Senior team Work, Jobs in Weeley, Ess (with Salaries)

Customer Service Manager (Haulage / Logistics)
Seven Logistics —Felixstowe
- £40,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
- Health & wellbeing programme
Quick apply
13d
Head of Quality
Calm Futures —Witham
- £60,000 - £70,000 a year
- Full-time
- Bachelor's degree
- In-person
- Leadership
- Free parking
- Annual leave
Quick apply
Quality Systems Manager
TECNIQ —Witham North
- Up to £70,000 a year
- Full-time
- Engineering
- Continuous improvement
- Travel
- Free parking
- Life insurance
Quick apply
14d
Training Compliance Administrator
Care UK —Colchester
- Microsoft Office
- Administrative experience
5d
Accountant
MJB Avanti —Ipswich
- From £30,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
Quick apply
14d
Intelligence Officer
East Suffolk Council —Felixstowe
- £44,075 - £48,226 a year
- 8 hour shift
- Hybrid work
- Project management
- Organisational skills
- IT
- Employee discount
Service Advisor
Steven Eagell Limited —Ipswich
- £28,000 - £35,000 a year
- Sales
- Customer service
- Organisational skills
- Annual leave
- Employee discount
Quick apply
8d
Account Manager
Safetykleen —Witham
- £32,000 - £35,000 a year
- Full-time
- Employee assistance programme
- Referral programme
Quick apply
5d
Graduate Management Trainee - Colchester / Clacton / Braintree
Enterprise Mobility —Colchester
- Full-time
- Sales
- Customer service
- Bachelor's degree
Team Leader - Children's Residential Support Worker
Harmony Residential Homes Ltd —Tiptree
- £33,524 - £36,044 a year
- Part-time
- Working with children
- Driving
- In-person
- Health & wellbeing programme
Quick apply
Senior Team Organiser
Civil Works Alliance —Ipswich
- Full-time
- Microsoft Office
- Organisational skills
- Annual leave
Nursery Apprentice
Clacton Montessori Nursery —Clacton-on-Sea
- £8.00 - £8.50 an hour
- Part-time
- Childcare
- English
- Working with children
- Free parking
Quick apply
4d
Care Coordinator
Senkoun Integrated Healthcare Solutions Ltd —Clacton-on-Sea
- £14 - £15 an hour
- Part-time
- Supervising experience
- In-person
- Leadership
- Free parking
- Paid training
Quick apply
1d
Senior Residential Support Worker
Aspris —Weeley
- £15.45 - £15.60 an hour
- Call to connect
- Childcare
- Care plans
Group Assistant Principal
Eastern Education Group —Ipswich
- £60,603 - £73,473 a year
- Full-time
- Leadership
5d
Interior Designer
Bowman Bathrooms —Braintree
- £45,000 - £80,000 a year
- Full-time
- AutoCAD
- Sales
- CAD
- Paid training
- Employee discount
Quick apply
7d
Lead HR Advisor
Hope Learning Community Trust —Colchester
- £36,363 - £39,152 a year
- Temporary
- Management
- Human resources
- School
- Free parking
- Health & wellbeing programme
Quick apply
4d
Office Manager
Schallenberg International Limited —Felixstowe
- £33,595.00 - £47,024.62 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
13d
Marketing Manager
Fleximize Ltd —Ipswich
- £35,000 - £45,000 a year
- Full-time
- Management
- English
- Analysis skills
- Free parking
Quick apply
5h
GLOBAL MARKETING MANAGER
Bermar (International) Ltd. —Ipswich
- Full-time
- Hospitality
- Project management
- Communication skills
- Annual leave
- Employee discount
Quick apply
7d

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Customer Service Manager (Haulage / Logistics)

Seven Logistics -
Felixstowe

Quick apply

Job details

Permanent | Full-time
£40,000 a year
13 days ago

Benefits

Free parking
Health & wellbeing programme
Free flu jabs
Company pension
Employee assistance programme
Life insurance
On-site parking

Qualifications

Management
Customer service
Logistics
English
Leadership
Communication skills

Full job description

Job Purpose

To lead and supervise the customer services team within a fast-paced haulage/logistics environment, ensuring high levels of customer satisfaction, efficient issue resolution, and seamless coordination between customers, drivers, planners, and operational teams. The role is responsible for driving service excellence, improving processes, and maintaining strong customer relationships.

Key Responsibilities

Team Leadership & Supervision

Supervise and support the customer services team.
Allocate workloads, monitor performance, and ensure service levels are met.
Provide coaching, training, and development to team members.
Conduct performance reviews and manage absence, disciplinary, and HR-related matters.

Customer Service Excellence

Act as the senior escalation point for customer queries, complaints, and service issues.
Ensure timely and professional communication with customers regarding deliveries, delays, and service updates.
Maintain high standards of customer satisfaction and retention.
Build and maintain strong relationships with key clients.

Operational Coordination

Liaise closely with transport planners to ensure smooth operations.
Monitor delivery schedules and proactively manage potential disruptions.
Ensure accurate and timely updates are communicated internally and externally.

Performance & KPI Management

Monitor and report on key performance indicators (KPIs) such as delivery performance, response times, and customer satisfaction.
Identify trends and implement improvements to enhance service delivery.
Ensure team adherence to company policies, procedures, and service standards.

Process Improvement

Review existing processes and identify opportunities to improve efficiency and customer experience.
Support implementation of new systems, tools, or procedures.
Drive continuous improvement initiatives.

Compliance & Administration

Ensure compliance with company policies, and industry standards.
Maintain accurate records of customer interactions, complaints, and resolutions.
Prepare reports and documentation as required.
To work closely with peers to ensure rating is completed accurately and efficiently

Key Skills & Experience

Essential

Proven experience in a customer service supervisory role within haulage, transport, or logistics.
Strong understanding of transport operations and logistics processes.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making ability.
Experience managing and developing teams.
Ability to work under pressure in a fast-paced environment.

Desirable

Experience with transport management systems (TOPS).
Knowledge of UK transport regulations.
Experience handling key account customers.

Key Competencies

Leadership and team management
Customer focus and service excellence
Organisation and time management
Attention to detail
Conflict resolution
Resilience and adaptability
The ability to work in a fast paced environment
Proficient with Microsoft applications

Working Hours

40 hours per week between the hours of 0730 – 1730 Monday to Friday, with flexibility required to meet operational needs

Salary & Benefits

The chance to join a forward-thinking Company who have prided themselves on service and reputation since their inception in 1997
Competitive salary
20 days holiday which increases with length of service, up to 25 days
Life assurance from day one
Free 24-hour employee assistance program
Free health & wellbeing subscription
Dress for your work day policy
Your birthday off after successful completion of your probation

Pay: £40,000.00 per year

Benefits:

Company pension
Free flu jabs
Free parking
Health & wellbeing programme
Life insurance
On-site parking

Work Location: In person

Quick apply

Refine Your Search

senior team jobs in weeley, ess

Customer Service Manager (Haulage / Logistics)

Head of Quality

Quality Systems Manager

Training Compliance Administrator

Accountant

Intelligence Officer

Service Advisor

Account Manager

Graduate Management Trainee - Colchester / Clacton / Braintree

Team Leader - Children's Residential Support Worker

Senior Team Organiser

Nursery Apprentice

Care Coordinator

Senior Residential Support Worker

Group Assistant Principal

Interior Designer

Lead HR Advisor

Office Manager

Marketing Manager

GLOBAL MARKETING MANAGER

I want to receive the latest job alerts for senior team in weeley, ess

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