Service desk Work, Jobs in West Malling, Ken (with Salaries)

Facilities Helpdesk Administrator
Oakwood Construction Services —Maidstone
- £24,000 - £28,500 a year
- Full-time
- Maintenance
- English
- Microsoft Office
Quick apply
7d
School IT Technician – Gravesend/Dartford (Full Time)
Gridserve Ltd —Gravesend
- £26,500 - £30,000 a year
- Full-time
- Microsoft Office
- Computer networking
- SharePoint
Quick apply
2d
Wholesale Service Desk Technical Advisor
South East Water —Snodland
- £25,948.86 a year
- Weekend availability
- Hybrid work
- Customer service
- Computer skills
- Communication skills
- Annual leave
2d
Smart Meter Coordinator
South East Water —Snodland
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Annual leave
Service Desk Analyst
Formula 1 —Biggin Hill
- Full-time
- Azure
- Microsoft Office
- IT
- Store discount
- Annual leave
7d
E-Commerce Customer Support Associate (Full Time)
MadFun Ltd —Lingfield
- £25,000 - £30,000 a year
- Full-time
- Customer service
- English
- Organisational skills
- Free parking
- Profit sharing
Quick apply
10d
2nd Line IT Engineer
Akita Systems Limited —Wrotham
- Azure
- Customer service
- Windows
- Sick pay
Help Desk Operations Manager
Go Fix Mechanical & Drainage Services —Dartford
- £40,000 - £55,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
10d
Service Engineer
wavenet —Sevenoaks
- Full-time
- Hybrid work
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Work from home
Quick apply
Analyst, Enterprise Service Desk
ABACUS —Sittingbourne
- Full-time
- Azure
- Customer service
- Windows
- Annual leave
- Employee discount
Quick apply
1st Line Technician
Cyan Consultancy Ltd —Aylesford
- £23,000 - £25,000 a year
- Microsoft Word
- Microsoft Excel
- Azure
Quick apply
3d
Field Desktop Support Engineer
Commercial Services Group —West Malling
- £27,000 a year
- Full-time
- Software troubleshooting
- Annual leave
Quick apply
5d
Digital Systems Manager
Apax —London
- £50,000 - £58,000 a year
- Full-time
- Salesforce
- Project management
- Bachelor's degree
- Free parking
- Annual leave
13d
Freshdesk coordinator
Inspiration Healthcare Ltd —London
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
2nd Line Support Technician
Cortec IT Solutions —Dartford
- £34,000 - £38,000 a year
- Full-time
- Azure
- Administrative experience
- SharePoint
- Free parking
Quick apply
9d
IT Apprentice
QA Apprenticeships —Sevenoaks
- £16,000 a year
- Full-time
- Azure
- IT
9d
IT Technician
Gleaming Secure Services Ltd —Ilford
- £31,500 - £32,000 a year
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
Quick apply
1d
Tier 1 IT Engineer
wavenet —Sevenoaks
- Full-time
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Service Contract Support
Mitie —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Master Data Administrator
Wasserman Live —Orpington
- £28,860 a year
- Full-time
- Data analysis skills
- Analysis skills
- Project management
- Free parking
- Health & wellbeing programme
Quick apply

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Facilities Helpdesk Administrator

Oakwood Construction Services
Maidstone

Quick apply

Job details

Full-time
£24,000 - £28,500 a year
7 days ago

Benefits

Cycle to work scheme
Company pension
On-site parking

Qualifications

GCSE
Maintenance
English
Microsoft Office
IT
Typing
Communication skills
Help desk
Office experience

Full job description

Oakwood Construction Services are looking to add an experienced Maintenance / Facilities Helpdesk Administrator to our growing team.

Oakwood have a proven track record for delivering maintenance and projects to a great standard with customer satisfaction. We are based in maidstone and work across southern England.

We undertake a variety of works for commercial clients including hotels, pubs, restaurants, care homes, schools and insurance works.

This role would suit somebody who has office / admin / helpdesk experience within this field and is looking for a role where they can develop skills in a professional working environment.

As a Maintenance Helpdesk Administrator you will provide support by ensuring you issue, receive, and record information accurately and timely for all jobs received. Ensure that all appointments are met for the day, this will include booking appointments, engaging with clients, workers and managers of the business.

KEY RESPONSIBILITIEs

· Checking RAM tracker every morning and email engineer attendance to accounts assisting.

· Adding invoices to job logic, making sure it goes on the right job, checking / chasing engineers for correct job numbers.

· Closing jobs on job logic and client’s portal.

· Closing complete jobs to request invoicing, this includes, gathering hours on site, materials used on the job, any equipment hired and used on the job, checking completion sheet and communicating with the client, the status of the job.

· To close jobs on client portals, update client portals as necessary.

· Produce Uplifts for jobs that exceed their approved limits

· You are responsible for checking the following areas on Job Logic: Completed, Awaiting Parts, attended and allocated.

· Support the reactive help desk team member with attended jobs to close.

· Answering phone calls and passing information appropriately.

· Cover other team members where and when necessary.

· Update boards in office with relevant information.

SKILLS REQUIRED
Have a clear and concise approach to verbal communication, able to use the phone to communicate effectively, and have good typing skills.
Able to deal with lots of activity, remain focused on the call you are dealing with, and the information that needs to be recorded or transferred by completing the task you are on before moving on to the next.
Have a reasonable proficiency in MS Office
Understand what it is to be part of a team and ensure that learning is shared within the team.
Be able to take direction and be happy to respond to managers instructions.
Be flexible in your working hours to be able to support the delivery of the service; be reliable and dependable; identify issues and record them, along with other measures as necessary.
Out of hours call rota

QUALIFICATIONS REQUIRED

GCSE or Equivalent in Qualification in Maths and English.

Package:

Salary £26k- £28.5k

20 days holiday + 8 Bank Holidays

Pension

Job Type: Full-time

Pay: £24,000.00-£28,500.00 per year

Benefits:

Cycle to work scheme
On-site parking

Application question(s):

Do you have experience within an office environment

Education:

GCSE or equivalent (required)

Work Location: In person

Quick apply

Refine Your Search

service desk jobs in west malling, ken

Facilities Helpdesk Administrator

School IT Technician – Gravesend/Dartford (Full Time)

Wholesale Service Desk Technical Advisor

Smart Meter Coordinator

Service Desk Analyst

E-Commerce Customer Support Associate (Full Time)

2nd Line IT Engineer

Help Desk Operations Manager

Service Engineer

Analyst, Enterprise Service Desk

1st Line Technician

Field Desktop Support Engineer

Digital Systems Manager

Freshdesk coordinator

2nd Line Support Technician

IT Apprentice

IT Technician

Tier 1 IT Engineer

Service Contract Support

Master Data Administrator

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