Senior insurance Work, Jobs in West Ecclesfield, Nl (with Salaries)

Senior Complaint Handler
My Finance Club LTD —Sheffield
- £28,500 - £33,000 a year
- Full-time
- Customer service
- Financial services
- In-person
- Store discount
- Employee discount
Quick apply
Senior Insurance Supervisor
Financial Conduct Authority —Leeds
- £59,200 - £65,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
Regional F&I and Sales Specialist
Perrys Motor Sales Ltd —Barnsley
- £42,000 - £60,000 a year
- Full-time
- Sales
- Analysis skills
- Travel
- Employee discount
Scientist/ Senior Scientist
SynGenSys Limited —Sheffield
- From £44,000 a year
- Full-time
- Doctoral degree
- Master's degree
- Analysis skills
- Sick pay
Quick apply
Senior Commercial Manager
Hargreaves Industrial Services —Barnsley
- £70,000 - £75,000 a year
- Full-time
- Contracts
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
10d
Senior Breakdown Controller
Kelling Group Limited. —Normanton
- £31,500 a year
- Full-time
- Customer service
- Maintenance
- Organisational skills
- Life insurance
- Referral programme
Quick apply
11d
Case Support Supervisor
India Advocacy Legal & Administrative Services Ltd —Sheffield
- £2,900 - £4,700 a month
- Full-time
- Microsoft Office
- Administrative experience
- Analysis skills
- Free parking
- Employee discount
Quick apply
1d
Talent Acquisition Partner
Butternut Box —Worksop
- Full-time
- In-person
- Free parking
- Employee discount
Quick apply
Immigration Consultant
Fragomen —Sheffield
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Director of Business Services
Plasztik Kartya Print & Business Services Ltd —Sheffield
- £49,000 - £100,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Bereavement leave
Quick apply
2d
Senior Creative Workflow Coordinator
Williams Lea —Leeds
- Up to £55,000 a year
- Full-time
- Hybrid work
- English
- Project management
- In-person
- Referral programme
Senior Project Manager
Sulzer —Leeds
- Full-time
- PMP
- Project management
- Communication skills
- Free parking
- Annual leave
Senior Management Accountant
Magnet —Leeds
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Communication skills
- Employee discount
Quick apply
Large and Complex Loss Handler
Leeds City Council —Leeds
- £46,142 - £500,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
10d
Associate - Commercial Litigation
Flint Bishop —Sheffield
- Full-time
- Business development
- Leadership
- Communication skills
- Employee discount
- Life insurance
Quick apply
People Director
SBFM —Leeds
- £111,000 - £120,000 a year
- Hybrid work
- Human resources
- Free parking
Senior Legal Administrator
Greenbelt Group —Leeds
- £28,000 - £32,000 a year
- Part-time
- In-person
- Communication skills
- Sick pay
Business Unit Director
SBFM —Leeds
- Continuous improvement
- Leadership
- Free parking
Travel Operations Manager
Al Falah Global Travel Services Ltd —Sheffield
- £3,500 - £5,800 a month
- Full-time
- CRM software
- Hospitality
- Management
- Sick pay
Quick apply
1d
Triage Manager
Social Work England —Sheffield
- £55,242 - £57,644 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Life insurance

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senior insurance jobs near west ecclesfield, nl

Senior Complaint Handler

My Finance Club LTD
Sheffield

Quick apply

Job details

Permanent | Full-time
£28,500 - £33,000 a year

Benefits

Store discount
Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Complaint handling
Financial services
Phone etiquette
Communication skills

Full job description

Job Title: Senior Complaint Handler (Consumer Credit)

Salary: £30,000 – £33,000 per annum
Location: Sheffield (Office-based)
Hours: 37.5 hours per week (Monday–Friday)
Reports to: Complaints Manager

About the Role

We are looking for a capable and detail-focused Senior Complaint Handler to join our growing Complaints function within a FCA-regulated consumer credit business.

This role focuses on the end-to-end handling of regulated complaints under FCA DISP rules, with exposure to Financial Ombudsman Service (FOS) escalations, particularly within consumer credit lending (including high-cost short-term credit).

You will play a key role in ensuring complaints are investigated fairly, responses are well evidenced, and regulatory standards are consistently met, supporting good customer outcomes under the Consumer Duty framework.

Key Responsibilities

Complaints Handling (DISP & FOS Support)

Manage a caseload of regulated complaints from initial receipt through to final response.
Investigate complaints relating to affordability, irresponsible lending, arrears handling, and service issues.
Prepare clear, well-reasoned Final Response Letters (FRLs) in line with FCA DISP requirements.
Support the preparation and submission of FOS case files, ensuring accuracy and completeness.
Maintain professional communication with customers, internal stakeholders, and where required, FOS case handlers.

FOS & Escalations Support

Manage and maintain FOS inboxes and case allocations, ensuring timely responses.
Collate and organise case files, audit trails, and evidence bundle for FOS submission.
Assist in responding to FOS requests for information and adjudicator queries.
Track and update case progress through escalation stages.

Credit & Conduct Insight

Support review of complaints involving irresponsible lending and affordability assessments.
Identify and escalate potential credit risk, underwriting, or policy gaps identified through complaints.
Contribute to identifying repeat complaint trends and root cause themes.

MI & Continuous Improvement

Assist in maintaining basic complaints MI dashboards and tracking spreadsheets.
Support monthly reporting on complaint volumes, outcomes, and FOS escalation rates.
Contribute ideas and feedback to improve processes, customer journeys, and complaint resolution quality.
Participate in “lessons learned” discussions to improve operational and lending practices.

General Responsibilities

Ensure all complaints are handled within regulatory timeframes.
Maintain accurate and auditable complaint records in line with FCA expectations.
Work collaboratively with Operations, Collections, Underwriting, and Compliance teams.
Act in accordance with SM&CR Conduct Rules and Consumer Duty obligations.

Skills & Experience

Experience handling complaints in a financial services or regulated consumer credit environment.
Understanding of FCA DISP rules and complaint handling processes.
Familiarity with affordability, lending decisions, or collections processes.
Exposure to FOS complaints handling or escalation support (desirable but not essential).
Strong written communication skills with the ability to produce clear, structured case responses.
High attention to detail and ability to manage multiple cases under time pressure.
Comfortable working with data (basic Excel / reporting tools).
Team-focused, proactive, and willing to learn within a fast-paced environment.

Why This Role?

This is a strong development role for someone looking to progress within complaints, conduct risk, or financial services operations, with real exposure to regulatory complaints, FOS processes, and consumer credit decisioning.

You’ll gain hands-on experience in:

FCA-regulated complaint lifecycle management
FOS escalation processes
Consumer Duty application in real cases
Credit risk and affordability complaint themes
Operational and regulatory reporting

Salary Range

£28,500 – £33,000 depending on experience and exposure to FOS and regulated credit complaints.

Job Types: Full-time, Permanent

Pay: £28,500.00-£33,000.00 per year

Benefits:

Company pension
Private medical insurance
Store discount

Application question(s):

Do have a disability that will require any reasonable adjustments for the interview/recruitment process or job role (working in-person from the office) ?

Work Location: In person

Quick apply

Refine Your Search

senior insurance jobs in west ecclesfield, nl

Senior Complaint Handler

Senior Insurance Supervisor

Regional F&I and Sales Specialist

Scientist/ Senior Scientist

Senior Commercial Manager

Senior Breakdown Controller

Case Support Supervisor

Talent Acquisition Partner

Immigration Consultant

Director of Business Services

Senior Creative Workflow Coordinator

Senior Project Manager

Senior Management Accountant

Large and Complex Loss Handler

Associate - Commercial Litigation

People Director

Senior Legal Administrator

Business Unit Director

Travel Operations Manager

Triage Manager

I want to receive the latest job alerts for senior insurance in west ecclesfield, nl

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