Case manager Work, Jobs in Accrington, Lan (with Salaries)

Regional Private Hire Licensing Administrator
Otto Car Ltd —Manchester
- £14,000 a year
- Part-time
- Hybrid work
- Organisational skills
- Training & development
- Communication skills
- Flexitime
- Work from home
Quick apply
9d
Help Through Crisis Adviser Wyre
Citizens Advice Lancashire West —Wyre
- £28,113 a year
- Full-time
- Mentoring
- Budgeting
- Communication skills
- Free parking
- Work from home
Quick apply
2d
Office Administrator
Resurgence Case Management LTD —Colne
- £25,500 - £27,300 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Writing skills
- Free parking
Quick apply
Counsellor
Manchester Metropolitan University —Manchester
- £41,064 - £47,389 a year
- Full-time
- Hybrid work
- Presentation skills
- Life insurance
1d
Case Manager (Targeted Interception)
HM Revenue and Customs —Manchester
- £37,682 - £46,077 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Training & development
11d
Community Manager
WillPowders Ltd —Clitheroe
- £25,000 - £35,000 a year
- Full-time
- Social media management
- Bachelor's degree
- In-person
Quick apply
Client Administrator/Occupational Therapy Assistant
KW Therapy Limited —Euxton
- From £26,000 a year
- Full-time
- Hybrid work
- Research
- Microsoft Office
- Administrative experience
- Health & wellbeing programme
- Annual leave
Quick apply
16h
Workplace Wellbeing Co-ordinator
Ministry of Justice —Leyland
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Human resources
- Training & development
- Annual leave
- Employee assistance programme
1d
Information Access Officer
Parliamentary and Health Service Ombudsman —Manchester
- £29,443 a year
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
- Employee assistance programme
11d
Claims Case Manager
Davies —Bolton
- Full-time
- Customer service
- Time management
- Employee assistance programme
- Employee discount
Quick apply
Receptionist - Pennine Lancashire
HM Prison & Probation Service —Accrington
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
Customer Case Manager
ENWL —Preston
- £35,000 - £38,500 a year
- Continuous improvement
- Annual leave
- Employee assistance programme
Area Property Operations Manager
Ministry of Justice —Accrington
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Mentoring
- Contracts
- Annual leave
- Employee discount
4d
SSA Business Hub / Visits Booking - Hindley
Ministry of Justice —Wigan
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
12d
Customer Relationship Manager
JLA —Sowerby Bridge
- £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Organisational skills
- Leadership
- Free parking
- Annual leave
Quick apply
7d
Directorate Manager - Cancer Services
East Lancashire Hospitals NHS Trust —Blackburn
- £66,582 - £77,368 a year
- Full-time
- Continuous improvement
- Budgeting
- Communication skills
3d
Research Impact and Engagement Manager
Manchester Metropolitan University —Manchester
- £48,822 - £56,535 a year
- Full-time
- Hybrid work
- Communication skills
- Life insurance
Collections Case Manager (Full Time Office Based)
TM Legal Services —Manchester
- £29,000 a year
- Full-time
- Financial services
- In-person
- Communication skills
- Health & wellbeing programme
- Sick pay
Quick apply
9d
IVA Case Assessor
Bennett-Jones Manchester —Manchester
- Full-time
- CRM software
- Financial services
- Gym membership
Quick apply
16h
Customer Experience Director
Stellify —Manchester
- £110,000 a year
- Full-time
- Team management
Quick apply

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Regional Private Hire Licensing Administrator

Otto Car Ltd -
Manchester

Quick apply

Job details

Part-time
£14,000 a year
9 days ago

Benefits

Flexitime
Work from home
Flexible schedule

Qualifications

Customer communication
Customer service call handling
Customer retention
Stakeholder liaison
Client communication
Ticket management
Process improvement
Client services
Ticket management systems
Organisational skills
Customer interaction
Outbound calling
Training & development
Communication skills
Time management

Full job description

Regional Private Hire Licensing Administrator

Location: Manchester

Reports to: Regional Branch Manager

Hours: Part-time – 20 hours per week

Working Pattern: Flexible hours and working location

About Us

Otto Car is one of the UK’s fastest-growing private companies in the mobility sector. Helping to get private hire drivers on the road to ownership, our mission is to bring our loved ones home safely. With roots in London, we are expanding our reach to bring affordable, sustainable vehicle ownership solutions to drivers across the UK.

Since our humble beginnings with a single Toyota Prius nine years ago, we’ve grown into Europe’s largest fleet of electric cars on platforms like Uber and Bolt, with thousands of vehicles on the road. We’ve supported over 20,000 drivers in achieving financial independence and are proud to lead the way in helping private hire drivers transition to a greener future.

Joining Otto Car means becoming part of a fast-paced, values-driven organisation, playing a key role in shaping our future growth and success as we expand regionally.

Job Overview

The Regional Private Hire Licensing Administrator will support the Regional Branch Managers in managing the private hire licensing journey for drivers, ensuring new applications and licence renewals are processed smoothly, accurately and within the required timescales.

The role will act as a key link between drivers, local authorities, councils and the Otto regional hubs, providing proactive support throughout the licensing and vehicle delivery process.

The role will also help build and maintain regional licensing knowledge, identify opportunities to improve processes and contribute to reducing licensing-related delays and customer cancellations.

Key Responsibilities

Licensing Administration:
Manage the end-to-end administration of new private hire licence applications and licensing renewals.
Submit licence applications and supporting documentation on behalf of customers where required, ensuring applications are complete and accurate.
Maintain accurate records of applications, customer interactions and outstanding actions.
Customer Service:
Proactively support customers through local authority licensing and vehicle plating processes.
Manage inbound and outbound customer contact via calls and email, providing regular updates on licensing applications, vehicle ETA and outstanding requirements.
Conduct regular check-ins with customers awaiting vehicle delivery and proactively address issues that may delay progress.
Council & Local Authority Management:
Liaise with councils and local authorities to clarify requirements, resolve issues and unblock customer progress.
Build and maintain knowledge of local authority private hire licensing and vehicle requirements.
Identify key council contacts, recurring issues and areas that may impact customer delivery times, escalating significant concerns to the Regional Branch Manager.
Query & Case Management:
Log, triage and resolve new and existing licensing queries through Freshdesk ticketing system in line with agreed SLAs.
Prioritise customer queries and ensure outstanding actions are progressed through to resolution.
Escalate unresolved or complex customer and licensing issues to the Regional Branch Manager where required.
Process & Knowledge Development:
Develop and maintain the Licensing Playbook, covering key licensing processes, council requirements, contacts and best practices.
Maintain the Vehicle Requirements by Authority information to ensure the wider team has access to accurate and current licensing requirements.
Identify opportunities to improve the licensing journey, reduce delays and improve the customer experience.
Support the development and training of team members on licensing processes and requirements.
Operational Support:
Work closely with the Regional Branch Manager and relevant regional hubs to improve licensing turnaround times and vehicle delivery speed.
Contribute to initiatives designed to reduce licensing-related customer cancellations and improve customer retention.
Provide regular feedback and insight on licensing trends, council requirements and operational challenges.

Experience & Skills

Minimum 3 years' experience working within council taxi or private hire licensing or within the Private Hire industry.
Strong understanding of private hire vehicle licensing and local authority processes.
Excellent organisational and administrative skills.
Strong attention to detail and accuracy.
Excellent verbal and written communication skills.
Strong time-management skills and the ability to manage multiple applications and deadlines.
Good level of Microsoft Excel competency.
Confident communicating with customers, councils and internal stakeholders.
Ability to work independently, prioritise workload and take ownership of issues through to resolution.
Proactive and solutions-focused approach to problem solving.

Key Performance Indicators (KPIs)

Licensing application and renewal turnaround times.
Freshdesk SLA performance and query resolution.
Application accuracy and completeness.
Customer communication and satisfaction throughout the licensing journey.
Reduction in licensing-related delays and customer cancellations.
Vehicle delivery speed and readiness.
Accuracy and maintenance of council and vehicle licensing requirements.
Development and maintenance of the Licensing Playbook.

The Ideal Candidate

The ideal candidate will be an experienced private hire licensing professional with a strong understanding of local authority requirements and the challenges faced by drivers navigating the licensing process.

You will be organised, proactive and solutions-focused, with the confidence to communicate directly with customers and councils to resolve issues and keep applications moving.

You will be comfortable working independently, managing multiple priorities and taking ownership of the customer licensing journey while working closely with the Regional Branch Manager and wider regional team.

This is an opportunity to use your existing licensing experience to help build a more efficient, consistent and customer-focused licensing function as Otto Car continues to expand across the UK.

Pay: £14,000.00 per year

Benefits:

Flexitime
Work from home

Experience:

council taxi or private hire licensing Private Hire industry: 3 years (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Manchester M12 4JD

Quick apply

Refine Your Search

case manager jobs in accrington, lan

Regional Private Hire Licensing Administrator

Help Through Crisis Adviser Wyre

Office Administrator

Counsellor

Case Manager (Targeted Interception)

Community Manager

Client Administrator/Occupational Therapy Assistant

Workplace Wellbeing Co-ordinator

Information Access Officer

Claims Case Manager

Receptionist - Pennine Lancashire

Customer Case Manager

Area Property Operations Manager

SSA Business Hub / Visits Booking - Hindley

Customer Relationship Manager

Directorate Manager - Cancer Services

Research Impact and Engagement Manager

Collections Case Manager (Full Time Office Based)

IVA Case Assessor

Customer Experience Director

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