Customer service supervisor Work, Jobs in Abbots Ripton, Cam (with Salaries)

Customer Service Team Leader
Acushnet Golf —Saint Ives
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
7d
Supervisor
Northstowe Tap & Social —Cambridge
- £30,000 - £32,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
Store Supervisor
TYS Retail Ltd - Nisa Local —Peterborough
- £13.00 - £13.50 an hour
- Part-time
- Microsoft Excel
- Data analysis skills
- Analysis skills
- Employee discount
- Sick pay
Quick apply
7d
Supervisor
Bravissimo —Cambridge
- £13.71 - £13.90 an hour
- Customer service
- Supervising experience
- IT
- Employee discount
Quick apply
7d
Customer Service Team Leader
DFDS UK & Ireland —Kettering
- Monday to Friday
- Supervising experience
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
12d
Supervisor
Mears Group —Cambridge
- Up to £41,324 a year
- Monday to Friday
- Management
- Maintenance
- Supervising experience
- Annual leave
- Employee discount
12d
Team Leader
Card Factory —March
- £13 an hour
- Leadership
Team Leader/Supervisor
Welcome Co-op Wixams —Bedford
- £10.85 - £13.03 an hour
- Part-time
- Management
- Supervising experience
- Team management
- Free parking
- Employee discount
Quick apply
Supervisor
Oaka Group - Charters, East Restaurant & The Brewery Tap —Peterborough
- Weekend availability
- Hospitality
- Bar
- Supervising experience
Quick apply
4d
Activity Leader/ Student Services Coordinator
EC English Language Centres —Cambridge
- Full-time
- Customer service
- English
Quick apply
7d
Assistant Store Manager
Mountain Warehouse —Bedford
- Full-time
- Customer service
- Merchandising
- Warehouse experience
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Supervisor
Booker Group —Cambridge
- Customer service
- Supervising experience
- Team management
- Employee assistance programme
- Employee discount
Quick apply
15h
Retail Store Supervisor
Nobody's Child —Cambridge
- £14.60 an hour
- Full-time
- Management
- Sales
- Agile
- Store discount
- Employee discount
Quick apply
9d
Sales - Supervisor Peterborough Serpentine Green Hampton
New Look —Peterborough
- Part-time
- Microsoft Word
- Communication skills
Supervisor
Flannels —Rushden
- £31,450 a year
- Full-time
- Sales
- Merchandising
- Leadership
- Employee discount
Quick apply
Shift Supervisor
Starbucks Peterbrough -Ortongate DT —Peterborough
- £12.00 - £13.20 an hour
- Part-time
- Customer service
- Food service
- Leadership
- Employee discount
Quick apply
7d
Team Leader
Benugo —Cambridge
- £14.25 an hour
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Sales Leader- UK & Ireland
Watts Industries UK —St. Neots
- CRM software
- Sales
- Engineering
Quick apply
6d
Delivery Station Supervisor
JD.COM INTERNATIONAL UK LTD —Cambridge
- Leadership
Quick apply
12d
Main - Team Leader
WH Smith PLC —Cambridge
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
2d

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Customer Service Team Leader

Acushnet Golf -
Saint Ives

Apply Now

Job details

Full-time
7 days ago

Benefits

On-site gym
Annual leave
Company pension
Employee discount

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Numeracy
Supervising experience
Mentoring
Organisational skills
Leadership
Communication skills

Full job description

Where Performance Meets Purpose

Iconic golf brands. Commitment to excellence. Colleagues who care. Working at Acushnet Europe means you bring your background and experience to a company with a rich history of creating the best products for dedicated golfers around the world. Your performance has purpose at Acushnet Europe.

Based in St Ives, Cambridgeshire, our golf products are recognized globally for their unmatched quality, made possible by the dedication and pride we put into everything we do.

Lead people. Delight customers. Make a real impact.

We’re looking for a passionate and people-focused Customer Service Team Leader to join our incredible team. This is a fantastic opportunity for someone who thrives on developing others, enjoys solving problems, and is motivated by creating outstanding customer experiences.

Based at our offices in St Ives, Cambs, you’ll play a pivotal role in shaping a high-performing customer support team that delivers exceptional service across both ordering and aftersales enquiries. You'll be a visible presence for your team coaching, encouraging, and supporting colleagues to build confidence, expand their skills, and take ownership of customer outcomes.

This role is about more than managing performance. It's about inspiring people, creating a positive team culture, and helping individuals achieve their full potential while continually improving the experience we provide to our customers.

What you'll be doing

Leading, motivating and developing a team of Customer Support Associates.
Creating a positive, collaborative environment where people feel supported, trusted and empowered.
Coaching team members to become multi-skilled and capable of resolving customer enquiries from start to finish.
Driving a strong first-time-fix culture, ensuring customers receive quick and effective resolutions.
Monitoring service levels and team performance, providing real-time support where needed.
Delivering regular coaching, feedback and development conversations that help individuals grow.
Identifying skills gaps and working with leadership and HR colleagues to support learning and development.
Using customer feedback, performance data and service metrics to drive continuous improvement.
Working closely with colleagues across the business to resolve issues and improve customer journeys.
Recognising success, celebrating achievements and keeping team engagement high.

What we're looking for

You'll be a natural relationship builder who genuinely enjoys helping people succeed. You'll understand that great customer service starts with engaged, confident and well-supported teams. We're interested in speaking to candidates who have:

Experience within a customer service, contact centre or operational support environment.
Previous leadership, supervisory, mentoring or coaching experience, or a clear passion for developing others.
Strong communication and interpersonal skills.
The ability to motivate and influence people in a positive and constructive way.
Experience working with service-level targets, KPIs or performance metrics.
Excellent problem-solving skills and the ability to remain calm under pressure.
Strong organisational skills and the ability to manage multiple priorities.
A good educational background, supported by strong literacy, numeracy and communication skills.
Strong working knowledge of Microsoft Office, particularly Excel, Outlook, Word and Teams.
Confidence using customer service platforms, CRM systems and performance dashboards to manage workload and monitor team performance.

Why join us?

This is an opportunity to join a business that believes great customer experiences are created by great people. You'll be given the support, autonomy and development opportunities to grow as a leader while playing a key role in building a customer service function that customers trust and colleagues are proud to be part of.

If you're an enthusiastic people leader, or an aspiring leader with a strong coaching mindset, who is passionate about delivering exceptional customer experiences, we'd love to hear from you.

Remember to write a brilliant cover letter telling us why you are the right person for the role.

#LI-SY1

Our Commitment to You

At Acushnet Europe we offer a comprehensive and thoughtfully designed benefits package that supports your life both inside and outside of work. You'll receive a competitive salary package that reflects your skills, experience, and the value you bring. Our annual leave increases with tenure, with the added flexibility to buy or sell holiday - because we believe in the importance of balance and time to recharge.

We take your wellbeing seriously, with programmes and support for both physical and mental health. You’ll also have free access to our onsite gym and can enjoy fresh, affordable meals in our subsidised restaurant.

Looking ahead, we offer a salary sacrifice pension scheme, employee assistance support, and financial guidance to help you plan for the future. We’re also big on development, with training, tuition support, and plenty of opportunities to keep learning and progressing. You’ll have access to an extensive benefits portal, giving you the flexibility to tailor your benefits to suit you and your lifestyle. On top of that, you’ll benefit from employee discounts, wellbeing incentives, and recognition for the work you do.

Like any good partnership, we start with a short “getting to know each other” phase - our probationary period. Some benefits will be available after successful completion, as you establish yourself in the role.

Describe a time you helped a team member deliver better customer service

Ready to Make an Impact?

Join us at Acushnet Europe and be part of a team that values excellence and innovation.

We’d love to hear from you! Please submit your application through our careers page. Don’t forget to include a compelling cover letter that tells us why you’re the perfect fit for the role.

If you require any accommodations during the interview process, please let us know—we’re here to support you every step of the way.

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