helpdesk support Work, Jobs in abingdon, oxf (with Salaries)

Customer Helpdesk Support
Gigaclear —Abingdon
- £26,000 - £27,500 a year
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Helpdesk Administrator - 1700 - 2200
Equans —Oxford
- Part-time
- Customer service
- Microsoft Office
- IT
- Employee assistance programme
14d
Systems Administrator
Preservica —Abingdon
- Azure
- SharePoint
- IT
Quick apply
8d
IT Support Engineer - Fixed Term
Astroscale —Didcot
- £30,000 - £50,000 a year
- Hybrid work
- Azure
- Management
- Windows
- Life insurance
- Sick pay
People Payroll & Operations Assistant – 12 month FTC
UK Atomic Energy Authority —Culham
- £29,328 a year
- Microsoft Excel
- ERP systems
- Human resources
- Annual leave
- Employee assistance programme
6d
IT Support Engineer (6-month contract)
M3EU —Abingdon
- Hybrid work
- Azure
- Windows
- Microsoft Office
Quick apply
IT Support Engineer
Astroscale —Didcot
- £30,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Windows
- Life insurance
- Sick pay
5d
Shift Lead - Food (Early Mornings) - Oxford Cowley Road Simply Food
Marks & Spencer —Cowley
- £14.47 an hour
- Part-time
- Employee discount
13d
IT Helpdesk Analyst
Softcat —Marlow
- Hybrid work
- Azure
- Customer service
- IT
- Flexible schedule
7d
People Payroll & Operations Assistant - 12 month FTC
UK Atomic Energy Authority —Culham
- £29,328 a year
- Hybrid work
- Microsoft Excel
- ERP systems
- Human resources
- Annual leave
Quick apply
6d
Shift Lead - Food - Oxford Cowley Road Simply Food
Marks & Spencer —Cowley
- £14.47 an hour
- Full-time
- Employee discount
13d
IT Support Engineer
Wireless Logic mdex GmbH —Reading
- Hybrid work
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount
1d
Shift Lead - Food - Summertown Simply Food
Marks & Spencer —Oxford
- £14.47 an hour
- Full-time
- Employee discount
2d
First Line IT Support Apprentice
QA Apprenticeships —Reading
- £16,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
1d
IT Field Engineer (South)
DarkKnight Ltd —Newbury
- £28,500 - £35,000 a year
- Full-time
- Azure
- Customer service
- Driving
Quick apply
IT Service Desk Manager
Thrings —Swindon
- Hybrid work
- Management
- Computer Science
- Customer service
- Life insurance
Service Helpdesk Coordinator
BCAS Biomedical Services Ltd —High Wycombe
- £22,000 - £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Referral programme
Quick apply
13d
Workplace Host
CBRE —Swindon
- Full-time
- Customer service
- Front desk
8d
Switchboard Operator
Medirest —High Wycombe
- £13.17 an hour
- Weekend availability
- Computer literacy
- Hotel
- Communication skills
- Flexible schedule
15h
IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office
Netteam tX —Newbury
- Azure
- Customer service
- Microsoft Office

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Customer Helpdesk Support

Gigaclear -
Abingdon

Quick apply

Job details

Full-time
£26,000 - £27,500 a year

Benefits

Company pension
Company events
Employee assistance programme

Qualifications

Customer service
Communication skills

Full job description

With salary rising to £27,500 within 9 months plus max £200 a month bonus

We are looking for individuals who are not only customer-focused but also possess the willingness to learn strong technical skills to join our team as Customer Helpdesk Support Representatives. We are looking for agents who possess a strong customer focus, willing to take ownership of customer issues and drive them to resolution, you should be comfortable and confident communicating with customers via phone, chat and email and have the ability to break down trouble shooting steps simply and effectively.

Note, at the moment, our teams work slight shift patterns over a 5 day, 37.5 hour week to cover 8am to 8pm and a weekend on a rota basis (circa 1 every 5 weeks).

Key Responsibilities:

Diagnostic Skills: You will be responsible for identifying and diagnosing a wide range of technical issues that customers may encounter with their broadband connections. This involves a systematic and analytical approach to understanding the problem's root cause and offering recommendations for fixes.

Effective Questioning: To diagnose issues accurately, you will need to ask customers the right questions to gather information. This includes inquiring about the timing of the issue, any recent changes to their setup, and specific devices affected. Your ability to ask probing and relevant questions will help narrow down the problem.

Utilizing Tools and Resources: You will have access to various tools and resources designed to aid in troubleshooting. This may include diagnostic software, knowledge databases, you will be trained and proficient in using these resources to assist our customers efficiently.

First-Call Resolution: Our goal is to resolve customers' technical issues during their initial contact whenever possible and is our focus. This requires a combination of technical knowledge, communication skill set, problem-solving skills, and a commitment to providing outstanding customer service.

Empathy and Communication: While troubleshooting, it's crucial to maintain a high level of empathy and clear communication with customers. Technical jargon should be explained in a way that is easy for customers to understand, and you should exhibit patience and understanding, even when addressing complex issues.

Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city.

Staff rewards, benefits, and opportunities

Generous employer pension; up to 8% matched contribution

Income protection & life assurance

25 days holiday (plus bank holidays), holiday purchase scheme, Yay Days and your Birthday off!

Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice

Unlimited access to our online Learning Management System

Long service benefits and monthly employee recognition

Enhanced maternity and paternity provisions

Flexible working environment

Health & Wellbeing initiatives and company funded social events

Our approach is to work guided by our mission, vision and values.

Our Mission - Empowering communities with brilliant broadband

Our Vision - Connected Communities

Our Values – Own it, Find the Right Way, Work Together, Win Together

Quick apply

Refine Your Search

helpdesk support jobs in abingdon, oxf

Customer Helpdesk Support

Helpdesk Administrator - 1700 - 2200

Systems Administrator

IT Support Engineer - Fixed Term

People Payroll & Operations Assistant – 12 month FTC

IT Support Engineer (6-month contract)

IT Support Engineer

Shift Lead - Food (Early Mornings) - Oxford Cowley Road Simply Food

IT Helpdesk Analyst

People Payroll & Operations Assistant - 12 month FTC

Shift Lead - Food - Oxford Cowley Road Simply Food

IT Support Engineer

Shift Lead - Food - Summertown Simply Food

First Line IT Support Apprentice

IT Field Engineer (South)

IT Service Desk Manager

Service Helpdesk Coordinator

Workplace Host

Switchboard Operator

IT Support Engineer - 2nd/3rd Line position - Newbury or Manchester Office

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