Soc Work, Jobs in Whitefield, Gtm (with Salaries)

Support Engineer
Ping Technology Labs LTD —Manchester
- £30,000 - £45,000 a year
- Full-time
- SQL
- APIs
- In-person
- Language training provided
- Employee discount
Quick apply
16h
Cyber Security Engineer
mydentist —Radcliffe
- Full-time
- Hybrid work
- Microsoft Access
- Azure
- Master's degree
- Free parking
- Annual leave
Quick apply
Information Security Engineer
UK Biobank —Manchester
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Azure
- AWS
- In-person
- Free parking
- Annual leave
9d
Cyber Security Professional (Shift)
BT Group —Manchester
- Computer networking
- IT
- Communication skills
- Annual leave
- Employee discount
9d
Growth Operations (Marketing / Ops Generalist)
Ping Technology Labs LTD —Manchester
- £28,000 - £38,000 a year
- Full-time
- SQL
- Analysis skills
- APIs
- Employee discount
- Sick pay
Quick apply
16h
Senior Manager - Operations - Joint International Crime Centre (JICC)
National Crime Agency —Warrington
- £67,609 a year
- Full-time
- Hybrid work
- Project management
- Presentation skills
- Travel
- Annual leave
4d
Join the Growing Cyber Security Practice at Methods
Methods Business and Digital Technology —Manchester
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
Threat Intelligence & Incident Response Lead
ANS Group Limited —Manchester
- Full-time
- Leadership
- Communication skills
10d
Senior Officer, Covert Monitoring Unit
National Crime Agency —Warrington
- £25.28 an hour
- Weekend availability
- Hybrid work
- Analysis skills
- Supervising experience
- Presentation skills
- Annual leave
IT Infrastructure Manager
Destination Sport —Manchester
- Full-time
- Azure
- Computer networking
- SharePoint
- Employee assistance programme
- Referral programme
Quick apply
5d
Information Security Analyst
Stagecoach —Stockport
- Full-time
- Computer Science
- Windows
- Analysis skills
- Employee assistance programme
- Employee discount
Hardware Engineer
Arm —Manchester
- £55,300 - £74,800 a year
- Hybrid work
- Machine learning
- Linux
Information Security Analyst
Swissport International AG —Runcorn
- Full-time
- Hybrid work
- IT
- Communication skills
2d
OT Detection Engineer
NCC Group —Manchester
- Hybrid work
- Azure
- English
- Scripting
- Annual leave
Quick apply
IT Service Delivery Manager
Custodia —Knutsford
- £40,000 a year
- IT
- Communication skills
- Free parking
- Gym membership
Track Manager - IAM Operations
HCLTech —Manchester
- Azure
- Analysis skills
- APIs
6d
Compliance Auditor
CDL Software —Manchester
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Free parking
- Referral programme
Quick apply
DFT & Post-Silicon Validation
TechBiz Global GmbH —Manchester
- Full-time
- Hybrid work
- Doctoral degree
- Computer Science
- Engineering
Quick apply
Applications Manager (Microsoft)
Cobalt Housing —Prescot
- £55,000 a year
- Full-time
- Azure
Quick apply
Head of Cyber Security
North West Ambulance Service NHS Trust —Manchester
- £66,582 - £77,368 a year
- Full-time
- Leadership
4d

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soc jobs near whitefield, gtm

Support Engineer

Ping Technology Labs LTD
Manchester

Quick apply

Job details

Full-time
£30,000 - £45,000 a year
16 hours ago

Benefits

Casual dress
Free flu jabs
Company pension
Language training provided
Company events
Employee discount
Transport links
Bereavement leave
Referral programme
Sick pay

Qualifications

Technical support
SQL
Zendesk
REST
APIs
AI
Communication skills
Python

Full job description

Support Engineer (Customer Success / Technical Support)

Python, REST APIs, SQL
Manchester City Centre (Deansgate) – In-person, 5 days per week
Full-time
Salary between £30,000-45,000 (Dependent on experience and skill set)

About the role

We’re hiring a Junior–Mid Level Support Engineer to own customer success and build our support function from the ground up at a fast-growing proxy infrastructure company used by web-scraping, automation, and agentic AI companies worldwide.

We support thousands of customers across 200+ countries, process 15+ billion proxy requests per month, and handle petabytes of data flowing through our network.

We’ve grown bootstrapped to $2M ARR with +318% YoY platform sign-up growth — and we’re just getting started.

Right now, support runs through the founder. Your job is to change that. You’ll own the entire customer experience — from onboarding and KYC to technical troubleshooting and documentation — and build the tooling and processes that let us scale toward a 24/7 support team. This isn’t a ticket-answering job; it’s a build-the-function job that happens to include answering tickets.

This is a fast-paced, high-ownership startup environment. We move quickly, ship frequently, and expect you to learn fast, take responsibility, and make decisions without waiting for permission.

You’ll gain hands-on experience with support tooling and automation, API integration, KYC and identity verification, trust and safety, and the processes behind a SOC 2 attestation.

What you’ll be doing

Support customers across chat, email, and tickets — proxy integration, connection and blocking issues, billing and account queries
Build internal tooling and automations using APIs to speed up support tasks
Reduce ticket volume at the source by improving customer flows and UX
Own and improve customer-facing documentation and troubleshooting guides
Manage ticket triage and evaluate AI tooling for deflection and auto-triage
Run customer onboarding and KYC flows (iDenfy), including manual review edge cases
Handle abuse reports, AUP enforcement, and account suspensions
Feed ticket themes and pain points back into product decisions

What we’re looking for

Must have

1–3 years experience in a technical support, customer success, or similar role
Basic Python (or similar) for automation and working with APIs
Comfortable with REST APIs and reading API docs independently
Basic SQL for pulling customer data and debugging
Excellent written communication — clear, concise, and empathetic
Comfortable handling sensitive customer data (PII) responsibly
Comfortable working in-person in Manchester, 5 days per week
Strong ownership mindset — happy being the first person in the function

Nice to have

Experience with support platforms (Intercom, Zendesk, Plain, Front, Help Scout)
Familiarity with proxies/networking (residential vs ISP vs datacenter IPs, sessions, geotargeting)
Experience with identity verification tools (iDenfy, Sumsub, Onfido, Persona, Veriff)
Experience with AI support tooling (Intercom Fin, Zendesk AI) or OpenAI/Anthropic APIs
Trust and safety or abuse-handling exposure
Familiarity with SOC 2 or compliance platforms (Vanta, Drata, OneLeet)
Experience writing documentation in Mintlify, GitBook, or Notion
Willingness to relocate in the future is a plus. We plan to relocate our head office to London within the next few years, and compensation would be reassessed as part of any relocation.

What you’ll get

Salary between £30,000-45,000 (Dependent on experience and skill set)
High ownership from day one
The chance to build a support function from scratch
A steep learning curve and rapid growth
A young, ambitious team building a fast-growing company
Clear path toward leading the support team

How to apply

Send a short note on why you’re interested
Examples of customer-facing writing or any support/tooling you’ve worked on
GitHub or project links if available
Apply via Indeed platform.

Job Type: Full-time

Pay: £30,000.00-£45,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company events
Company pension
Employee discount
Free flu jabs
Language training provided
Referral programme
Sick pay
Transport links

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

soc jobs in whitefield, gtm

Support Engineer

Cyber Security Engineer

Information Security Engineer

Cyber Security Professional (Shift)

Growth Operations (Marketing / Ops Generalist)

Senior Manager - Operations - Joint International Crime Centre (JICC)

Join the Growing Cyber Security Practice at Methods

Threat Intelligence & Incident Response Lead

Senior Officer, Covert Monitoring Unit

IT Infrastructure Manager

Information Security Analyst

Hardware Engineer

Information Security Analyst

OT Detection Engineer

IT Service Delivery Manager

Track Manager - IAM Operations

Compliance Auditor

DFT & Post-Silicon Validation

Applications Manager (Microsoft)

Head of Cyber Security

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