Customer support scheduler Work, Jobs in Wolverhampton, Eng (with Salaries)

Service Scheduler
Spillard Safety Systems Ltd —Wolverhampton
- Up to £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
7d
Customer Support Scheduler
Arcus FM —Redditch
- £26,758 a year
- Full-time
- Annual leave
Quick apply
8d
Scheduler
Next Generation —Redditch
- From £28,000 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
Quick apply
3d
Business Support Supervisor (R&M)
Redditch Borough Council —Redditch
- £36,363 - £40,777 a year
- Customer service
- Microsoft Office
- Administrative experience
- Employee assistance programme
- Employee discount
Senior Scheduler
Equans —Tamworth
- Full-time
- Annual leave
- Employee assistance programme
Reinstatement Scheduler
Doocey Group —Birmingham
- Full-time
- English
- Microsoft Office
- Administrative experience
Scheduler
ISS Facility Services —Birmingham
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
Quick apply
Transport Admin Clerk
Well Pharmacy —Redditch
- £12.78 an hour
- Monday to Friday
- Microsoft Excel
- No experience needed
- Annual leave
- Employee discount
2d
Material Scheduler
WHS Plastics —Bridgnorth
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
Quick apply
Production Planner
Trueline Products Ltd —Kidderminster
- £32,000 - £38,000 a year
- Full-time
- Microsoft Excel
- CAD
- Engineering
Quick apply
Multi Skilled Tradesperson x 3
BDHT / Bromsgrove District Housing Trust —Bromsgrove
- £37,960.52 a year
- Full-time
- Carpentry
- Plumbing
- Automotive diagnostics
- Free parking
- Annual leave
10d
Lead Engineer
Mitie —Walsall Wood
- Full-time
- Customer service
- Communication skills
Fire & Security Lead Engineer
Mitie —Dudley
- Full-time
- Mentoring
- Organisational skills
- Communication skills
AI Data Engineer
Capgemini —Birmingham
- Hybrid work
- SQL
- AWS
- AI

More jobs to discover

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Service Scheduler
Spillard Safety Systems Ltd —Wolverhampton
Liaise with customers, fleet operators, transport managers, and drivers to arrange appointments and provide updates. No two days are the same.
Up to £28,000 a year
Quick apply
7d
Business Coordinator - Project Planner/ Scheduler (Social Housing Construction)
Gratton Construction Limited —Derby
You will interact with staff, management, directors, customers, clients, subcontractors, and suppliers while providing essential operational and administrative…
£27,000 - £32,000 a year
Quick apply
14d

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Service Scheduler

Spillard Safety Systems Ltd -
Wolverhampton

Quick apply

Job details

Permanent | Full-time
Up to £28,000 a year
7 days ago

Benefits

Free parking
On-site parking

Qualifications

Microsoft Word
Sage
Driving Licence
Microsoft Excel
Microsoft Outlook
Customer service
Supply chain
Logistics
3PL
Microsoft Office
Administrative experience
Analysis skills
Transportation management systems
Organisational skills
Phone etiquette
Communication skills

Full job description

Join a growing service team and play a key role in keeping commercial vehicles operational across the UK.

We are looking for a highly organised and proactive Service Scheduler to join our Service Department. This is an excellent opportunity for someone who enjoys planning, problem-solving, and coordinating multiple activities in a fast-paced environment.

You will be responsible for scheduling field service engineers, managing customer service requests, and ensuring service visits are completed efficiently and within agreed service levels. Working closely with customers, engineers, technical teams, and management, you'll help deliver a high standard of service while keeping operations running smoothly.

The Role

This role is focused on coordinating engineer workloads, managing service call-outs, and ensuring customer requirements are met in a timely and professional manner.

No two days are the same. You'll be balancing engineer availability, customer priorities, emergency breakdowns, and changing schedules while maintaining excellent communication with all parties involved.

If you enjoy organisation, planning, and being at the centre of a busy operation, this role offers the opportunity to make a real impact within a growing and well-established business.

What You’ll Be Doing

Scheduling & Coordination

· Schedule and dispatch field service engineers to customer sites across the UK

· Plan engineer workloads efficiently, taking into account location, skillset, availability, and customer requirements

· Coordinate service appointments, breakdowns, repairs, and maintenance visits

· Monitor engineer progress throughout the day and adjust schedules where required

Customer Service & Communication

· Liaise with customers, fleet operators, transport managers, and drivers to arrange appointments and provide updates

· Respond to service requests and prioritise urgent issues appropriately

· Manage customer expectations and ensure a professional service experience

· Communicate any delays, schedule changes, or service concerns promptly

Administration & Service Management

· Create and manage service jobs using internal systems including BigChange and Sage 50

· Maintain accurate records of service visits, engineer attendance, customer communications, and parts requirements

· Ensure service level agreements (SLAs) are achieved where possible

· Escalate ongoing issues or service concerns when necessary

Team Collaboration

· Work closely with engineers, technical teams, warehouse staff, and management

· Support continuous improvements to scheduling processes and service delivery

· Help ensure jobs are completed successfully and efficiently

What Success Looks Like

· Engineers are scheduled efficiently with minimal downtime

· Customer appointments are completed within agreed service levels

· Customers receive clear and timely communication

· Service jobs are accurately managed and updated

· Scheduling conflicts and operational issues are resolved quickly

· You contribute to a smooth and efficient service operation

Why Spillard

· A family business with a friendly and supportive team environment

· A well-established company with over 30 years of industry experience

· The opportunity to work within a safety-critical technology sector

· A varied role where no two days are the same

· Opportunities to develop new skills and grow within the business

· An environment that welcomes ideas, initiative, and continuous improvement

About You

You will be organised, adaptable, and confident managing multiple priorities in a busy environment.

You enjoy solving problems, communicating with different people, and keeping operations running efficiently. You'll be comfortable making decisions, managing changing priorities, and working closely with both customers and engineers.

Essential:

· Previous experience in a scheduling, planning, dispatch, service coordination, or administrative role

· Strong working knowledge of Microsoft Office applications, particularly Excel, Outlook, and Word

· Excellent communication and organisational skills

· Ability to manage multiple tasks and priorities simultaneously

· Strong attention to detail

· Right to work in the United Kingdom

Desirable:

· Experience within service, fleet, transport, logistics, commercial vehicle, or engineering environments

· Experience using BigChange, Sage, or similar service management systems

· Understanding of field service operations or engineer scheduling

About Spillard Safety Systems

Spillard Safety Systems is a leading provider of advanced safety and video telematics technology for the construction, plant, and commercial vehicle sectors. Our 34-year history has taken us through many waves of industry innovation, some of which we have led by bringing pioneering solutions to the market.

With a reputation for reliability, technical excellence, and deployment capability, we work with major contractors, plant operators, industrial partners, OEMs, and many household-name brands. Our aim is to improve safety and reduce risk across high-hazard environments, while continuing to expand into advanced telematics and machine and vehicle data aggregation.

Job details

Hours:

Full-time, Monday to Friday, 08:00-17:00

Location:

Four Ashes, Wolverhampton WV10 7ED

Pay: Up to £28,000.00 per year

Benefits:

Free parking
On-site parking

Experience:

Customer service: 1 year (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

customer support scheduler jobs in wolverhampton, eng

Service Scheduler

Customer Support Scheduler

Scheduler

Business Support Supervisor (R&M)

Senior Scheduler

Reinstatement Scheduler

Scheduler

Transport Admin Clerk

Material Scheduler

Production Planner

Multi Skilled Tradesperson x 3

Lead Engineer

Fire & Security Lead Engineer

AI Data Engineer

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