Resources specialist Work, Jobs in Whickham, Twr (with Salaries)

Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
Occupational Health Advisor
KP Snacks —Tanfield
- Part-time
- Hybrid work
- Travel
- Human resources
- Employee discount
Quick apply
Talent Development Specialist
University of Sunderland —Sunderland
- £31,604 - £36,545 a year
- Full-time
- Hybrid work
- University
- Annual leave
8d
Finance Director
Krystal Technology —Wallsend
- £100,000 - £110,000 a year
- Full-time
- Microsoft Excel
- Financial services
- In-person
Quick apply
3d
Strategic Medical Advisor
North East Ambulance Service NHS Foundation Trust —Newcastle upon Tyne
- £14,547 a year
- Part-time
- Leadership
1d
Advanced Service Manager
Flexible Support Options —South Tyneside
- £37,000 - £40,000 a year
- Full-time
- Computer literacy
- Administrative experience
- In-person
- Employee discount
- Referral programme
Quick apply
6d
Senior Workflow Manager (SEO)
Building Safety Regulator —Newcastle upon Tyne
- £47,686 - £54,453 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Presentation skills
- Annual leave
- Sick pay
10d
Director - Capability, Learning and Talent
Department for Work and Pensions —Newcastle upon Tyne
- £105,000 - £117,000 a year
- Overtime
- Presentation skills
- Leadership
- Annual leave
- Employee assistance programme
14d
Specialist Support Interpreter
Durham County Council —Durham
- £28,142 - £31,022 a year
- Temporary
- Hybrid work
- English
- Travel
- Classroom experience
- Annual leave
10d
Care Home Administrator
Barchester Healthcare —Birtley
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Referral programme
Quick apply
7d
Network Technical Architect
IT Professional Services Ltd. —Chester-le-Street
- £56,000 - £75,000 a year
- Full-time
- Computer networking
- IT
- In-person
- Free parking
Quick apply
23h
Project Coordinator
Durham University —Durham
- £27,319 - £30,378 a year
- Part-time
- English
- Supervising experience
- University
- Annual leave
- Employee assistance programme
12d
Veterinary Auxiliary Nurse
IVC —Gateshead
- Up to £25,201.90 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Business Resource Officer
Assystem —Newcastle upon Tyne
- Microsoft Excel
- Human resources
- Organisational skills
- Employee assistance programme
- Sick pay
20h
General Practitioner
PPG Health In Justice —Consett
- Up to £115,857 a year
- Employee discount
L'Oréal Luxe Regional Skin Pro, Newcastle Metro (37.5 hours)
l'Oréal —Newcastle upon Tyne
- Full-time
- Merchandising
- Administrative experience
- Bachelor's degree
- Annual leave
- Referral programme
Quick apply
Department Manager
Durham University —Durham
- £47,389 - £56,535 a year
- Full-time
- Doctoral degree
- Administrative experience
- Project management
- Annual leave
- Employee assistance programme
12d
Head of Department - Digital and Games
Gateshead College —Gateshead
- £54,163 - £57,458 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Employee assistance programme
3d
Materials Handler
Modine Manufacturing Company —Consett
- Computer literacy
- Driving
- Communication skills
13d
Specialist Account Manager
Minster Cleaning —Blaydon
- £14.50 an hour
- Full-time
- Customer service
- In-person
- Free parking
- Employee discount
14d

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resources specialist jobs near whickham, twr

Technical Support Specialist

Eque2 -
Newcastle upon Tyne

Apply Now

Job details

Qualifications

Microsoft Windows Server
Customer service
SQL
Scripting
B2B
APIs
Web services
Communication skills

Full job description

Eque2 provides industry leading construction software to businesses across the UK and Ireland. Our solutions support everything from estimating and job costing to accounting, maintenance, and ERP helping companies work smarter and more efficiently.

We have a range of solutions that enable us to target all sizes of construction companies from c£1m t/o to c£1.5Bn t/o. All of the products are relatively complex with implementation ranging from 5 days to 100 days.

Following continued growth and recognition as a Great Place to Work for three consecutive years, we’re expanding our Support team.

The Role

We are seeking a customer‑focused and technically competent Technical Support Specialist to join our growing team. This hands-on role involves troubleshooting software issues, guiding customers through product functionality, and working closely with product and development teams to resolve bugs and improve the overall user experience. The successful person will be calm under pressure, methodical in their approach, and committed to delivering excellent support to our customers across the UK and Ireland.

You’ll thrive in this role if you enjoy problem solving, clear communication, and working in a collaborative environment where attention to detail matters.

Key responsibilities

Provide timely, professional support to customers via phone, email, and ticketing system, diagnosing and resolving software issues.
Record, prioritise and track customer incidents and requests through the CRM/ticketing tool, ensuring accurate documentation and follow-up.
Recreate and investigate reported issues, liaising with development and product teams to identify root causes and deliver fixes or workarounds.
Deliver remote training and product demonstrations to customers and internal stakeholders as required.
Contribute to and maintain the knowledge base, FAQs and user guides to improve self‑serve support resources.
Escalate complex or recurring issues appropriately and participate in post‑incident reviews to prevent recurrence.
Work with the support team to identify trends and provide data‑led recommendations to improve product reliability and customer satisfaction.
Occasionally attend customer sites or industry events to support onboarding and ensure successful product adoption.

Required skills and experience

Minimum 2 years’ experience in a software support or technical customer service role, ideally within B2B or SaaS environments.
Strong problem‑solving skills with the ability to investigate technical issues and communicate solutions clearly to non‑technical users.
Familiarity with Windows server and desktop environments; experience with SQL and basic scripting is desirable.
Experience using CRM and ticketing systems (e.g. Microsoft Dynamics, Zendesk, Freshdesk or similar).
Excellent verbal and written communication skills, with strong attention to detail.
Customer‑focused with the ability to manage competing priorities and meet SLAs.
Comfortable working as part of a team and collaborating with product, development, and account management colleagues.
Willingness to undertake occasional travel and out‑of‑hours support as required.

Desirable

Knowledge of construction or field service software is beneficial but not essential.
Relevant technical qualification (e.g. IT, computing, or industry certification).
Experience with cloud platforms and integrations (APIs, web services) advantageous.

This is an excellent opportunity to join a supportive, growing team with a focus on customer success and continuous improvement.

Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.

Apply Now

Refine Your Search

resources specialist jobs in whickham, twr

Technical Support Specialist

Occupational Health Advisor

Talent Development Specialist

Finance Director

Strategic Medical Advisor

Advanced Service Manager

Senior Workflow Manager (SEO)

Director - Capability, Learning and Talent

Specialist Support Interpreter

Care Home Administrator

Network Technical Architect

Project Coordinator

Veterinary Auxiliary Nurse

Business Resource Officer

General Practitioner

L'Oréal Luxe Regional Skin Pro, Newcastle Metro (37.5 hours)

Department Manager

Head of Department - Digital and Games

Materials Handler

Specialist Account Manager

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