Digital inclusion Work, Jobs in Aberdeen, Sct (with Salaries)

Universal Banker (Type 1) RBWM
HSBC Global Services Limited —Aberdeen
- From £27,200 a year
- Part-time
- Customer service
- Communication skills
- Employee discount
7d
Community Coordinator
Rapport —Aberdeen
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Employee assistance programme
Event Manager
Legends Global (Europe) —Aberdeen
- Management
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
3d
Community Engagement Executive
GoFibre —Aberdeen
- From £28,000 a year
- Travel
Quick apply
Health, Safety and Wellbeing Coordinator
Balfour Beatty —Aberdeen
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
Principal Lecturer - Student Recruitment, Marketing and Access (School of Health)
RGU —Aberdeen
- £58,225 - £67,468 a year
- Hybrid work
- Master's degree
- University
- Leadership
- Relocation assistance
- Annual leave
Chief Scientific Adviser for Food Standards Scotland
The Scottish Government —Aberdeen
- Full-time
- Hybrid work
- Master's degree
- Presentation skills
- Leadership
3d
Manager, Marketing & Eminence, Clients and Markets 12-month FTC/Secondment
Deloitte —Aberdeen
- Hybrid work
- Analysis skills
- Project management
- Communication skills
Human Resources Director
FWB —Aberdeen
- Full-time
- Human resources
- Leadership
- Employee assistance programme
Energy Regional Account Manager
HILTI —Aberdeen
- Sales
- Organisational skills
- Life insurance
Support Worker - Raeden Court Care Home
Blackwood Homes and Care —Aberdeen
- £12.60 - £13.02 an hour
- Part-time
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Online Surveyor
DOF —Aberdeen
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Product Manager - Commercial
JamesFisher —Aberdeen
- Analysis skills
- Product management
Senior Manager, Digital Cyber Identity Product Senior Manager, Global Consulting Services, 18-month FTC
Deloitte —Aberdeen
- Hybrid work
- Management
- Sales
- Product management
Environmental and Planning Manager
EQUANS —Aberdeen
- Hybrid work
- Management
- Organisational skills
- Annual leave
- Employee assistance programme
Survey Engineer
DOF —Aberdeen
- Remote
- Employee assistance programme
Quick apply
Director, Supply Chain Transformation – Consumer
Deloitte —Aberdeen
- Hybrid work
- Oracle
- Analysis skills
- Leadership
2d
Quantity Surveyor
Balfour Beatty —Aberdeen
- Hybrid work
- Civil engineering
- Master's degree
- Bachelor's degree
- Annual leave
9d
Joiner
Sureserve —Aberdeen
- £38,480 a year
- Carpentry
- Driving
- Employee assistance programme
- Employee discount
Quick apply
Senior Manager - Construction and commissioning
Aker Solutions —Aberdeen
- Hybrid work
- Leadership
17h

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Universal Banker (Type 1) RBWM

HSBC Global Services Limited -
Aberdeen

Apply Now

Job details

Part-time
From £27,200 a year
7 days ago

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Communication skills

Full job description

What you'll do

As a Customer Service Consultant, you’ll provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.

We’re looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. What we’re really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!

At HSBC we’re passionate about coaching and developing our people, you’ll have access to our learning platform and the opportunity to develop yourself and your career further.

Within this role you’ll:

Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience
Play an integral part in customer education around HSBC digital services and fraud awareness
Identify customers who are in vulnerable situations and determine the best way we can support them
Help our customers with more complex banking needs to ensure they feel supported in their choices

What do I need to be successful?

Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers
The ability to take ownership of customer enquiries through to resolution, you’ll pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly and efficient service
Be resilient to a continuous changing environment

When & where you'll work

This is a full-time role that requires you to work 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday). Applications are open to UK Residents over the age of 18 currently with the valid right to work in the UK for a minimum of 14 months, we are unable to offer sponsorship for this role. This is a full-time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application.

There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Your Training

You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.

What You’ll Get!

We offer an attractive starting salary of £27,200 based on 35 hours per week, plus an annual discretionary performance bonus.

You’ll also receive:

Over six weeks’ holiday. This includes bank and public holidays with the option to buy more
Perks at Work Benefit where you will be able to access to 30,000+ national and local employee discounts
A market-leading employer pension contribution
BUPA Healthcare
Life Assurance, equivalent to four times your annual salary
Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more
Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [email protected]

Apply Now

Refine Your Search

digital inclusion jobs in aberdeen, sct

Universal Banker (Type 1) RBWM

Community Coordinator

Event Manager

Community Engagement Executive

Health, Safety and Wellbeing Coordinator

Principal Lecturer - Student Recruitment, Marketing and Access (School of Health)

Chief Scientific Adviser for Food Standards Scotland

Manager, Marketing & Eminence, Clients and Markets 12-month FTC/Secondment

Human Resources Director

Energy Regional Account Manager

Support Worker - Raeden Court Care Home

Online Surveyor

Product Manager - Commercial

Senior Manager, Digital Cyber Identity Product Senior Manager, Global Consulting Services, 18-month FTC

Environmental and Planning Manager

Survey Engineer

Director, Supply Chain Transformation – Consumer

Quantity Surveyor

Joiner

Senior Manager - Construction and commissioning

I want to receive the latest job alerts for digital inclusion in aberdeen, sct

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