Customer service advisor Work, Jobs in Worcester (with Salaries)

Customer Service Assistant
Royal Life Saving Society UK —Worcester
- £23,132.20 a year
- Part-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Annual leave
Quick apply
8d
Customer Service Agent
Northgate Vehicle Hire —Kidderminster
- £28,734 a year
- Monday to Friday
- Customer service
- Employee discount
Quick apply
Customer Service Advisor (Full Time)
OLPRO —Worcester
- £24,785 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Employee discount
Quick apply
1d
One Stop - Customer Service Assistant
One Stop —Worcester
- £11.74 an hour
- Full-time
8d
Customer Service Advisor (Part-time)
Lucart Hygiene Limited —Worcester
- £13.28 an hour
- Part-time
- CRM software
- Customer service
- ERP systems
- Free parking
- Store discount
Quick apply
11h
Customer Support & Operations Administrator
Keynetics Ltd —Malvern
- £25,000 a year
- Monday to Friday
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
Customer Service Advisor
TELUS Agriculture & Consumer Goods —Ross-on-Wye
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Travel
Quick apply
Customer Services Assistant
Chelmsford Star Co-operative Society —Birmingham
- £12.75 an hour
3h
Customer Service Assistant - Part time including weekends
Tenpin —Worcester
- £8.00 - £12.71 an hour
- Part-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
14d
Customer Service Advisor
SunbeltRentals —Halesowen
- Sales
- Customer service
- Computer literacy
Quick apply
2h
Customer Support Representative
Avensys UK Ltd —Kidderminster
- £27,000 a year
- Full-time
- Customer service
- Computer literacy
- Communication skills
- Annual leave
- Sick pay
7h
Customer Success Associate
Indra Renewable Technologies —Malvern
- £26,227.50 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
2d
Customer Service Specialist
Cummins Inc. —Redditch
- Bachelor's degree
- Communication skills
- Relocation assistance
14d
Membership Co-ordinator
Barnwood Trust —Cheltenham
- £34,289 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
13d
Member Support Advisor
NASUWT —Birmingham
- £28,706 - £41,864 a year
- Part-time
- Hybrid work
- School
16h
Customer Services Advisor
Halfords —Kidderminster
- £11.05 - £12.91 an hour
- Part-time
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Customer Service Representative
Alexander Mann Solutions (AMS) —Birmingham
- Full-time
- Customer service
- Communication skills
Customer Service Advisor and Transport Administrator
Divert Ltd —Sandwell
- £25,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
2d
Membership Support Advisor - 6 MONTH FTC
RICS —Birmingham
- Hybrid work
- Customer service
- IT
- Communication skills
- Annual leave
2d
Customer Service Advisor
Student Castle Property Management Services Ltd —Birmingham
- £26,436.80 a year
- Full-time
- Salesforce
- Analysis skills
- Mentoring
Quick apply
9h

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Customer Service Assistant

Royal Life Saving Society UK
Worcester

Quick apply

Job details

Permanent | Part-time
£23,132.20 a year
8 days ago

Benefits

Free parking
Annual leave
Company events
Employee assistance programme
Private medical insurance
Sick pay
On-site parking

Qualifications

Customer service
Microsoft Office
IT

Full job description

Customer Service Assistant

As part of the RLSS UK Customer Service Team, you will be a key point of contact for any support that is required by internal customers in relation to RLSS UK qualifications, awards, membership, and services. In addition, you’ll provide excellent customer service to new/external customers in relation to general enquiries about any activity.

CONTRACT: Permanent, Part Time (28 hours per week)

*Working pattern to be discussed and agreed

ORGANISATION: Royal Life Saving Society UK (RLSS UK)

DEPARTMENT: Commercial

REPORTS TO: Customer Service Manager

LOCATION: RLSS UK HQ, Red Hill House, 227 London Road, Worcester, WR5 2JG

SALARY: £23,132.20 (Grade H) *Pro-rata for Part Time Hours

HOW TO APPLY
Application: Submit a short cover letter/video outlining your suitability for the post and return it along with your CV

Closing Date: 5pm, Wednesday 10th June 2026 (Please be aware, the job advert may close early depending on the number of applications received)

Interviews: Monday 22nd and Tuesday 23rd June 2026, to take place at our Worcester HQ (subject to change)

KEY TASKS AND RESPONSIBILITIES
Customer Service

To respond to incoming telephone enquiries regarding RLSS UK qualifications, awards, membership, services and personal enquiries regarding information stored on the main database.
Support customers enquiring via RLSS UK general email account, by responding to e-mails accurately.
Ensure all communication with customers is professional and in a timely manner, this includes over phone, email and in person.
Provide technical support to internal and external customers with the use of RLSS UK online Course Management System (tahdah).
Support customers with use of their RLSS UK Account, including access, certification, online learning, resources etc.
Assist customers with updating records where required.
To liaise with the Customer Service Manager regarding all issues affecting the efficiency of customer service.
Record and track service as required by Customer Service Manager.
Record and sort all incoming RLSS UK mail, via couriers and Royal Mail.
Positively work to ensure any complaints are addressed promptly and proactively in accordance RLSS UK policy, whilst maintaining a customer focused approach, and liaising with other departments where necessary.
Provide administrative support in relation to RLSS UK awards and qualifications, such as Pool Plant.
Process First Aid Trainer Assessor (TA) applications.
Process National Lifesaving Instructor/Tutor applications
Monitor and update the registers for GoodSAM, including Rescue Equipment and First Aid Trainers.

Approved Training Centres/Providers (ATC/P) Account Management

Carry out monthly calls to assigned ATC/P co-ordinators to maintain relationships, act as a liaison between ATC/Ps and the RLSS UK, and resolve/address any issues and ideas that arise.

General

To demonstrate and uphold the Society’s values and behavioural standards at all times.
Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up to date documentation as part of RLSS UK’s compliance programme.
Proactively participate in the Society’s equality, diversity, and inclusion (EDI) initiatives and training, and to promote a culture of respect and inclusion for all staff and customers.

This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in the light of the changing needs of the organisation.

PERSON SPECIFICATION

It would be advantageous if the candidate is able to demonstrate:

Previous experience and competence using IT Systems, including Microsoft Suite and CRM systems.
Confidence when communicating using a variety of channels (telephone, email, chat function etc).
A positive and proactive ‘can do’ attitude.
The ability to prioritise.
Ability to work as part of a team.

It would be desirable if the candidate has:

Previous experience in a Customer Service role.
Knowledge and understanding of the Royal Life Saving Society UK.

WHAT RLSS UK CAN OFFER YOU

RLSS UK is a national Charity based in Worcester, and we offer great staff benefits including -

Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday
Private Medical Scheme*
Enhanced Society Sick Pay*
Eye Care*
Employee Assistance Programme via Health Assured
Life Assurance Scheme
Howdens Sports Benefits
Free RLSS UK Membership
Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine
Free on-site parking when working from HQ
Company Events and more!

*Subject to eligibility criteria

Should you wish to discuss the role, any reasonable adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help.

RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.

Pay: £23,132.20 per year

Benefits:

Company events
Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

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