Head of operations Work, Jobs in Yate, Gls (with Salaries)

Client Excellence Lead
Griffiths Marshall Business Advisory —Gloucester
- £35,000 - £40,000 a year
- Full-time
- Analysis skills
- Organisational skills
- In-person
- Free parking
- Store discount
Quick apply
Supplier Assurance Manager
Somerset Bridge Group —Bristol
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Referral programme
Quick apply
Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
9d
Head of Operations
Bristol Avon Rivers Trust (BART) —Bristol
- £50,000 a year
- Hybrid work
- CRM software
- Management
- Microsoft Office
- Annual leave
Development Chef
Home Hospitality —Bristol
- £80,000 a year
- Full-time
Quick apply
3d
Business Change Manager
Rotork —Bath
- Full-time
- Hybrid work
Quick apply
Band 8b Head of Estate Operations - Bath
Avon and Wiltshire Mental Health Partnership NHS Trust —Bath
- £66,582 - £77,368 a year
- Full-time
- Leadership
4d
Sales Executive (Progression To International Events Director)
Business Show Media ltd —Bristol
- £26,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Salesforce
- In-person
Quick apply
10d
Project Manager
WHScott & Son —Wickwar
- £50,000 a year
- Full-time
- PMP
- Project management
- Communication skills
Quick apply
12d
General Manager
Inn The Sticks —Chippenham
- £40,000 - £47,500 a year
- Full-time
- Hospitality
- Bar
- Sales
- Employee discount
Quick apply
11d
Landscaping Assistant
Elementa Design Ltd —Cirencester
- From £30,000 a year
- Full-time
- Power tools
- Construction
- In-person
Quick apply
9d
Head of Visitor Experience
Bath Abbey —Bath
- £33,300 a year
- Part-time
- Hybrid work
- CRM software
- Hospitality
- Management
Quick apply
2d
Purchasing Manager
Ingenia Ltd —Bristol
- Full-time
- Data analysis skills
- Agile
- In-person
- Free parking
Quick apply
Accounts Manager
LUV Infinity Group —Bristol
- Up to £35,000 a year
- Full-time
- Hospitality
- Microsoft Excel
- QuickBooks
- Free parking
- Employee discount
Quick apply
7d
Technical Lead
iFacility —Shepton Mallet
- £35,000 - £38,000 a year
- Full-time
- Computer networking
- In-person
- Free parking
- Gym membership
Quick apply
9d
Business Analyst - Nuclear
Vulcain Engineering Group —Bristol
- IT
Scheme Manager
Reynolds Porter Chamberlain —Bristol
- Full-time
- Hybrid work
- Management
HR Business Partner
The Agincare Group —Bristol
- £39,000 - £42,000 a year
- Nursing home
- Travel
- Human resources
- Referral programme
Quick apply
12d
Recreational Assistant/Lifeguard
Wishford Education —Tetbury
- Hospitality
- Management
- First Aid Certification
- Employee assistance programme
Quick apply
9d
IT Business Analyst – PMO10089
Altrad —Bristol
- IT
Quick apply
12d

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Client Excellence Lead

Griffiths Marshall Business Advisory
Gloucester

Quick apply

Job details

Full-time
£35,000 - £40,000 a year

Benefits

Free parking
Casual dress
Store discount
Employee discount

Qualifications

Analysis skills
Organisational skills
Payroll
Bookkeeping
Leadership
Communication skills
Time management

Full job description

As Client Excellence Lead you will play a critical role in shaping and executing the companies Client Excellence Strategy to make the client journey seamless and exceed client expectations.

Working closely with Head of Operations and Business Advisory, you will be responsible for the success of our operational delivery and client experience leading the Pod Support, Bookkeeping and Payroll teams to success. You will play a pivotal role in ensuring that we continue to adapt with new processes and systems; delivering training, having oversight of operational delivery and resolving any issues of how we operate, seeking out opportunities to simplify processes and production of management information.

Key Responsibilities and Accountabilities:

Client Journey Management: Oversee the entire client journey, identifying opportunities for improvement and ensuring consistency across all touchpoints.
Cross Department Collaboration: Work closely with other departments to ensure that all aspects of the client journey are aligned.
Team Leadership: Lead and mentor Pod Support, Bookkeeping and Payroll teams to ensure all members are aligned with the company’s Client Excellence goals and are equipped to deliver excellent and efficient service.
Work with Pod Leads to ensure smooth running of Pods.
Act as central point of contact for outsourced partners.
Oversight of operational delivery and addressing of issues identified. Work with individuals to ensure they are following procedures.
Rolling out and training processes, creating engaging content through different channels.
Play a proactive role in new systems and technology, overcoming challenges proactively and positively.
Working with the leadership team to understand strategic deliverables, supporting the success of adoption of new processes and systems.
Create and produce regular management information (MI) that will allow the Directors and team to make decisions based on facts.
Any other duties that are required by your line manager

Experience and skills

· Ability to work in a fast-paced environment with multiple initiatives with a can-do attitude;

· Possess strong interpersonal client service and communications skills (written and oral) are required, for both internal and client-facing matters;

· Strong personal drive for ensuring client success with a proactive focus;

· Must be capable of dealing confidently and professionally at the executive level with Clients;

· Strong background in a dynamic, problem solving, client service environment;

· Flexibility, integrity and creative analytical problem-solving skills;

· Ability to maturely lead and direct through challenges and escalated situations.

Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Excellent organisational skills
Multitasking and time-management skills, with the ability to prioritise tasks

Pay: £35,000.00-£40,000.00 per year

Benefits:

Casual dress
Employee discount
Free parking
Store discount

Work Location: In person

Quick apply

Refine Your Search

head of operations jobs in yate, gls

Client Excellence Lead

Supplier Assurance Manager

Customer Experience Manager

Head of Operations

Development Chef

Business Change Manager

Band 8b Head of Estate Operations - Bath

Sales Executive (Progression To International Events Director)

Project Manager

General Manager

Landscaping Assistant

Head of Visitor Experience

Purchasing Manager

Accounts Manager

Technical Lead

Business Analyst - Nuclear

Scheme Manager

HR Business Partner

Recreational Assistant/Lifeguard

IT Business Analyst – PMO10089

I want to receive the latest job alerts for head of operations in yate, gls

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