Service manager customer service Work, Jobs in Aberdeen, Sct (with Salaries)

Service Delivery Manager
SSE —Aberdeen
- £77,488 - £91,285 a year
- Full-time
- Employee discount
- Gym membership
11d
GB - Service Manager - Customer Service Manager
Cactus Wellhead LLC —Aberdeen
- Customer service
- Bachelor's degree
- Leadership
Quick apply
Store Manager - Aberdeen
Oak Furnitureland —Aberdeen
- £55,000 a year
- Weekend availability
- Sales
- Free parking
- Employee assistance programme
Assistant Store Manager - Aberdeen
Oak Furnitureland —Aberdeen
- £41,353 - £44,575 a year
- Full-time
- Sales
- Free parking
- Employee assistance programme
Customer Advisor
Boots —Aberdeen
- £13.02 an hour
- Weekend availability
- Customer service
- In-person
- Employee assistance programme
- Employee discount
Shift Manager
DPD Group UK —Aberdeen
- £40,000 a year
- Weekend availability
- Management
- Computer skills
- Communication skills
- Free parking
Quick apply
Head of Student Support and Safeguarding
RGU —Aberdeen
- £58,225 - £67,468 a year
- University
- Continuous improvement
- No degree
- Annual leave
Service Supervisor
Aberdeen City Council - Aberdeen Health and Social Care Partnership —Aberdeen City
- £32,615 - £36,637 a year
- Weekend availability
- Microsoft Word
- Organisational skills
- IT
Quick apply
4d
Inclusion Coordinator
RGU —Aberdeen
- £35,608 - £38,784 a year
- Administrative experience
- IT
- In-person
- Annual leave
- Work from home
2d
Human Resources Administrator
OEG Energy Group —Aberdeen
- Full-time
- Microsoft Office
- Administrative experience
- Human resources
8d
Passenger Service Agent 25hrs
PrimeFlight —Aberdeen
- £12.54 - £13.17 an hour
- Customer service
- Communication skills
- Free parking
- Employee assistance programme
Support Worker
Aberdeen City Council - Aberdeen Health and Social Care Partnership —Aberdeen
- £27,319 - £30,012 a year
- Weekend availability
- Care experience
- IT
- In-person
Quick apply
9d
Continuous Improvement Manager
Pewag Levo UK —Aberdeen
- £35,000 - £58,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
- Annual leave
Quick apply
11d
Sales Co-ordinator
Ross Safety & Survival Ltd —Aberdeen
- From £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Sales
Quick apply
1d
Conference & Events Supervisor
Marcliffe —Aberdeen
- £30,420 a year
- Bar
- Management
- Hotel
- Employee assistance programme
- Employee discount
Operations Dispatcher
PrimeFlight —Aberdeen
- Customer service
- Driving
Luxury Sales Professional- Aberdeen
Chisholm Hunter Ltd —Aberdeen
- £12.71 an hour
- Full-time
- Sales
- Merchandising
- Retail sales
- Employee discount
Quick apply
Community Enforcement Officer
Caledonian Enforcement Solutions —Aberdeen
- £13.50 an hour
- 8 hour shift
- Customer service
- Driving
- In-person
- Health & wellbeing programme
- Employee assistance programme
Quick apply
4d
24 Hrs Supervisor- Aberdeen
Sostrene Grene —Aberdeen
Housing Officer
Aberdeenshire Council —Stonehaven
- £33,536 - £35,012 a year
- Weekend availability
- Customer service
10d

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Service Delivery Manager

SSE -
Aberdeen

Apply Now

Job details

Permanent | Full-time
£77,488 - £91,285 a year
11 days ago

Benefits

Cycle to work scheme
Discounted gym membership
Private medical insurance
Employee discount
Gym membership

Qualifications

ITIL

Full job description

Base Location: For this role, we require successful applicants to be based from one of our Scottish locations and you'll be expected to spend 50% of your working week in the office – Glasgow, Perth, Aberdeen, Inverness

Salary: £77,488 - £91,285 and a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

The role

Service Management within Transmission Digital is a demanding yet rewarding senior proposition. This pivotal role is accountable for overseeing the delivery of IT and Operational Technology (OT) services across SSEN Transmission business. It will lead on service management engagements across the entire estate, ensuring that robust service management processes are defined, implemented and continuously reviewed to support business objectives. Balancing the demands of programme and project activity against delivering a consistent and reliable business-as-usual operational service to our customers is critical for success.

You will

Accountable for the Operational Services for all production and non-production IT and OT services, this role manages service providers to ensure delivery against defined Service Level Agreement’s and Key Performance Indicators. A key responsibility is the strategic development and ongoing maintenance of effective commercial service management practices with external suppliers.

Ensure operational readiness by identifying potential risks and implementing scalable solutions that support long-term service excellence.

Act as the intermediary between IT and our business, translating needs into effective solutions. Develop a communication approach to ensure regular conversations with key stakeholders, capturing their requirements and feedback, and creating improvements where possible.

Represent SSEN Transmission in interactions with third-party vendors, forming strong collaborative working relationships whilst ensuring vendor accountability. Partner internally with key stakeholders to align contracts with evolving business needs.

Ensure IT/OT services comply with the Cyber Assessment Framework (CAF) and relevant regulatory requirements by embedding robust governance practices. Promotes a culture of accountability and continuous improvement, and demonstrating behaviours such as integrity, attention to detail, and proactive risk management to uphold security and service resilience.

You have

A recognised service management accreditation. e.g. ITIL v4

Extensive experience of working within a Service Management role in a large, complex environment.

A strategic and proactive approach to problem solving, looking at the big picture and how decisions and actions impact across the business.

An ability to work in a cross functional environment and adapt to change quickly.

Experience with Operational Technology and the Utilities industry is preferred but not essential. Experience in a regulated environment is beneficial.

About SSE

SSE’s purpose is to provide energy needed today while building a better world of energy for tomorrow. We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. Our Transforming for Growth investment plan sees us investing £33bn in critical electricity infrastructure across the five years to 2030.

SSEN Transmission own and operate the electricity transmission network across the north of Scotland. We transport energy from where it is generated to where it is needed, ensuring a safe and reliable electricity supply for the communities we serve. But that's not all – we're upgrading the grid to deliver cleaner, homegrown energy for the future and building a network for net zero to create secure power for generations to come.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact [email protected] to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.

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Apply Now

Refine Your Search

service manager customer service jobs in aberdeen, sct

Service Delivery Manager

GB - Service Manager - Customer Service Manager

Store Manager - Aberdeen

Assistant Store Manager - Aberdeen

Customer Advisor

Shift Manager

Head of Student Support and Safeguarding

Service Supervisor

Inclusion Coordinator

Human Resources Administrator

Passenger Service Agent 25hrs

Support Worker

Continuous Improvement Manager

Sales Co-ordinator

Conference & Events Supervisor

Operations Dispatcher

Luxury Sales Professional- Aberdeen

Community Enforcement Officer

24 Hrs Supervisor- Aberdeen

Housing Officer

I want to receive the latest job alerts for service manager customer service in aberdeen, sct

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