Support advisor Work, Jobs in Aberdulais, Ntl (with Salaries)

Customer Services Advisor
The Game Collection —Swansea
- £26,436.80 a year
- Full-time
- Microsoft Excel
- Customer service
- Writing skills
- Free parking
- Employee discount
Quick apply
Training Advisor – Childcare
Neath Port Talbot County Borough Council —Neath Port Talbot
- Part-time
- Hybrid work
- Childcare
- Education
- IT
- Employee assistance programme
- Employee discount
8d
Travel Insurance Advisor
TCH CX Limited —Swansea
- From £24,784.50 a year
- Full-time
- Hospitality
- Customer service
- In-person
- Free parking
- Referral programme
Quick apply
2d
Seller Support Advisor, Veeqo
Project Kite - UK Parent —Swansea
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Customer service
£26,500 basic as a PCP advisor.
HARCAM LTD —Swansea
- £26,500 - £30,000 a year
- Full-time
- Sales
- English
- Microsoft Office
- Bereavement leave
- Referral programme
Quick apply
7h
SMART METER BOOKING ADVISOR - DOOR TO DOOR
Smart 3 Solutions Ltd —Swansea
- £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
Quick apply
7h
Occupational Health Advisor
Optima Health —Swansea
- Up to £45,000 a year
- Full-time
- Remote
- Travel
- Paid training
- Annual leave
Customer Advisor
Admiral —Swansea
- £26,300 a year
- Communication skills
- Annual leave
1d
Estimator/Advisor
Days Motor Group —Swansea
- Full-time
- Communication skills
Customer Service and Office Manager
Bridge Coffee Roasters —Hengoed
- £34,000 - £37,000 a year
- Full-time
- Management
- Customer service
- ERP systems
- Free parking
Quick apply
2d
Registered Manager
Accomplish —Merthyr Tydfil
- Up to £45,000 a year
- Organisational skills
- Leadership
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Senior HR Advisor
Kepak Group —Merthyr Tydfil
- Full-time
- Management
- Human resources
- SharePoint
- Free parking
- Employee assistance programme
Quick apply
6d
Health, Safety, Environment & Quality Advisor (Contract)
Greenvolt —Gowerton
- £50,000 - £55,000 a year
- Full-time
- Microsoft Office
- Travel
- Organisational skills
Quick apply
1d
Sales Advisor
Hotel Chocolat —Llantrisant
- £13.05 an hour
- Hotel
- Café
- Employee discount
8d
H&S Advisor
Ecube Maintenance Ltd —Barry
- £38,000 - £45,000 a year
- Full-time
- Bachelor's degree
- In-person
- Communication skills
- Free parking
Quick apply
Customer Service and Sales Advisor
Cycle Solutions (Cycle to Work) Ltd —Swansea
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Account Manager
Morgan & Morgan Business and Technology —Llanelli
- £30,000 - £50,000 a year
- Full-time
- CRM software
- Sales
- English
- Free parking
- Employee discount
Quick apply
Strategic Accounts Executive
Tes Global —Llantrisant
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- Travel
Quick apply
Field Sales Consultant
Bionic Services Ltd —Swansea
- Full-time
- Sales
- Business development
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Social Value Advisor
Wates —Pontypridd
- Microsoft Powerpoint
- Microsoft Outlook
- IT
3d

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Customer Services Advisor

The Game Collection
Swansea

Quick apply

Job details

Full-time
£26,436.80 a year

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Company events
Private medical insurance
Employee discount
On-site parking

Qualifications

Live chat
Microsoft Excel
Customer service
Writing skills
Merchandising
Ticket management
Ticket management systems
AI
Communication skills

Full job description

About Us

Curveball Leisure is a long-established ecommerce and distribution business operating within the video games, consoles, accessories, trading cards and collectables market.

Trading online as The Game Collection, we ship more than 250,000 orders each year to customers across the UK and internationally.

We are continuing to evolve how we trade online across ecommerce, marketplaces, digital merchandising and customer experience. As our systems, automation and marketplace capabilities develop, we are looking for someone who can contribute beyond basic administration and help improve how products are launched, discovered, merchandised and sold.

We're a passionate, down-to-earth team who genuinely love what we do. If you share that enthusiasm - for gaming, for ecommerce, or simply for doing things well - you'll fit right in.

The Role

We are looking for a Customer Services Advisor to help deliver excellent customer service while identifying recurring issues, operational weaknesses and opportunities to improve customer experience across the business.

Alongside handling customer enquiries, refunds, complaints and returns, the successful candidate will help identify:

recurring customer pain points,
preventable contact reasons,
product information issues,
operational weaknesses,
and opportunities to improve customer satisfaction and marketplace performance.

This is not purely a ticket-handling role.

We are looking for someone who can combine strong customer communication with problem solving, ownership and process-improvement thinking.

Key Responsibilities

Respond to customer enquiries across email, Freshdesk/Freshchat and marketplace channels.
Resolve customer complaints, refunds, returns and delivery queries professionally and efficiently.
Take ownership of customer issues and work toward first-contact resolution where possible.
Maintain excellent communication standards across all channels.
Investigate recurring customer issues and identify potential root causes.
Process refunds or compensation within company and marketplace policies.
Support and protect marketplace ratings across Shopify, Amazon, eBay and TEMU.
Escalate recurring operational issues appropriately.
Recommend improvements to product pages, communication or workflows that may reduce avoidable customer contact.
Use AI and digital tools appropriately to support categorisation, drafting or workflow efficiency while maintaining human judgement.
Work collaboratively with Ecommerce, Warehouse and Product teams.

Skills & Experience

Essential

Strong written communication and attention to detail.
Excellent customer service judgement and professionalism.
Calm and organised under pressure.
Comfortable multitasking across systems and customer contacts.
Strong problem-solving mindset.
Able to identify recurring issues and think beyond individual tickets.
Commercially sensible and able to balance customer outcomes with policy and practicality.
Comfortable working independently and taking ownership.
Able to identify opportunities for improvement.

Desirable

Experience using Freshdesk, Freshchat or similar ticket/chat systems.
Experience supporting ecommerce marketplaces.
Familiarity with Shopify or ecommerce platforms.
Experience in ecommerce customer service or online retail.
Interest in gaming or collectables.
Experience using AI tools or workflow automation.

What This Role Is Not

It is not purely a ticket-answering role.
It is not a script-reading customer service position.
It is not a role where recurring problems are ignored.
It is not purely administrative.

If you're someone who genuinely enjoys helping people, takes pride in doing things properly and wants to grow into a career rather than just fill a seat - we'd love to hear from you. You don't need to know everything on day one - what matters most is the right attitude, a willingness to learn and the personality to fit into a team that cares.

Working Pattern

Full-time – Monday to Friday Core hours: 8:30am – 5:00pm Additional flexibility may occasionally be required during major launches or peak trading periods.

Pay: £26,436.80 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

support advisor jobs in aberdulais, ntl

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£26,500 basic as a PCP advisor.

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Customer Advisor

Estimator/Advisor

Customer Service and Office Manager

Registered Manager

Senior HR Advisor

Health, Safety, Environment & Quality Advisor (Contract)

Sales Advisor

H&S Advisor

Customer Service and Sales Advisor

Account Manager

Strategic Accounts Executive

Field Sales Consultant

Social Value Advisor

I want to receive the latest job alerts for support advisor in aberdulais, ntl

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