Technical account Work, Jobs in Wellington, Shr (with Salaries)

IT Servicedesk Administrator
Epwin Group PLC —Telford
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
9d
IT Assistant
Laurel Bank Surgery —Malpas
- £14 an hour
- Full-time
- Software troubleshooting
- Customer service
- Microsoft Office
Quick apply
7d
Data Engineer
PDSA —Telford
- £42,783 - £45,350 a year
- Full-time
- Oracle
- SQL
- Employee assistance programme
- Employee discount
Administrator
Prince Personnel Limited —Wellington
- £13 an hour
- Temporary
Technical Account Manager
Torrecid —Stoke-on-Trent
- Engineering
- Project management
- Travel
- Free parking
- Annual leave
Quick apply
4d
Finance Apprentice
Housing Plus Group —Telford
- £10.58 an hour
- Microsoft Word
- Microsoft Excel
- Microsoft Office
5d
Finance Apprentice
The Wrekin Housing Group Limited —Telford
- £10.58 an hour
- Microsoft Word
- Microsoft Excel
- Microsoft Office
5d
Technical Account Manager
PDM Produce (UK) Limited —Newport
- £48,000 - £50,000 a year
- Full-time
- Microsoft Powerpoint
- Salesforce
- In-person
- Gym membership
Quick apply
Product Designer
Vertex —West Bromwich
- £26,000 - £30,000 a year
- Full-time
- In-person
- Employee discount
Quick apply
4d
Programmatic Account Manager
Croud —Shrewsbury
- £30,240 - £35,240 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Life insurance
Quick apply
Key Account Manager & Projects Lead
Goodfish Group —Cannock
- £45,000 - £50,000 a year
- Full-time
- Project management
- Presentation skills
- Driving
Quick apply
Account Manager
Prodrive —Newport
- Project management
- Communication skills
3d
Management Accountant
Enconvo UK —Telford
- £38,000 - £45,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Continuous improvement
Production & Event Technician
Creation Group —Shrewsbury
- £31,500 - £34,000 a year
- Overtime
- CAD
- Travel
- IT
Quick apply
4h
Partnership Manager
Converge Technology Solutions —Stafford
- £35,000 - £45,000 a year
- Full-time
- Sales
- Business development
- Communication skills
10d
Sales Trainee
UK Plumbing Supplies Limited —Shrewsbury
- £30,500 a year
- Full-time
- Sales
- Customer service
- Bachelor's degree
Quick apply
4d
Programmatic Senior Account Manager
Croud —Shrewsbury
- £41,060 - £46,060 a year
- Hybrid work
- Leadership
- Life insurance
Quick apply
Personal Assistant
Equans —Stoke-on-Trent
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
- Annual leave
- Employee assistance programme
3d
Technical Sales Executive / Business Development Manager
Signmaster Systems —Whitchurch
- £25,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick apply
13d
IT Support Technician
Datasystems (Midlands) Limited —Cannock
- £26,000 - £29,500 a year
- Full-time
- Azure
- Customer service
- Windows
Quick apply

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IT Servicedesk Administrator

Epwin Group PLC -
Telford

Apply Now

Job details

Full-time
9 days ago

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Procurement
Ticket management
Administrative experience
ITIL
Organisational skills
IT
Communication skills

Full job description

EPW1

Group Head of ICT Infrastructure

As a key member of the Group ICT Infrastructure team, the ICT Service Desk Administrator provides first-line triage, coordination, and administration of service desk activities.

The role ensures all incoming requests are logged accurately, prioritised effectively, and assigned correctly, while supporting procurement processes and maintaining hardware/software inventory across the organisation.

This position is essential in delivering a high-quality user experience and ensuring efficient ICT operations through proactive ticket management, stock handling, and administrative support.

General

Adherence to all organisational policies, management systems and standard operational procedures, including legal responsibilities in relation to Health, Safety, Environmental and Quality.
Work positively to develop and foster good working relationships with colleagues and contracted personnel to maintain a culture of mutual respect and dignity.
Represent the organisation in a positive way as to avoid the damage of corporate image or bringing the company into disrepute.
Promote and display the Epwin Core Values.

Service Desk Administration

Act as the first point of triage for all incoming ICT incidents and service requests.
Ensure all tickets are accurately logged with sufficient detail, correct classification, and appropriate priority.
Assign tickets to the correct divisional support groups or escalate where necessary.
Monitor ticket queues to maintain SLA compliance and proactively chase updates when required.
Provide users with updates on request progress, ensuring clear communication and customer satisfaction.
Identify recurring issues and escalate trends to Group Head of ICT Infrastructure for review.
Assist in creating and updating Service Desk knowledge base articles, FAQs, and user guides.

Procurement & Stock Management

Manage the end-to-end procurement process for ICT hardware, software, and peripherals.
Raise purchase orders, liaise with approved suppliers, and track orders through to delivery.
Maintain up-to-date stock levels for hardware, consumables, and critical spares at relevant sites.
Issue equipment to users and ensure all assets are recorded in the organisation’s asset management system.
Monitor licensing allocations and renewals, ensuring compliance with vendor requirements.
Assist with the lifecycle management of ICT assets, including receiving, registering, retiring, and disposing of equipment in line with policy.

Technical & Operational Support

Provide basic first-line support where appropriate (password resets, account unlocks, simple troubleshooting).
Ensure adherence to ICT security policies when issuing equipment, software, or access rights.
Support onboarding and offboarding processes regarding equipment allocation and returns.
Assist with administrative tasks for ICT audits, inventory checks, and compliance activities.
Work collaboratively with technical teams, escalating issues requiring higher-level expertise.

Experience working within an IT ServiceDesk or administrative support environment.
Strong organisational skills with the ability to prioritise and manage multiple tasks.
Excellent communication skills, both written and verbal.
Familiarity with ITIL-aligned service desk processes (incidents, requests, triage).
Basic understanding of IT hardware, software, and peripheral equipment.
Experience with procurement processes and supplier interaction.
Capable of maintaining accurate records, stock systems, and asset registers.
Customer-focused approach with a commitment to high-quality service.
Proficiency with Microsoft 365 applications (Excel, Outlook, Teams, Word)

Service Desk tickets triaged and assigned within agreed timeframes.
Accuracy of ticket logging, categorisation, and prioritisation.
Procurement requests processed promptly, and stock levels maintained effectively.
Positive feedback from users, peers, and management.
Adherence to service level agreements and operational procedures.
Contribution to continuous improvement of ServiceDesk processes.

Organised & Detail-Focused - Able to manage information accurately and work methodically.
Customer-Centric - Approachable, helpful, and committed to positive user experiences.
Action-Oriented - Able to manage workload efficiently and respond to changing priorities.
Strong Communicator - Clear, professional, and confident in all forms of communication.
Collaborative - Works well within team environments and builds positive relationships.
Integrity & Trustworthiness - Handles information and assets responsibly and ethically.
High Standards - Takes pride in delivering quality work and maintaining accurate records.

Apply Now

Refine Your Search

technical account jobs in wellington, shr

IT Servicedesk Administrator

IT Assistant

Data Engineer

Administrator

Technical Account Manager

Finance Apprentice

Finance Apprentice

Technical Account Manager

Product Designer

Programmatic Account Manager

Key Account Manager & Projects Lead

Account Manager

Management Accountant

Production & Event Technician

Partnership Manager

Sales Trainee

Programmatic Senior Account Manager

Personal Assistant

Technical Sales Executive / Business Development Manager

IT Support Technician

I want to receive the latest job alerts for technical account in wellington, shr

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