Customer relations Work, Jobs in Wellington, Shr (with Salaries)

Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
IT Servicedesk Administrator
Epwin Group PLC —Telford
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
7d
Technical Manager
Epwin Group PLC —Telford
- Full-time
- Management
- Communication skills
Project Manager (12 Month Maternity Cover)
Westgate Global —Stafford
- £36,000 a year
- Full-time
- Project management
- Organisational skills
- In-person
Quick apply
Hospitality Team Member
Genting Casinos —Wolverhampton
- £26,622 a year
- Weekend availability
- Employee assistance programme
Quick apply
4d
Guest Relations Assistant
West Midland Safari Park —Bewdley
- Full-time
- Hospitality
- Customer service
- English
- Employee discount
Quick apply
8d
Transport Shift Manager
Moran Logistics —Oswestry
- £32,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- In-person
Quick apply
Receptionist
Genting —Wolverhampton
- £26,622 a year
- Weekend availability
- Customer service
- Front desk
- IT
- Employee assistance programme
Quick apply
4d
Receptionist
Genting Casinos —Wolverhampton
- £26,622 a year
- Weekend availability
- Customer service
- Front desk
- IT
- Employee assistance programme
Quick apply
4d
VodafoneThree - Complex Complaints Specialist
Vodafone —Stoke-on-Trent
- Full-time
- Hybrid work
- Employee discount
8d
Extrusion Technician
Epwin Group PLC —Telford
- Full-time
- Communication skills
Security Officer
The Westgrove Group —Shrewsbury
- £12.71 an hour
- Full-time
- Customer service
- Travel
- Agile
Quick apply
1d
Resourcing Officer
Walsall Healthcare NHS Trust —Walsall
- £28,392 - £31,157 a year
- Full-time
- Remote
- Human resources
7d
Crematorium Manager
WesterleighGroup —Essington
- £35,800 - £42,000 a year
- Weekend availability
- Management
- Travel
- IT
- Free parking
- Employee discount
Civil Enforcement Officer - Walsall
APCOA PARKING (UK) LTD —Walsall
- £29,556.80 a year
- Full-time
- Customer service
- English
- Annual leave
Quick apply
8d
Independent Living Advisor
People Places Lives Ltd. —Dudley
- £13.45 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
1d
Human Resources and Payroll Specialist
Epson —Telford
- £46,826 - £52,678 a year
- Full-time
- Management
- Human resources
- Leadership
Quick apply
8h
New Business Sales Executive
Recra Consulting —Four Ashes
- £26,000 - £30,000 a year
- Full-time
Quick apply
2d
Harmful Sexual Behaviour Practitioner
Walsall Council —Walsall
- £35,412 - £38,220 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Flexitime
- Work from home
Bank Telephonist /Receptionist - Redwoods Shrewsbury
Midlands Partnership University NHS Foundation Trust —Shrewsbury
- £12.92 an hour
- Part-time
- Microsoft Office
- Employee discount
7d

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Customer Relationship Manager

nGeneration -
Tipton

Quick apply

Job details

Full-time
£32,000 a year

Benefits

Company pension

Qualifications

Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Project management
Organisational skills
IT
Communication skills

Full job description

Company Overview:

Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.

Position Overview:

As a Customer Relations Manager (CRM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as the main point of contact for customers, ensuring that their needs are met and their expectations are exceeded.

Key Objectives:

Serve as the liaison between the customer and the nGeneration Managing Director.
Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.

Main Responsibilities:

Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.
Measure, monitor, and make recommendations for improvement of the customer service delivery experience.
Attend customer head office on a weekly basis as required.
Act as an escalation point for support issues from the customer.
Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.
Arrange and chair weekly internal management departmental meetings.
Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.

Key Tasks:

Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.
Act as the first point of contact for customer requests, queries, and escalations.
Develop an in-depth knowledge of the customer, their brands, aims, and objectives.
Understand nGeneration’s contractual obligations to ensure compliance at all times.
Thoroughly investigate customer complaints and provide recommendations for improvement.
Identify opportunities for revenue growth for nGeneration.

Requirements

Skills and Attributes:

Previous experience in a field-based IT implementation or field service role preferred.
Previous experience in EPOS, a good understanding of technology in hospitality.
Understanding of IT implementation or field service roles within the hospitality or retail industry.
Strong verbal and written communication skills.
Confident and outgoing personality with the ability to work under pressure.
Excellent project management, planning, and organisational skills.
Positive attitude with a can-do approach to problem-solving.
High attention to detail and ability to work both independently and as part of a team.
Competent in Microsoft Excel, Word, and Outlook.

Benefits

Remuneration and Conditions:

Salary: £32,000 per annum
Full-time, Permanent position
Working hours: Due to the nature of the business and the role that you conduct your hours of work are those required, worked over five days a week, to carry out your duties to the satisfaction of the company and as necessitated by the needs of the business. Office opening hours are: 9:00 am – 5:30 pm.
Expenses reimbursed in line with company policy
28 Days Holiday including Bank Holidays
Contributory Workplace Pension scheme
Employee recognition awards and benefits

Quick apply

Refine Your Search

customer relations jobs in wellington, shr

Customer Relationship Manager

IT Servicedesk Administrator

Technical Manager

Project Manager (12 Month Maternity Cover)

Hospitality Team Member

Guest Relations Assistant

Transport Shift Manager

Receptionist

Receptionist

VodafoneThree - Complex Complaints Specialist

Extrusion Technician

Security Officer

Resourcing Officer

Crematorium Manager

Civil Enforcement Officer - Walsall

Independent Living Advisor

Human Resources and Payroll Specialist

New Business Sales Executive

Harmful Sexual Behaviour Practitioner

Bank Telephonist /Receptionist - Redwoods Shrewsbury

I want to receive the latest job alerts for customer relations in wellington, shr

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