Room service server Work, Jobs in Abbotts Ann, Ham (with Salaries)

F&B Supervisor
Holiday Inn —Salisbury
- £13 an hour
- Full-time
- Hospitality
- Bar
- Customer service
Quick apply
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F&B Supervisor

Holiday Inn
Salisbury

Quick apply

Job details

Permanent | Full-time
£13 an hour

Benefits

Discounted or free food
On-site parking

Qualifications

Hospitality
Operations management
Customer service
Level 2 Food Hygiene Certificate
Team management
Organisational skills
Food Hygiene Certificate
Leadership
Communication skills
Hotel experience

Full job description

Job Summary

The F&B Supervisor is responsible for overseeing the daily operations of the food and beverage outlets (restaurant, bar & room service) ensuring exceptional guest service in line with Holiday Inn and IHG brand standards. This role supports the management team in driving revenue, maintaining quality standards, supervising staff, and delivering a memorable guest experience.

Key Responsibilities Operations Management

Supervise day-to-day operations of restaurant, bar & room service.
Ensure smooth service delivery during shifts, maintaining efficiency and high-quality standards.
Monitor cleanliness, sanitation, and compliance with health & safety regulations.
Conduct pre-shift briefings and ensure staff are aware of daily targets, promotions, and service priorities.
Ensure all outlets operate according to Holiday Inn and IHG brand standards.

Guest Experience

Deliver consistently high levels of customer service and guest satisfaction.
Handle guest complaints promptly, professionally, and in line with hotel procedures.
Engage with guests to gather feedback and build positive relationships.
Ensure guests receive a friendly, prompt, and personalized service experience.

Team Leadership

Supervise, train, and motivate F&B team members (servers, bartenders, hosts).
Assist with staff scheduling, attendance monitoring, and shift allocation.
Provide on-the-job coaching and support to enhance team performance.
Ensure team compliance with grooming, uniform, and brand presentation standards.

Financial & Commercial Focus

Support the F&B Manager in achieving revenue targets and controlling costs.
Monitor sales performance, upselling initiatives, and average spend per guest.
Minimize waste and ensure efficient stock usage.
Assist in stock counts, inventory management, and ordering processes.

Health & Safety

Ensure compliance with food safety regulations (e.g., HACCP).
Maintain strict hygiene standards across all food and beverage areas.
Ensure safe working practices and report hazards immediately.

Administrative Duties

Assist with daily banking, reporting, and reconciliation.
Maintain accurate records of stock levels and operational reports.
Support audits, inspections, and brand compliance checks.

Qualifications & Experience

Previous experience as an F&B Team Leader or Supervisor in a hotel or hospitality environment.
Experience in branded hotel operations (IHG experience preferred but not essential).
Strong knowledge of food & beverage service standards.
Relevant food safety certification (e.g., Level 2 Food Hygiene).

Skills & Competencies

Excellent communication and interpersonal skills.
Strong leadership and team management abilities.
Problem-solving skills with a proactive approach.
Ability to work under pressure in a fast-paced environment.
Strong organizational and multitasking skills.
Customer-focused mindset with attention to detail.

Job Types: Full-time, Permanent

Pay: £13.00 per hour

Benefits:

Discounted or free food
On-site parking

Ability to commute/relocate:

Salisbury SP4 7SQ: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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