key Account Administrators to ensure performance against agreed KPIs.

In addition, the role is responsible for managing the day-to-day operation of the call centre, ensuring customer enquiries are responded to promptly and effectively, and converted into work for the franchise network or corporate locations where appropriate.

KEY RESPONSIBILITIES

Leadership & Account Management

Line manage and support the Key Account Administration team.
Maintain strong and effective communication with a portfolio of Key Accounts.
Take ownership of national and key account contracts, ensuring work allocation, management, and delivery meet agreed KPIs.
Manage escalations, complaints, and service issues, ensuring timely resolution and continuous improvement.
Oversee contract renewals and ongoing account performance.
Oversee invoice processes for Key Accounts and timely processing of payments to franchisees
Onboarding and training of new team members

Performance & Process Management

Manage and continuously improve team processes in line with customer requirements.
Produce weekly and monthly performance reports for senior management.
Identify opportunities to drive additional revenue within key accounts and across the wider business.

Franchise & Operational Support

Support onboarding and training of new franchisees, including logistics and materials.
Provide day-to-day support to franchisees, including systems, enquiries, and communications.
Deliver training to franchisees on operational systems
Provide operational support to Regional Development Managers and engineers
Support corporate locations with debt management and quote follow-up activities.

Wider Business Contribution

Support Reunion planning and preparation including content development and event coordination
Assist with accreditations (e.g. ISO 9001).
Support Business Development Managers where required (e.g. training, presentations)
Contribute to system development and operational improvements (e.g., SimPRO)
Provide support to advisory council activities.

Cross-Functional Coordination

Act as a key link between Neighbourly, franchisees, and Totally 24/7, extending beyond traditional Key Account responsibilities.
Support franchise and operational queries alongside Business Development Managers team.

Additional Responsibilities

Support franchise commercial prospecting and opportunity identification.
Provide general administrative support including reporting and participation in management meetings.
Undertake any other reasonable duties within the scope of the role of the role to support the team and revenue development.

EXPERIENCE/SKILLS/KNOWLEDGE

EXPERIENCE:

· Minimum of 3 years’ experience managing a customer support or service delivery team.

· Proven experience in key account relationship management.

SKILLS / KNOWLEDGE:

· Experience using job management systems (e.g. SimPRO, Joblogic) and ideally finance systems.

· Strong IT skills, including Microsoft Office and CRM systems.

· Excellent interpersonal and communication skills.

ATTRIBUTES

· Self-motivated, proactive, and solutions focused.

· Strong team player with a collaborative approach.

· Hands-on, accountable, and results driven.

· Highly organised with the ability to manage multiple priorities.

· Effective communicator, both written and verbal.

Pay: £44,000.00-£46,000.00 per year

Benefits:

Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Life insurance
On-site parking
Referral programme

Experience:

Customer service: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

senior process jobs in warkworth, nth

Service Delivery Manager

Senior Justice Gateway Officer (Secondment/Fixed Term Contract)

Construction Document Controller & Project Administrator

Employee Relations Manager

Head of Facilities and Estates

Senior Warehouse First Line Manager

Talent, Learning & Development Partner

High Level Teaching Assistant

Deputy Operations Manager

Senior Product Owner

Senior Talent Partner

Senior Support Worker - Banbury Lodge

Partner Manager UK

Visual Brand Manager

Organisational Development Consultant

Graduate Management Trainee - Banbury / Bicester

Internal Communications and Engagement Manager

Senior Director Solution Commercialization

Senior Materials & Process Engineer

Senior Business Support Coordinator

I want to receive the latest job alerts for senior process in warkworth, nth

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