Senior network Work, Jobs in Warwick, War (with Salaries)

Head of Customer
National Gas —Warwick
- £95,000 a year
- Full-time
- Agile
- Leadership
- Communication skills
1d
Data Analyst
National Gas —Warwick
- £44,088 - £55,000 a year
- Overtime
- Hybrid work
- Oracle
- ERP systems
- SQL
- Employee assistance programme
2d
1st / 2nd Line IT Support Analyst
OneSchool Global —Warwick
- £25,000 - £30,000 a year
- Full-time
- Azure
- Windows
- Travel
- Annual leave
- Referral programme
Quick apply
3d
Associate Planner
National Grid —Warwick
- £42,781 - £52,000 a year
- Hybrid work
- Microsoft Office
- Travel
- Organisational skills
8d
Senior ICT Systems & Network Administrator
Acorns Children's Hospice —Birmingham
- £46,000 a year
- Full-time
- Azure
- SharePoint
- Hospice
- Annual leave
- Employee discount
5d
Finance Business Partner - Opex
National Grid —Warwick
- Up to £77,000 a year
- Communication skills
2d
Customer Experience Executive
AAH Pharmaceuticals —Warwick
- Customer service
- Maintenance
- Microsoft Office
- Employee assistance programme
- Sick pay
5d
Head of Bus Franchising Network Development
West Midlands Combined Authority —Birmingham
- £76,008 - £81,483 a year
- Part-time
- AI
- Leadership
- Annual leave
- Employee discount
2d
Senior TechOps Generalist
Octopus Energy Group —Coventry
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- IT
Quick apply
Senior Systems Accountant
National Gas —Warwick
- £55,000 a year
- Full-time
- Hybrid work
- Analysis skills
- IT
- AI
- Free parking
12d
Cyber Threat Intelligence Analyst (CTI Analyst)
National Gas —Warwick
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Analysis skills
- Scripting
3d
Operational Support Officer
HM Courts & Tribunal Service —Leamington Spa
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
6d
Business Development Manager
CitySprint —Warwick
- £36,549 - £56,079 a year
- Full-time
- Remote
- CRM software
- Salesforce
- Microsoft Office
Quick apply
3d
Senior People Business Partner (Commercial Fleet Services)
Halfords —Redditch
- Full-time
- Hybrid work
- Annual leave
- Employee discount
Senior Procurement Manager
M Group —Warwick
- Hybrid work
- Contracts
- Negotiation
- Employee discount
US Director, UK Senior Manager, Category Management
National Grid —Warwick
- £76,000 - £94,000 a year
- Hybrid work
- Contracts
- Leadership
4d
Intelligence Officer - Counter Terrorism Policing
West Midlands Police —Birmingham
- £38,169 - £44,700 a year
- Full-time
- Computer literacy
- Communication skills
2d
Head of customer management
Warwick Nub News —Warwick
- Hybrid work
- No degree
- Leadership
- Communication skills
4d
Management Accountant
M Group —Warwick
- Hybrid work
- Microsoft Excel
- Oracle
- Accounting
- Employee discount
Technical Skills Trainer - Search x3
College of Policing —Ryton on Dunsmore
- £36,520 a year
- Full-time
- Hybrid work
- Military
- Education
- Presentation skills
- Employee discount

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senior network jobs near warwick, war

Head of Customer

National Gas -
Warwick

Apply Now

Job details

Full-time
£95,000 a year
1 day ago

Benefits

Company car
Company pension

Qualifications

B2B
Agile
Leadership
Communication skills
Negotiation

Full job description

London or Warwick based

c£95,000 + car + PMI + double-match pension

National Gas is securing Britain’s energy. Gas is an essential part of a secure energy supply in Britain and will continue to play a vital role in the energy system for decades to come. More than ever, we need the security that gas brings to keep the lights on, businesses running, and homes warm.

The global energy market is experiencing a level of geopolitical and commercial change not seen before. This offers great opportunity, and risk, which can be navigated by commercially savvy, capable, and quick footed businesses with a desire to sustain and grow through change and uncertainty. National Gas, and its shareholders, seek to optimise its performance and deliver growth aligned within this period, aligned to our strategic values and shareholder parameters on investment.

The Head of Customer will be responsible for setting and executing the customer strategy across National Gas, ensuring an exceptional and seamless experience throughout the customer journey.

This role encompasses leadership of customer service across multiple directorates, stakeholder management, including achieving advocacy for key policy and regulatory decisions from customers and stakeholder alike, digital engagement, and retention and growth strategies through customer intelligence, strategic relationships, and delivery of high customer performance.

Responsible for a customer-centric culture across the organisation, ensuring services consistently meet or exceed expectations of the regulatory regime, existing and new customers while aligning with regulatory and operational targets.

Leading small to large teams, with direct and indirect management dependent on programmes of works. Establishing a clear, well sized and outcome minded customer strategy for National Gas business, and future business development opportunities, ensuring the effective delivery and embedding of the strategy delivery of Connection growth and market share outperformance, CSAT, NPS, and broader metric performance improvements.

Enabling new markets such as biomethane and data centres and optimising opportunities through leading innovative change programmes across the organisation such as connections reform. Responsible for ensuring services, policies, contracts, and ways of working in the business align to new needs of National Gas customers while delivering an efficient delivery cost aligned to regulatory and shareholder expectations.

Deliver best in class diversion and connections works in a competitive market, achieving reduced costs and time for activities aligned to customer expectations and delivering significant growth in these markets. Optimising OpEx and CapEx expenditure, with direct and indirect budgetary responsibility; prioritising commercial sensitivities including customer performance, strategic value, licence delivery and EBITDA benefit.

Key accountabilities:

Creation, approval, and execution of pragmatic, holistically informed and variable to market Customer strategy.

Support development of corporate strategy change through market insight and real hand experience with Government, Regulators and market participants.

Establish and nurture effective and collaborative internal relationships with key stakeholders and colleagues, developing and embedding a clear RACI and process across multiple disciplines to deliver optimised results effectively and efficiently. Focus areas with COO, NESO, Corporate Affairs and Strategy teams.

Build, mentor, and lead a high-performing, effective and efficient team. Set clear goals, provide coaching, monitor performance and drive individual development to ensure team success.

Develop and lead the customer strategy aligned with the company’s mission, regulatory obligations, and growth objectives.

Oversee the design and continuous improvement of end-to-end customer journeys, including onboarding, billing, issue resolution, and service changes.

Lead and manage Contracts team, ensuring high performance, cost efficiency, and consistent delivery of KPIs (e.g., response times, Net Promoter Score, complaints handling, regulatory performance, outperformance of competitors).

Collaborate with IT and Digital teams to enhance digital self-service channels and customer engagement platforms.

Leverage customer data and feedback to drive decision-making and personalize customer interactions.

Ensure compliance with relevant regulations (e.g., Ofgem standards or equivalent where applicable), including dispute resolution.

Act as the voice of the customer in executive forums, influencing business development, policy decisions, and business priorities. Ensuring embedded relationships through performance with stakeholders to enable insight and future advocacy and partnerships.

Track and analyse key metrics to evaluate the effectiveness of customer strategy initiatives.

Provide regular reports and insights to executive leadership on progress and outcomes.

Developing strategic relationships with customers and stakeholders, developing long term beneficial outcomes across advocacy areas such as policy, gaining sensitive insight and fostering business development opportunities.

Transform Contract and Diversion process across organisation delivery optimum performance through system, process, RACI, OpModel, Governance and reporting.

About you:

We're looking for an expert from the energy industry - with proven expertise of B2B customer management, strategic transformation, team management and strategy development:

Creation and maintenance of scale, senior management level relationships across key market participants. Developing long term informal and formal partnerships of mutual benefit supporting the delivery of energy market commercial and policy development.

History of performance utilising a commercial and analytical mindset, with experience utilising complex and scale market insight and relations to form holistic strategies with clear optioneering, leverage and relevant risk / reward considerations.

Demonstrate experience of delivering creating, developing, and delivering customer strategy in utilities and specifically energy sector. Infrastructure withing regulatory rather than merchant market preferred.

Exceptional communication skills at various managerial and executive level. The ability to take complex and uncertain information, and communicate it for c-suite consumption and decision making in a credible and holistic manner.

High emotional intelligence and the ability to adapt and be agile to changing situations and stakeholder relationships. Exceptional stakeholder management and demonstrable delivery in developing and maintaining high-value relationships and partnerships.

Excellent communication, negotiation, and interpersonal abilities.

Leadership experience, developing a culture and environment where a core team and project partners can thrive and succeed.

High level of commercial acumen, able to navigate commercial tensions and develop pragmatic delivery models for works across the organisation.

Ability to recruit and manage direct and indirect talent and flexible workforce across multiple projects.

What we can offer you:

Salary c£95,000 base salary, dependent on experience
Performance bonus up to 20%
Double-match pension - for every £1 you put in, we add £2
Company car/ car allowance
Private medical cover
36 days’ holiday (including statutory days) – plus option to buy/sell 5 additional days
Financial protection with 10x salary death in service
Excellent family friendly provisions

About us:

National Gas are responsible for transporting gas to power stations, major industries, storage facilities, and more than half a million businesses and 24 million homes through nearly 5,000 miles of pipes across Britain. National Gas is also proud to lead the way in transforming the energy network for a clean energy future.

Gas provides the energy security to support renewable electricity generation, and we are developing our infrastructure to transport hydrogen and carbon dioxide across the country. We are Britain’s national gas network, providing secure energy to power the country, achieve net zero and maintain our industrial competitiveness.

At National Gas, we’re committed to building a workforce that reflects the communities that we serve. We celebrate the different experiences our colleagues bring and encourage applicants of all backgrounds to apply. To that end we want to support you during the interview process, please advise your recruitment partner if you require any reasonable adjustments.

#LI-PT1 #LI-Hybrid

Apply Now

Refine Your Search

senior network jobs in warwick, war

Head of Customer

Data Analyst

1st / 2nd Line IT Support Analyst

Associate Planner

Senior ICT Systems & Network Administrator

Finance Business Partner - Opex

Customer Experience Executive

Head of Bus Franchising Network Development

Senior TechOps Generalist

Senior Systems Accountant

Cyber Threat Intelligence Analyst (CTI Analyst)

Operational Support Officer

Business Development Manager

Senior People Business Partner (Commercial Fleet Services)

Senior Procurement Manager

US Director, UK Senior Manager, Category Management

Intelligence Officer - Counter Terrorism Policing

Head of customer management

Management Accountant

Technical Skills Trainer - Search x3

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