It service manager Work, Jobs in Wilton, Wil (with Salaries)

IT Delivery & Service Manager
Elliotts —Southampton
- Full-time
- Employee discount
Quick apply
IT Service Manager
Hampshire County Council —Winchester
- £48,948 - £54,423 a year
- Hybrid work
- IT
- Leadership
- Communication skills
6d
Junior Project Manager
Sceptre Networking Limited —Southampton
- £35,000 - £40,000 a year
- Full-time
- Microsoft Office
- Project management
- Computer networking
- Free parking
Quick apply
11d
Project Manager
Sceptre Networking Limited —Southampton
- £45,000 - £50,000 a year
- Full-time
- Microsoft Office
- Project management
- Computer networking
- Free parking
Quick apply
11d
Technical Delivery Manager
Leidos —Ham
- £75,800 - £99,800 a year
- Full-time
- Azure
- DevOps
- Team management
- Annual leave
- Work from home
IT Business Systems Manager
Callen-Lenz —Salisbury
- From £65,000 a year
- Full-time
- Hybrid work
- Computer Science
- DevOps
- Engineering
- Annual leave
IT Systems Project Manager
BAE Systems —Christchurch
- Up to £68,200 a year
- Project management
- IT
9d
Trainee Software support
Xora Print —Salisbury
- From £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Sick pay
Quick apply
IT & Document Control Assistant
SB Joinery (UK) Ltd —Stockbridge
- £28,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Scripting
- Free parking
- Profit sharing
Quick apply
10d
Software Engineering Manager
Leidos —Ham
- £61,500 - £78,800 a year
- Full-time
- Azure
- Management
- DevOps
- Annual leave
- Work from home
Junior Project Manager
Lester Aldridge —Bournemouth
- Organisational skills
- Communication skills
- Time management
4d
Service Architect
Leidos —Ham
- £58,400 - £74,900 a year
- Full-time
- Management
- Business development
- Presentation skills
- Annual leave
- Work from home
IT Support Technician
Custom Interconnect Ltd —Andover
- £26,450.92 a year
- Azure
- ERP systems
- Microsoft Office
Quick apply
Business Analyst - Billing
The Peninsular and Oriental Steam Navigation Company —Southampton
- Analysis skills
- Communication skills
Quick apply
6d
Programme Manager
QinetiQ —Amesbury
- Full-time
- Project management
- Employee discount
QA Lead - Billing
The Peninsular and Oriental Steam Navigation Company —Southampton
- Organisational skills
- Communication skills
Quick apply
13d
Senior Project Manager
BAE Systems —Christchurch
- Up to £68,200 a year
- Project management
- IT
4d
SACM and Obsolescence Manager
Leidos —Ham
- £58,400 - £74,900 a year
- Full-time
- Communication skills
- Annual leave
- Work from home
11d
Senior Project Manager, 12 Month Fixed Term Contract
QinetiQ —Amesbury
- Full-time
- Hybrid work
- Project management
- Travel
- Communication skills
- Employee discount
9d
Programme Manager
Leidos —Ham
- £58,400 - £74,900 a year
- Full-time
- Hybrid work
- PMP
- Project management
- No degree
- Annual leave
- Work from home
2d

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IT Delivery & Service Manager

Elliotts -
Southampton

Quick apply

Job details

Full-time

Benefits

Company pension
Employee discount

Full job description

Hours: 40 hours per week (Monday to Friday)

Location: Southampton, Head Office

About Elliotts

Elliotts is an independent builders’ merchant serving customers across the South of England. Founded in 1842, we remain family owned and focused on doing things properly.

We keep things straightforward - know our customers, work safely, deliver reliably, and support each other as a team. Decisions are made locally, close to the work.

The business is led by Tom, the great-great-great grandson of the founder. That long-term, hands-on approach shapes how we operate and how we look after our people.

Many of our team build long careers here. It’s a stable, supportive environment where people take pride in their work and back each other day to day.

About the role

We are looking for an IT Delivery & Service Manager to take ownership of how work is planned, prioritised, and delivered across our internal IT team.

This is a key role in ensuring that business requirements translate into completed work, service issues are handled effectively, and external suppliers are managed properly.

You will act as the central point for delivery coordination, helping a small but capable team stay focused, unblocked, and productive.

This role suits someone who enjoys making things happen, improving how teams work, and ensuring commitments are delivered consistently.

Key responsibilities

Delivery & Prioritisation Management

Own and coordinate sprint planning, prioritisation, and delivery tracking

Ensure work is clearly defined, visible, assigned, and progressing

Help protect team focus by managing interruptions and competing demands

Run stand-ups, delivery reviews, and retrospectives where appropriate

Identify blockers early and drive them through to resolution

Work with stakeholders to manage expectations, priorities, and trade-offs

Ensure delivery commitments are realistic, visible, and actively managed

Improve delivery predictability and reduce reactive firefighting over time

Service & Helpdesk Oversight

Oversee day-to-day IT support operations and ticket flow

Ensure incidents and service requests are prioritised appropriately

Monitor and improve SLA performance and response times

Act as escalation point for priority operational issues

Help balance reactive support demand against planned delivery work

Identify recurring support issues and coordinate root-cause improvements

Improve visibility and ownership across helpdesk activity

Supplier & Third-Party Management

Manage relationships with IT suppliers and external service providers

Track supplier performance against agreed expectations and commitments

Coordinate supplier activity affecting delivery timelines or operational stability

Escalate issues appropriately where supplier performance falls below expectations

Support contract and service review discussions where required

Ensure suppliers are actively managed rather than passively coordinated

Team Coordination & Operational Discipline

Help create structure and consistency across the IT function

Ensure priorities remain aligned to business needs and operational realities

Encourage accountability and ownership across the team

Challenge unclear, conflicting, or disruptive work requests

Support continuous improvement of delivery and support processes

Reduce hidden work, unmanaged requests, and operational ambiguity

Technical Understanding (supportive, not hands-on delivery)

Understand technical requirements sufficiently to support delivery decisions

Work effectively with technical teams, suppliers, and stakeholders

Contribute to discussions around feasibility, dependencies, and delivery risk

Ensure delivered work aligns with agreed business requirements

Maintain enough technical credibility to coordinate effectively with engineers and suppliers

About you

We are looking for someone who is:

Highly organised and naturally structured

Pragmatic and delivery-focused

Comfortable operating in busy, fast-moving environments

Confident managing competing priorities and operational pressure

Able to challenge constructively and hold people accountable

Calm under pressure and able to make practical decisions quickly

Comfortable working with both technical and non-technical stakeholders

Naturally proactive in identifying blockers, risks, and gaps

Focused on outcomes and delivery rather than process for its own sake

What's in it for you?

Annual profit share scheme
Pension scheme
24/7 wellbeing support
Enhanced Family leave - Maternity up to 6 months full pay, Paternity up to 4 weeks full pay
Unlimited training – sky’s the limit
Staff discounts
Christmas Hamper
Monthly Pizza on us

Quick apply

Refine Your Search

it service manager jobs in wilton, wil

IT Delivery & Service Manager

IT Service Manager

Junior Project Manager

Project Manager

Technical Delivery Manager

IT Business Systems Manager

IT Systems Project Manager

Trainee Software support

IT & Document Control Assistant

Software Engineering Manager

Junior Project Manager

Service Architect

IT Support Technician

Business Analyst - Billing

Programme Manager

QA Lead - Billing

Senior Project Manager

SACM and Obsolescence Manager

Senior Project Manager, 12 Month Fixed Term Contract

Programme Manager

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