1st line support Work, Jobs in Aberdare, Rct (with Salaries)

NOC ENGINEER (L1) - Network & Security
Optec —Cardiff
- £28,942 - £32,556 a year
- Full-time
- Customer service
- No experience needed
- Computer networking
- Free parking
- Health & wellbeing programme
Quick apply
12h
Student Engagement Officer
Learna Ltd —Cardiff
- From £27,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Support Worker
Pobl Group —Newport
- £13.45 an hour
- 8 hour shift
- Customer service
- IT
- Annual leave
- Employee discount
10d
External Funding Project Coordinator
Gower College Swansea —Swansea
- £29,522 - £32,084 a year
- Annual leave
14d
Outreach Service Manager
The Salvation Army —Cardiff
- £44,829 a year
- Weekend availability
12d
CNC Setter/Operator
IrvinGQ —Bridgend
- £21.70 an hour
- 12 hour shift
- Sick pay
Quick apply
Rugby Development Apprenticeship Programme
The Welsh Rugby Union —Cardiff
- £12,515 a year
- Weekend availability
- Hybrid work
- Marketing
- University
- Free parking
- Employee assistance programme
2h
IT Service Improvement Manager
ivolve Care and Support —Swansea
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- IT
- Referral programme
Fraud Prevention Associate
V12 Retail Finance —Cardiff
- £25,000 a year
- Hybrid work
- Communication skills
13d
HR Adviser
HR Spectrum —Swansea
- From £34,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Human resources
ICT Infrastructure Manager
South Wales Police —Bridgend
- £53,451 - £57,186 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Team management
- Free parking
- Health & wellbeing programme
4d
Lecturer in Construction Management & Civil Engineering
University of Wales Trinity Saint David —Swansea
- £41,064 - £47,389 a year
- Full-time
- Project management
- University
- Annual leave
3d
ICT Enterprise Specialist
South Wales Police —Bridgend
- £47,046 - £54,696 a year
- Full-time
- Azure
- Free parking
- Health & wellbeing programme
4d
Senior Lecturer Quantity Surveying
University of Wales Trinity Saint David —Swansea
- £48,822 - £58,225 a year
- Full-time
- Hybrid work
- University
- Annual leave
3d
Charge Point Maintenence Coordinator
Liberty Global —Cardiff
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Service Desk Manager
Technology Transformation Group —Cardiff
- £46,500 a year
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Leadership
- Free parking
Quick apply
ICT Cloud Infrastructure and Platforms Specialist
South Wales Police —Bridgend
- £47,046 - £55,696 a year
- Full-time
- Free parking
- Health & wellbeing programme
4d
Teacher in Conservation
Cardiff University —Cardiff
- £41,064 - £46,049 a year
- Hybrid work
- School
- Annual leave
Security Manager
OFGEM —Cardiff
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
- Flexible schedule
10d
Team Manager (Maternity Cover)
Pobl Group —Swansea
- £32,295 a year
- Full-time
- Human resources
- Organisational skills
- IT
- Annual leave
- Employee discount
10d

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NOC ENGINEER (L1) - Network & Security

Optec
Cardiff

Quick apply

Job details

Permanent | Full-time
£28,942 - £32,556 a year
12 hours ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Paid volunteer time
Life insurance
On-site parking

Qualifications

Driving Licence
Customer service
No experience needed
Technical support
IT support
Computer networking
IT
Network monitoring

Full job description

OPTEC MANAGED SERVICES

NETWORK OPERATIONS CENTRE (NOC) — CARDIFF

NOC ENGINEER (L1)

Network & Security — 1st Line

Job description

NEW ROLE WITHIN A GROWING NETWORK & SECURITY PROVIDER — CARDIFF

NOC ENGINEER (L1) — NETWORK & SECURITY

● Full time, permanent role

● Basic salary (£25500 - £28684) + 13.5% shift allowance (£28942 to £32556) per year (dependent upon knowledge and experience).

● 22 days holiday + Bank Holidays

● Compressed working week – 10-hour shifts on a 3-week rota, 1 in 2 weekends

● Benefits package (details below)

● Company Pension

● Comprehensive technical training regime, including progression support toward L2

● Office based

● Cardiff Bay location, easily commutable with onsite parking

● Work with an experienced technical services team

● The successful candidate will be required to join our shift rota once training has been completed: 3-week rolling rota (40 hours per week avg), 10-hour shifts, 8:00 to 18:00, with a 13.5% shift allowance

● Successful applications are subject to DBS clearance

Background

Based in Cardiff Bay, Optec is a Fortinet Expert Partner specialising in managed networking and security services. Our NOC/SOC team monitors and manages firewalls, switches, wireless environments, and security infrastructure for a broad customer base throughout the UK and Europe.

We have grown rapidly and we are looking to appoint a talented L1 NOC Engineer to join our first-line team.

What Will You Be Doing?

You will work as part of the Optec Network Operations Centre, providing the initial customer point of contact and carrying out the first diagnosis and triage of incidents and change requests. The L1 tier is the entry point into our NOC/SOC progression: you'll build the foundational monitoring, triage, and customer-facing skills that everything above (L2 and L3) builds on.

Core responsibilities:

● Act as the initial point of contact for customers raising incidents, events, and service requests

● Carry out first-line diagnosis and triage across firewall, switching, and wireless environments

● Manage and progress service requests through to resolution or handover

● Liaise directly with customers and carry out technical testing, resolving issues where possible

● Escalate to L2 engineers when a ticket requires deeper diagnostic work, rule changes, or configuration beyond your authorisation

● Log clear, accurate ticket notes so any escalation to L2 or handover across a shift change is smooth

Essential

● A strong work ethic and a willingness to take ownership of issues

● A logical approach to diagnosing problems

● A demonstrable keen interest in computer networking

● Excellent customer service skills

Nice to Have

● No experience is required, but some experience providing IT support for production networks would be beneficial, including any experience of routing, switching, and wireless networking

● Some experience of network / IT monitoring services

Beneficial Qualifications

● Any technical certifications

● Any vendor qualifications

Employee Benefits

● Supportive and sponsored professional development opportunities, including reimbursement of examination and professional membership fees

● 22 days holiday

● In addition to standard annual leave, all employees benefit from up to 3 Mental Health Days per year

● Employee Assistance Programme

● Pension Scheme, with the ability to adjust your contribution amount

● Access to free onsite car parking

● Opportunities to get involved in supporting your chosen charity, and paid time to take part in volunteering via our 'Give a Day' incentive

● Access to salary sacrifice Cycle to Work Scheme

Please note this role is office based in Cardiff Bay.

A driving licence would be beneficial.

Details

● Benefits: Casual dress, Company pension, Cycle to work scheme, Free parking, Health & wellbeing programme, Life insurance, On-site parking/

● Schedule: 10-hour shift, Day shift, Monday to Sunday, Weekend work 1 in 2 (Out of Hours rota opt-in)

● Work Location: In person

Pay: £28,942.00-£32,556.00 per year

Benefits:

Casual dress
Cycle to work scheme
Free parking
Health & wellbeing programme
On-site parking

Ability to commute/relocate:

Cardiff CF24 5PJ: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

1st line support jobs in aberdare, rct

NOC ENGINEER (L1) - Network & Security

Student Engagement Officer

Support Worker

External Funding Project Coordinator

Outreach Service Manager

CNC Setter/Operator

Rugby Development Apprenticeship Programme

IT Service Improvement Manager

Fraud Prevention Associate

HR Adviser

ICT Infrastructure Manager

Lecturer in Construction Management & Civil Engineering

ICT Enterprise Specialist

Senior Lecturer Quantity Surveying

Charge Point Maintenence Coordinator

Service Desk Manager

ICT Cloud Infrastructure and Platforms Specialist

Teacher in Conservation

Security Manager

Team Manager (Maternity Cover)

I want to receive the latest job alerts for 1st line support in aberdare, rct

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