senior process Work, Jobs in whitchurch, crf (with Salaries)

Ombudsman and Complex Complaints Lead
Cardiff and Vale University Health Board —Cardiff
- £50,129 - £57,365 a year
- Full-time
9d
Assistant Operational Manager
Cardiff and Vale University Health Board —Cardiff
- £50,129 - £57,365 a year
- Full-time
- English
- Communication skills
11d
Disputes Officer
Capital On Tap —Cardiff
- £500 - £750 a week
Clinical Board Accountant
Cardiff and Vale University Health Board —Cardiff
- £40,559 - £48,841 a year
- Full-time
- English
11d
Tai Ffres Neighbourhood Coach & General Needs Neighbourhood Officer (Shared Role)
United Welsh —Tongwynlais
- £39,200.26 a year
- Full-time
- Microsoft Office
- Travel
- Contracts
6d
Onboarding Analyst (Weekends)
Capital On Tap —Cardiff
- £500 - £750 a week
- Weekend availability
- Financial services
Supervisor
M Group —Treharris
- £31,017 - £41,388 a year
- Supervising experience
- Annual leave
- Employee assistance programme
11d
People Partner (Change and Organisational Development)
Admiral —Cardiff
- Annual leave
11d
Fire Safety Advisor
Cardiff and Vale University Health Board —Llandough
- £40,559 - £48,841 a year
- Full-time
- English
Administrator
Lorne Stewart —Cardiff
- £24,500 - £25,000 a year
- Full-time
- Microsoft Word
- Administrative experience
- Accounting
- Free parking
- Health & wellbeing programme
Quick apply
3d
Senior Onboarding Manager
Capital on Tap —Cardiff
- £500 - £750 a week
- Financial services
Senior Account Executive - New Business
FlyForm —Cardiff
- £80,000 - £100,000 a year
2d
Senior Support Worker
Priory Group —Roath
- Full-time
- Referral programme
Senior Food Technologist
Cardiff Metropolitan University —Cardiff
- £45,413 - £51,039 a year
- Full-time
- Project management
- School
- Time management
- Annual leave
Head of People and Culture
Welsh National Opera Cenedlaethol Cymru —Cardiff
- £60,000 a year
- Full-time
- Hybrid work
- Management
- Administrative experience
- Supervising experience
- Annual leave
- Employee assistance programme
Quick apply
3d
Graduate Management Trainee - Cardiff
Enterprise Mobility —Cardiff
- Full-time
- Sales
- Customer service
- Bachelor's degree
Senior RME Planner, INTL RME
Amazon UK Services Ltd. - A10 —Cardiff
- Full-time
- Microsoft Excel
- Maintenance
- English
3d
Business Partner People & OD
NHS Wales Shared Services Partnership —Cardiff
- £39,959 - £48,117 a year
- Full-time
- Human resources
- Annual leave
2d
Programme Management Office (PMO) Co-ordinator (SRS)
Cardiff Metropolitan University —Cardiff
- £35,608 - £38,784 a year
- Full-time
- Microsoft Office
- Administrative experience
- Project management
6d
IOM Senior Administrative Officer
HM Prison & Probation Service —Cardiff
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee discount
12d

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Ombudsman and Complex Complaints Lead

Cardiff and Vale University Health Board -
Cardiff

Apply Now

Job details

Full-time
£50,129 - £57,365 a year
9 days ago

Full job description

Responsible for leading the Health Board’s approach to Ombudsman (PSOW) investigations and the management of complex complaints, operating with a high degree of autonomy to shape investigative strategy, oversee evidence gathering, and ensure the quality and integrity of outcomes.
The role drives the development and implementation of robust systems, standards, and policies aligned to Listening to People principles and organisational governance. Acting as an expert advisor, the postholder influences senior leaders and clinicians on sensitive and high-risk matters, ensuring effective resolution and organisational learning.
The role also leads on translating Ombudsman findings into actionable improvement plans, while owning the KPI and reporting framework to provide assurance at Board and Committee level on performance, risk, and continuous improvement.

Support the management of Ombudsman (PSOW) investigations and complex complaints, ensuring compliance with Listening to People Regulations and Health Board policy.
Act as a key contact for external bodies, supporting timely and appropriate responses to enquiries.
Provide specialist advice to staff and managers on complex complaints and Ombudsman processes.
Coordinate case reviews and multidisciplinary discussions to support evidence gathering and recommendations.
Manage day-to-day PSOW investigations, including information collation, drafting responses and monitoring timescales.
Track Ombudsman recommendations and actions, escalating risks or delays as required.
Identify themes and trends to support organisational learning and service improvement.
Contribute to KPI reporting, dashboards and assurance on performance and risk.
Maintain accurate records and data quality to support governance and audit requirements.
Support team working and share knowledge to build capability across services.
Provide advice and training to staff, promoting a culture of openness and learning.
Manage a varied workload, prioritising to meet deadlines.
Work sensitively in emotive situations, maintaining professionalism and empathy.

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Apply Now

Refine Your Search

senior process jobs in whitchurch, crf

Ombudsman and Complex Complaints Lead

Assistant Operational Manager

Disputes Officer

Clinical Board Accountant

Tai Ffres Neighbourhood Coach & General Needs Neighbourhood Officer (Shared Role)

Onboarding Analyst (Weekends)

Supervisor

People Partner (Change and Organisational Development)

Fire Safety Advisor

Administrator

Senior Onboarding Manager

Senior Account Executive - New Business

Senior Support Worker

Senior Food Technologist

Head of People and Culture

Graduate Management Trainee - Cardiff

Senior RME Planner, INTL RME

Business Partner People & OD

Programme Management Office (PMO) Co-ordinator (SRS)

IOM Senior Administrative Officer

I want to receive the latest job alerts for senior process in whitchurch, crf

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