Customer service advisor Work, Jobs in Whitehaven, Cma (with Salaries)

Customer Service Advisor
United Utilities —Whitehaven
- £13.95 an hour
- Full-time
- Bilingual
- English
- Administrative experience
- Free parking
- Paid training
Quick apply
11d
Customer Service Advisor
Caterite Food and Wineservice Ltd —Cockermouth
- £13.55 an hour
- Part-time
- Customer service
- English
- Data entry
- Free parking
- Employee discount
Quick apply
10d
One Stop - Customer Service Assistant
One Stop —Cockermouth
- £12.81 an hour
- Full-time
1d

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Customer Service Advisor

United Utilities -
Whitehaven

Quick apply

Job details

Full-time
£13.95 an hour
11 days ago

Benefits

Free parking
Paid training
On-site parking

Qualifications

Bilingual
English
Administrative experience
Data entry
Phone etiquette
Communication skills

Full job description

Dive Into a Career That Makes a Splash – Join United Utilities.

Are you a people-focused individual with strong communication and listening skills, empathy, and a willingness to learn? Would you enjoy helping customers with billing queries, explaining payment plans, and supporting office admin in a fast-paced environment?

United Utilities delivers essential water services to homes and businesses across the Northwest and are looking for dedicated and customer-focused individuals to join their Billing department in Whitehaven.

About the Role

We’re looking for people-focused team members to support our customers with billing queries, payment plans, and general enquiries. You’ll be the first point of contact, handling calls, emails, and office admin.

What You’ll Be Doing

Serve as the first point of contact for customers, providing friendly and professional support via phone and email
Handle customer queries and resolve issues related to billing, payments, and account inconsistencies
Investigate complex billing concerns and escalate complaints to the appropriate teams when necessary
Clearly explain available payment plans and assist customers in selecting and setting up suitable options
Perform general administrative tasks to support smooth office operations
Manage incoming communications efficiently, ensuring timely responses and follow-ups
Collaborate with internal departments to ensure customer issues are resolved effectively and in line with company standards

What We’re Looking For

Empathy & Sensitivity – Ability to understand and respond to customer concerns with care and professionalism
Integrity – Handle sensitive information and complaints with honesty and good judgement
Communication Skills – Clear, confident, and respectful communication across all channels
Listening Skills – Attentive and patient when dealing with customer concerns.
Administrative Competence – Basic office admin skills including email handling, data entry, and document management
Willingness to Learn – Open to feedback and continuous improvement.
Positive Attitude – A proactive and solution-focused approach to customer service

What You Need to Know

Hourly Rate- £13.95 PAYE, paid weekly one week in arrears
Location: N Shore Rd, Whitehaven CA28 7XY (on site full-time)
Start date: 20/07/2026
Assignment type: 12-month temporary contract through Reed Talent Solutions, as United Utilities trusted recruitment partner.

What Shifts Might You Have

Full-time | 37 hours per week | 4-week rolling rota
Choose from two rota styles to suit your lifestyle:

Option 1 - Standard:

Week 1: Mon-Fri 9-5
Week 2: Mon-Fri 10-6 + Sat 8-4 (with a rest day)
Week 3: Mon-Fri 12-8
Week 4: Mon-Fri 8-4

Option 2 - Shorter Fridays & 2 Saturdays:

Week 1: Mon-Thu 8-5, Fri 8-12
Week 2: Mon-Fri 9-6 + Sat 10-2 (with a rest day)
Week 3: Mon-Thu 9-6, Fri 9-1
Week 4: Mon-Fri 11-8 + Sat 11-3 (with a rest day)

Full Training Provided

8 weeks of paid training
Monday to Friday, 9am-5pm
Supportive mentoring and buddying throughout

What Are the Benefits of the Role

Free on-site parking for all employees.
Modern office facilities, including refreshments and working spaces.

What’s the Next Steps?

Apply now with your most up-to-date CV. A member of the Reed team will be in touch to guide you through the next steps, which includes a telephone interview with Reed, onsite interview with United Utilities, and pre-employment vetting via Reed ahead of your start date

Save water, save money. Cut your water and energy bills — search United Utilities Save Water for tips.

Job Type: Full-time

Pay: £13.95 per hour

Work Location: In person

Quick apply

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