Overview
This is an exciting opportunity to make a meaningful impact in a newly created role within the People Team. The Learning and Development Advisor will lead the design, development and delivery of impactful learning initiatives across The Hospice of St Francis.
The role is pivotal in building organisational capability, enhancing individual and team performance, and supporting a culture of continuous learning and development. This includes responsibility for mandatory training compliance for both staff and volunteers, as well as leading apprenticeship programmes, work experience and student placement opportunities to support workforce development and future talent pipelines.
Responsibilities
- Lead the development and implementation of a comprehensive annual Training and Development Plan aligned to organisational priorities, including mandatory training, apprenticeships, work experience and student placements
- Work with line managers to ensure consistency of IPR reviews for staff. Provide training on the process and offer improvements.
- Audit of staff’s yearly IPR’s to monitor and record training needs. Identify gaps in existing learning content.
- Contribute to workforce development strategies that support organisational effectiveness and future capability needs
- Support a culture of continuous professional development across the organisation
Training Design & Delivery
- Design, deliver and/or commission high-quality, engaging learning programmes and interventions, including statutory and mandatory training
- Build a sweet of training courses for hospice staff including; line management, managing absence, managing change, managing non-performance, managing stress in the workplace, IPR’s, project management, recruitment and selection, managing volunteers, working with volunteers, compassionate communication and crucial conversations.
- Research new online training opportunities for mandatory training as required throughout all departments within the Hospice.
- Accountable for end-to-end ownership for each course from launch, booking and through to practical support for educators, advice to delegates and evaluation.
- Ensure a consistent, engaging and effective onboarding experience, keeping up to date with best practice, researching and drafting proposals to improve our process
Learning Systems & Digital Tools
- Oversee and manage learning systems, including e-learning platforms and digital tools
- Ensure mandatory training modules are accessible, tracked and reported effectively
- Promote the use of digital learning and blended approaches
Performance & Development
- Work with the People and Development Manager to support organisational performance improvement through targeted development initiatives
- Line management of Learning & Development Coordinator who manages starters/leavers across all databases and mailing lists
- Contribute to talent development and succession planning activities
Budget & Resource Management
- Support the design and management of the learning and development budget, including mandatory training, apprenticeships and placement provision
- Ensure cost-effective use of resources, including external providers
General Responsibilities
- Uphold the values and ethos of The Hospice of St Francis
- Ensure compliance with relevant policies, procedures and regulatory requirements
- Undertake any other duties commensurate with the role
Qualifications, Skills, Experience, Knowledge & Approach
Experience
- Proven experience in a Learning and Development role
- Demonstrable track record of designing and delivering effective training programmes, including mandatory/statutory training
- Experience of managing or supporting mandatory training compliance
- Experience of coordinating or supporting apprenticeship programmes, work experience or student placements
- Experience of working with managers to identify needs and implement learning solutions
- Experience of using or managing learning management systems (LMS) or e-learning platforms and training trackers
Knowledge & Skills
- Strong understanding of learning and development principles and best practice
- Accountable for booking and managing all delegates, venues, course material and evaluation.
- Evaluate and prioritise course content to ensure courses are refreshed, relevant and competitive.
- Complete annual review of delivered courses and programmes.
- Ensure all mandatory training is up to date, relevant, and delivered in line with regulatory and organisational requirements
- Evaluate the effectiveness of both mandatory and developmental training and continuously improve learning provision
- Work alongside the Head of Volunteering to help create and deliver relevant training course for volunteers.
Mandatory Training & Compliance
- Maintain accurate training records and ensure compliance reporting is up to date
- Work with managers to ensure staff complete required mandatory training within agreed timeframes
- Working with Head of Volunteering to ensure all CPD & Mandatory training is up to date for volunteers.
- Be accountable for KPI’s ensuring accurate and timely data entry, data collection and reporting.
- Leadership of resource to managers and staff for advice/information on all aspects of education and training.
Apprenticeships, Work Experience & Student Placements
- Lead the development, coordination and evaluation of apprenticeship programmes across the organisation
- Build and maintain partnerships with education providers, colleges and universities.
- Manage HMRC Levy Scheme.
- Oversee the recruitment, onboarding and support of apprentices, work experience and students on placement
- Ensure high-quality learning experiences and appropriate supervision arrangements
Stakeholder Engagement
- Partner with managers and teams to identify learning and development needs, including mandatory training.
- Work with managers in planning apprenticeships, work experience and placements
- Provide expert advice and guidance on appropriate learning solutions
- Build strong relationships and influence stakeholders at all levels
Induction & Onboarding
- Work with the People and Development Manager to review, develop and enhance induction programmes for new starters, ensuring mandatory training is embedded
- Knowledge of statutory and mandatory training requirements (ideally within health, care or regulated environments)
- Strong organisational and project management skills
- Understanding of apprenticeship frameworks and/or work experience and student placement requirements
- Understanding of organisational development and performance improvement approaches
- Excellent facilitation and presentation skills
- Strong stakeholder engagement and influencing skills
- Ability to analyse learning needs, monitor compliance, training trackers and evaluate training effectiveness
Please note; applicant shortlisting will take place as and when suitable individuals apply. As such, we would strongly encourage early applications. We reserve the right to close this vacancy early should a suitable candidate be appointed. Interview arrangements will be communicated via email, so please check your email regularly. If you do not hear from us within 2 weeks of the closing date, unfortunately your application has been unsuccessful.
Pay: £30,000.00-£33,000.00 per year
Benefits:
- Bereavement leave
- Canteen
- Company pension
- Free parking
- On-site parking
- Sick pay
Work Location: In person
