Contract coordinator Work, Jobs in Ynysybwl, Rct (with Salaries)

Customer Service and Office Manager
Bridge Coffee Roasters —Hengoed
- £34,000 - £37,000 a year
- Full-time
- Management
- Customer service
- ERP systems
- Free parking
Quick apply
1h
Commercial Training Coordinator - Part Time
The Skills Centre —Cardiff
- £26,000 - £30,000 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
5d
Climate Adaptation Coordinator
Transport for Wales —Pontypridd
- £27,500 a year
- Administrative experience
- Classroom experience
- Communication skills
- Employee discount
7d
Freight Forwarding Coordinator
CEVALogistics —Pontypridd
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee discount
Contract Coordinator
Otis —Cardiff
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Care & Planning Coordinator – Maternity Cover FTC
Magnera Corporation —Aberdare
- Monday to Friday
- Customer service
- ERP systems
- Organisational skills
Senior Business Development Executive
Sebring Group Ltd —Ebbw Vale
- £50,000 - £150,000 a year
- Full-time
- Sales
- Business development
- Presentation skills
- Free parking
Quick apply
4d
Community & Partner's Coordinator
Cardiff Met Students' Union —Cardiff
- £24,070 - £27,914 a year
- Full-time
- Hybrid work
- No degree
- In-person
- Communication skills
- Annual leave
- Work from home
Quick apply
Social Care Discharge Coordinator
Bridgend County Borough Council —Bridgend
- £31,537 - £32,597 a year
- Full-time
Lettings Tenancy Signings & Accounts Coordinator
CPS Homes —Cardiff
- £30,000 - £33,000 a year
- Full-time
- Customer service
- Administrative experience
- In-person
Quick apply
Distribution Co-ordinator
Breedon Group plc —Treforest
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Team Scheduler - Big 4 Consultancy Opportunity
Alexander Mann Solutions (AMS) —Cardiff
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Annual leave
Accounts Payable Coordinator
TSC Subsea —Swansea
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Business Development Executive
Veolia ES (UK) Limited —Cardiff
- Up to £32,000 a year
- Full-time
- Sales
- IT
- Communication skills
- Employee discount
Quick apply
Assistant Facilities Manager
CBRE —Cardiff
- Full-time
- Microsoft Office
- Administrative experience
- Contracts
4d
Character Party Performer
Fit For Your Princess —Newport
- £30 - £50 an hour
- Temporary
- Childcare
- Public speaking
- Working with children
- Flexitime
- Employee discount
Quick apply
6d
Marketing Communications Specialist (f/m/d) | 9 -12 month fixed term contract
Ecolab Inc. —Llantrisant
- Full-time
- Marketing
- Bachelor's degree
- Product management
General Manager
Kier Group —Cardiff
- Full-time
- Leadership
- Communication skills
- Flexible schedule
Manager
Delight care and Support Services —Cardiff
- £35,500 - £38,800 a year
- Full-time
- Driving
- Organisational skills
- In-person
Quick apply
Site Agent - Energy
Knights Brown —Cardiff
- Civil engineering
- Engineering
- Travel

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Customer Service and Office Manager

Bridge Coffee Roasters -
Hengoed

Quick apply

Job details

Full-time
£34,000 - £37,000 a year
1 hour ago

Benefits

Free parking
On-site parking

Qualifications

Contract management
Management
Customer service
ERP systems
Catering
Continuous improvement
Organisational skills
AI
Leadership
Communication skills

Full job description

Customer Service & Office Manager

Location: Ystrad Mynach (Head Office)
Salary: £34,000 - £37,000 per annum

About Bridge Coffee Roasters

At Bridge Coffee Roasters, we're passionate about delivering exceptional coffee experiences backed by outstanding customer service. We're looking for a proactive and experienced Customer Service & Office Manager to lead our customer service team, oversee the smooth running of our head office, and play a key role in driving operational excellence.

If you're an experienced people manager who enjoys improving processes, delivering outstanding customer experiences, and making a real impact, we'd love to hear from you.

The Role

As our Customer Service & Office Manager, you'll lead our Customer Service Advisors and Field Service Coordinator while ensuring our customers receive a consistently excellent service.

You'll take ownership of customer satisfaction, service performance, office operations, and the commercial success of our Preventative Maintenance (PM) and Pressure Systems Safety Regulations Inspection (PSSR) programmes. You'll also champion continuous improvement, using technology and AI to enhance service delivery wherever possible.

Key Responsibilities

Lead, coach and develop the Customer Service team.
Manage the day-to-day operation of our customer service function and head office.
Take ownership of customer satisfaction (NPS & CSAT) and resolve complex customer escalations.
Ensure Service Level Agreements (SLAs) are consistently achieved.
Oversee the Field Service Coordinator, ensuring efficient scheduling of engineers and service activities.
Deliver revenue targets for Preventative Maintenance (PM) and Pressure Systems Safety Regluation Inspections (PSSR) programmes.
Monitor performance metrics and produce regular management reports.
Identify and implement process improvements to increase efficiency and service quality.
Support the introduction of AI and digital tools to improve customer service.
Manage office facilities, suppliers, onboarding activities and day-to-day administration.
Work closely with the senior leadership team to improve service delivery and business performance.

What We're Looking ForEssential

Proven experience managing a customer service or operations team.
Strong leadership and people management skills.
Experience handling customer escalations and delivering excellent customer service.
Commercial awareness with experience working towards performance or revenue targets.
Experience using CRM and ERP systems.
Excellent organisational and communication skills.
A proactive approach to problem-solving and continuous improvement.

Desirable

Experience within a field service or technical service environment.
Knowledge of preventative maintenance or service contract management.
Experience using AI or digital tools to improve operational efficiency.
Experience within the coffee, catering equipment or foodservice industry.

What You'll Bring

You'll be a confident leader who enjoys developing people, improving processes and delivering exceptional customer experiences. You'll thrive in a fast-paced environment, be highly organised, and enjoy working collaboratively across multiple teams.

Why Join Bridge Coffee Roasters?

At Bridge Coffee Roasters, we believe great service comes from great people and great systems. We work with calm confidence, continually improving the way we support our customers and each other.

This is an exciting opportunity to join a growing business where you'll have the autonomy to make improvements, lead a fantastic team and play a key role in shaping the future of our customer service operation.

Salary: £34,000 - £37,000 per year

Location: Ystrad Mynach (Head Office)

If you're ready to take the next step in your management career, we'd love to hear from you.

Pay: £34,000.00-£37,000.00 per year

Benefits:

Free parking
On-site parking

Experience:

Customer Service Management: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

contract coordinator jobs in ynysybwl, rct

Customer Service and Office Manager

Commercial Training Coordinator - Part Time

Climate Adaptation Coordinator

Freight Forwarding Coordinator

Contract Coordinator

Customer Care & Planning Coordinator – Maternity Cover FTC

Senior Business Development Executive

Community & Partner's Coordinator

Social Care Discharge Coordinator

Lettings Tenancy Signings & Accounts Coordinator

Distribution Co-ordinator

Team Scheduler - Big 4 Consultancy Opportunity

Accounts Payable Coordinator

Business Development Executive

Assistant Facilities Manager

Character Party Performer

Marketing Communications Specialist (f/m/d) | 9 -12 month fixed term contract

General Manager

Manager

Site Agent - Energy

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