Line support analyst Work, Jobs in Woodley, Brk (with Salaries)

1st Line Support Analyst
FluidOne —Camberley
- £25,000 - £30,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Customer service
- Employee assistance programme
Quick apply
14d
2nd Line Support Analyst
FluidOne —Camberley
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
1st Line support Analyst
Apcoa —Uxbridge
- Up to £26,000 a year
- 8 hour shift
- Windows
- Computer networking
- SharePoint
- Employee discount
Quick apply
VodafoneThree - SOC Analyst
Vodafone —Farnborough
- Full-time
- IT
- In-person
- Employee discount
9d
Safeguarding Data Analyst & Administrator
Safeguarding —Crowthorne
- Part-time
- Data analysis skills
- IT
- School
13d
EPR Business Change Analyst
Buckinghamshire Healthcare NHS Trust —Aylesbury
- £39,959 - £48,117 a year
- Full-time
- Annual leave
8d
Application Support Analyst
Elevate Technology Group —Gerrards Cross
- £35,000 - £40,000 a year
- Windows
- SQL
- Communication skills
Data & Reporting Analyst
Powerforce —Winnersh
- £25,000 - £28,000 a year
- Full-time
- Microsoft Excel
- Master's degree
- Leadership
- Annual leave
- Employee discount
VodafoneThree - Finance Analyst
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Analysis skills
- IT
- Employee discount
Quick apply
15h
VodafoneThree - Service Desk Analyst
Vodafone —Farnborough
- 12 hour shift
- Customer service
- Analysis skills
- Communication skills
- Employee discount
8d
Customer Success Analyst
HM Revenue and Customs —Reading
- £37,682 - £46,077 a year
- Part-time
- Hybrid work
- English
- Analysis skills
- Presentation skills
- Work from home
- Flexible schedule
7d
VodafoneThree Business Process Analyst – Governance & Change
VodafoneThree —Newbury
- Full-time
- Hybrid work
- IT
Quick apply
9d
Senior Analyst
Abbott Laboratories —Abingdon
- Full-time
- Laboratory experience
Transactional Finance Analyst
Ensign-Bickford Industries, Inc. —Bracknell
- Full-time
- Microsoft Excel
- Analysis skills
- Accounting
Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off
Codestone —Basingstoke
- Weekend availability
- Hybrid work
- Management
- Customer service
- Windows
Service Desk Analyst
ITQ Metis —Thatcham
- From £28,000 a year
- Full-time
- Software troubleshooting
- Customer service
- English
- Free parking
- Sick pay
Quick apply
VodafoneThree - Senior Business Analyst
Vodafone —Newbury
- Full-time
- Hybrid work
- Bachelor's degree
- Agile
- Communication skills
- Employee discount
2d
Data Analyst Apprenticeship
K10 Apprenticeships —Reading
- £13.15 an hour
- 8 hour shift
- Data analysis skills
- SQL
- Communication skills
Quick apply
Planning and Strategy Data Analyst
University of Reading —Reading
- £36,636 - £46,049 a year
- Full-time
- Hybrid work
- SQL
- University
- No degree
10d
Service Desk Analyst
PA Housing —Walton-on-Thames
- £34,140 - £35,590 a year
- Call to connect
- Hybrid work
- Azure
- Microsoft Office
- Annual leave
- Employee discount
8h

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1st Line Support Analyst

FluidOne -
Camberley

Quick apply

Job details

Permanent | Full-time
£25,000 - £30,000 a year
14 days ago

Benefits

Company pension
Employee assistance programme

Qualifications

Jira
TCP
Azure
Operating systems
Microsoft Outlook
Incident management
Customer service
Windows
Numeracy
DHCP
Computer networking
DNS
Mac OS
ServiceNow
TCP/IP
Communication skills
Active Directory
Intune

Full job description

Company Overview:

Established in 2006, FluidOne is an award-winning provider of Connected Cloud solutions with a £109m turnover at March 2024 and one of the consistently highest Net Promoter Scores (NPS) in the industry, securing 87 for January 2024. Underlying its services is FluidOne’s national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 500 staff and was ranked as a 2 star accredited outstanding company to work for in the Best Companies to work for awards 2023.

FluidOne supports the needs of 2,500 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. FluidOne consults with their customers to design solutions that complement their in-house IT structures, taking complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are.

Enterprise IT focuses on delivering comprehensive technology solutions tailored to the complex needs of large-scale organisations. In this realm, managed services play a pivotal role by providing enterprise customers with end-to-end IT support, including network and connectivity management, cloud and hosting solutions, cybersecurity, unified communications, and continuous IT support. These services ensure robust infrastructure management, proactive monitoring, and quick resolution of issues, thereby enhancing operational efficiency and minimising downtime. Managed services for enterprises also encompass strategic IT consulting, seamless systems integration, and compliance management, ensuring that the organisation's IT landscape is secure, scalable, and aligned with business objectives. By leveraging managed services, enterprises can optimise their IT investments, drive innovation, and maintain a competitive edge in the market.

Role Overview:

You’ll provide a first point of contact support service to our clients ensuring that their IT infrastructure and systems remain operational; this involves you proactively identifying, investigating, and resolving technical incidents and problems, and restoring service to clients by managing incidents through to resolution. Reporting to the Helpdesk Team Leader, this role is a combination of ongoing proactive monitoring and maintenance as well as business-as-usual support.

Responsibilities:

Incident Logging and Categorisation: Accurately log and categorise incidents in the service management tool, ensuring all necessary details are recorded.
Initial Diagnosis and Triage: Perform initial diagnosis of incidents to determine their root cause and escalate complex issues to appropriate 2nd or 3rd line support teams if necessary.
Customer Communication: Maintain clear, professional, and timely communication with customers, keeping them informed of the status and progress of their incidents and requests.
Service Request Fulfilment: Process and fulfil standard service requests such as password resets, software installations, and access management.
Knowledge Base Utilisation: Utilise the knowledge base to resolve common issues and update it with new solutions and troubleshooting steps for future reference.
Prioritisation of Incidents: Prioritise incidents based on their impact and urgency to ensure critical issues are addressed promptly.
Adherence to SLAs: Ensure that all support activities comply with established Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
Customer Satisfaction: Strive to provide a high level of customer satisfaction through efficient and effective resolution of issues and by delivering exceptional service.
Escalation Management: Escalate incidents and service requests to higher-level support or management when required, ensuring a seamless handover with all relevant information.
Monitoring and Reporting: Monitor system alerts and performance metrics to proactively identify potential issues and generate regular reports on support activities and performance.
Process Improvement: Participate in continuous improvement initiatives by identifying areas for process improvement and suggesting enhancements to existing procedures.
Incident Documentation: Document all troubleshooting steps, resolutions, and workarounds accurately within the service management tool for future reference and analysis.
Security Compliance: Ensure that all support activities comply with organisational security policies and procedures, including data protection and access controls.
Collaboration with Teams: Work collaboratively with other support teams, including 2nd and 3rd line support, to resolve complex issues and ensure seamless service delivery to customers.

Requirements:

Basic knowledge of Microsoft Azure, Intune and Defender
Proficiency in troubleshooting and providing support for hardware, software, and network issues.
Knowledge of Windows and/or macOS operating systems.
Familiarity with Active Directory and user management tasks.
Experience with ticketing systems (e.g., ServiceNow, JIRA) for incident management.
Understanding of basic networking concepts (TCP/IP, DNS, DHCP).
Ability to diagnose and resolve issues related to email (Outlook, Exchange) and other productivity tools.
Previous experience of working in a similar environment
Excellent written and oral communication
Good numeracy skills
Open to change and willingness to learn
Ability to work in a high-pressure environment
Excellent customer service skills

Benefits after probationary period:

Subsidised Health and subsidised dental care
Employee Assistance programme (EAP)
Life assurance (3 x salary)
Discount Platform
FluidOne breakfast and refreshments on working days
Pension contribution- 5% company contribution
Generous Holiday Entitlement
One day off for Birthday
Half price internet connectivity
Ride2Work scheme
Department incentives
Volunteer day scheme

Job Types: Full-time, Permanent

Pay: £25,000.00-£30,000.00 per year

Benefits:

Company pension

Work Location: In person

Quick apply

Refine Your Search

line support analyst jobs in woodley, brk

1st Line Support Analyst

2nd Line Support Analyst

1st Line support Analyst

VodafoneThree - SOC Analyst

Safeguarding Data Analyst & Administrator

EPR Business Change Analyst

Application Support Analyst

Data & Reporting Analyst

VodafoneThree - Finance Analyst

VodafoneThree - Service Desk Analyst

Customer Success Analyst

VodafoneThree Business Process Analyst – Governance & Change

Senior Analyst

Transactional Finance Analyst

Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off

Service Desk Analyst

VodafoneThree - Senior Business Analyst

Data Analyst Apprenticeship

Planning and Strategy Data Analyst

Service Desk Analyst

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