Complaints specialist Work, Jobs in York, Nyk (with Salaries)

Complaints Specialist
Yorkshire Dental Suite —Leeds
- Up to £32,000 a year
- Full-time
- Microsoft Word
- Customer service
- Organisational skills
Quick apply
2d
Large and Complex Loss Handler
Leeds City Council —Leeds
- £46,142 - £500,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
9d
Market Operations Quality Specialist
Nestlé —York
- £30,000 a year
- Full-time
- Communication skills
6d
Contract Assurance Specialist - HMP Millsike
Ministry of Justice —York
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- PMP
- Presentation skills
- Annual leave
4d
Finance Administration Specialist
Flint Bishop —Leeds
- Full-time
- Organisational skills
- Communication skills
- Employee discount
Quick apply
Senior Policy Advisor - Foreign National Offender, Prison Policy Directorate
Ministry of Justice —Leeds
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Travel
- Annual leave
- Employee discount
Customer Specialist
Flint Bishop —Leeds
- Full-time
- Communication skills
- Time management
- Employee discount
Quick apply
Policy Lead (Up to 2 roles) Magistrate Uplift Programme
Ministry of Justice —Leeds
- £50,001 - £60,001 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- In-person
- Annual leave
- Employee discount
5d
Justice ID Policy Lead
Ministry of Justice —Leeds
- £50,001 - £60,001 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
10d
Service Delivery Manager
Leeds City Council —Leeds
- £41,700 - £66,318 a year
- Full-time
- Rehabilitation centre
- Leadership
1d
Customer Service Representative
Lantern Debt Recovery Services Limited —Leeds
- £26,227 a year
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Work from home
Quick apply
1d
Future Supplier Partnerships TUPE and HR Lead
Cabinet Office —Micklegate
- £57,204 - £63,953 a year
- Part-time
- Presentation skills
- Human resources
- Organisational skills
- Annual leave
11d
Reducing Reoffending Senior Policy Advisor (up to 2 posts available)
Ministry of Justice —Leeds
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- IT
- Annual leave
- Employee discount
5d
Social Worker
Leeds City Council —Leeds
- £38,220 - £40,777 a year
- Weekend availability
- English
- Microsoft Office
- Supervising experience
- Annual leave
Operational Support Officer
HM Courts & Tribunal Service —Leeds
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
13d
Aftersales Coordinator
Express Bi Folding Doors —Leeds
- £25,000 - £26,000 a year
- 8 hour shift
- Sales
- English
- Microsoft Office
Quick apply
2d
Executive Assistant to Deputy Director of the Judicial College and Deputy Director of Strategy and Change
Ministry of Justice —Leeds
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Management
- Microsoft Office
- Annual leave
- Employee discount
11d
Senior Liaison & Enforcement Officer
Leeds City Council —Leeds
- £34,434 - £36,363 a year
- Full-time
- Microsoft Office
- Annual leave
Head of Office, Judicial Appointments and Conduct Ombudsman
Ministry of Justice —Leeds
- £50,001 - £60,001 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Travel
- Annual leave
- Employee discount
Business Information Librarian
Leeds City Council —Leeds
- £32,061 - £33,699 a year
- Weekend availability
- Supervising experience
- Organisational skills
- Communication skills
- Annual leave

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Complaints Specialist

Yorkshire Dental Suite -
Leeds

Quick apply

Job details

Full-time
Up to £32,000 a year
2 days ago

Qualifications

Microsoft Word
Customer service
Complaint handling
Organisational skills
HubSpot
Communication skills

Full job description

Complaints Specialist

Department: Operations Reports

To: Complaints Team Leader

Location: LS11 8JT

About the Role

We are looking for a proactive and empathetic Complaints Handler to join our Operations team. In this role, you will be responsible for managing patient complaints from initial escalation through to resolution, ensuring every case is handled fairly, professionally, and in line with regulatory requirements.

As a key member of the Complaints team, you will handle complaints in line with our complaints policy, investigate concerns, correctly categorise and identify root causes, and work collaboratively with internal teams and Clinical Partners to achieve positive outcomes for both patients and the business. Your ability to communicate effectively, build trust, and resolve complex situations will play an important role in maintaining patient confidence and protecting the YDS Group brands.

Key Responsibilities

Manage patient complaints received via phone, email, and CRM systems, taking ownership of cases through to conclusion.
Take full accountability for managing your own complaint workload, effectively prioritising cases, maintaining progress across multiple investigations, and ensuring timely, high-quality resolutions in line with business and regulatory standards.
Conduct thorough and impartial investigations by gathering information from patients, internal stakeholders, and Clinical Partners.
Deliver clear, fair, and timely complaint outcomes that align with company policy and regulatory requirements.
Maintain accurate and comprehensive records within HubSpot, Dentally, and other internal systems.
Escalate complex, high-risk, legal, Section 75, or Financial Ombudsman Service (FOS) cases to the Complaints Team Leader where appropriate.
Work closely with Patient Success, Patient Resolutions, Dental Partnerships, and Clinical Partners to support effective case resolution.
Monitor and respond to online reviews and patient feedback in accordance with brand guidelines.
Ensure complaint cases are updated accurately to support reporting, performance monitoring, and regulatory compliance.
Identify recurring complaint trends and provide feedback to support service improvements and preventative actions.
Adhere to all internal policies, complaint handling procedures, and relevant regulatory frameworks, including FCA and CQC requirements.
Act as a voice of the patient by sharing insights that help improve service delivery and patient experience.

Skills & Experience

Essential

Minimum 1 year of experience in complaints handling, customer resolution, customer service, or a patient-facing role.
Strong verbal and written communication skills with the ability to explain complex issues clearly and professionally.
Experience managing sensitive or challenging conversations with empathy and confidence.
Excellent organisational skills and the ability to manage multiple cases simultaneously.
Strong attention to detail and ability to follow structured processes and regulatory requirements.

Desirable

Experience within dental, healthcare, medical, or regulated service environments.
Knowledge of FCA complaint handling requirements and dispute resolution processes.
Experience using CRM or case management systems such as HubSpot or Dentally.
Familiarity with Trustpilot or other online review platforms.
Understanding of dental or orthodontic treatment journeys.

Personal Attributes

Empathetic and patient-focused.
Calm and professional under pressure.
Acts with honesty and integrity
Investigative and analytical in approach.
Accountable and reliable, with strong ownership of outcomes.
Solutions-oriented with strong problem-solving skills.
Collaborative and supportive team player.
Committed to delivering excellent patient experiences.

Pay: Up to £32,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

complaints specialist jobs in york, nyk

Complaints Specialist

Large and Complex Loss Handler

Market Operations Quality Specialist

Contract Assurance Specialist - HMP Millsike

Finance Administration Specialist

Senior Policy Advisor - Foreign National Offender, Prison Policy Directorate

Customer Specialist

Policy Lead (Up to 2 roles) Magistrate Uplift Programme

Justice ID Policy Lead

Service Delivery Manager

Customer Service Representative

Future Supplier Partnerships TUPE and HR Lead

Reducing Reoffending Senior Policy Advisor (up to 2 posts available)

Social Worker

Operational Support Officer

Aftersales Coordinator

Executive Assistant to Deputy Director of the Judicial College and Deputy Director of Strategy and Change

Senior Liaison & Enforcement Officer

Head of Office, Judicial Appointments and Conduct Ombudsman

Business Information Librarian

I want to receive the latest job alerts for complaints specialist in york, nyk

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