customer service team lead Work, Jobs in accrington (with Salaries)

Customer Service Team Leader
Panaz Ltd —Burnley
- Full-time
- CRM software
- Contracts
- Leadership
- Referral programme
- Sick pay
Team Leader
EG On The Move Ltd —Blackburn
- £13.40 an hour
- Part-time
- Employee discount
Quick apply
3d
Store Operations Team Leader
Dunelm —Blackburn with Darwen
- £14.76 an hour
- Management
Customer Service Lead
External Doors Online —Brighouse
- Up to £32,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
- Employee discount
Quick apply
6d
Supply Point Data- Team Lead (m/f/d)
SEFE Securing Energy for Europe GmbH —Manchester
- Hybrid work
- Microsoft Excel
- Data analysis skills
- SQL
Planning & Support - Team Manager
Davies —Bolton
- Full-time
- Hybrid work
- Management
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
3d
Contact Centre Team Leader
LRG —Salford
- Monday to Friday
- Leadership
- Communication skills
Quick apply
Customer Service Team Leader - 12 Month Fixed Term Contract
AJ Bell —Manchester
- £30,900 - £35,020 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance programme
- Gym membership
Quick apply
4d
Customer Experience People Lead - Melio
Xero —Manchester
- Full-time
- Hybrid work
- Leadership
Sales & Loyalty Team Leader
SimpliSafe Ltd —Manchester Central
- £40,000 - £45,000 a year
- Full-time
- Management
- Sales
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
9d
Customer Services Team Leader
Mears Group —Manchester
- Up to £30,962.61 a year
- Weekend availability
- Hybrid work
- CRM software
- Customer service
- Mentoring
- Free parking
- Annual leave
Customer Services Team Leader
Betfred —Warrington
- Full-time
- Customer service
- Supervising experience
- Continuous improvement
Quick apply
Customer Service Team Manager
Ryan, LLC —Salford
- Full-time
- Customer service
- Organisational skills
- In-person
- Gym membership
Quick apply
Team Leader
Card Factory —Birchwood
- £13 an hour
- Leadership
Team Leader
REFY BEAUTY —Manchester
- Weekend availability
- Sales
- Merchandising
- Employee discount
Lead Supervisor
Tapestry Inc —Manchester
- Full-time
- Sales
- Employee discount
Call Centre Team Leader
Sureserve —Halifax
- £27,718 a year
- Customer service
- Analysis skills
- Team management
- Annual leave
- Employee assistance programme
Quick apply
8d
Detection Team Lead - FinCrime
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Communication skills
- Banking
- Marketing
- Annual leave
Quick apply
Hotel and Travel Billing Lead
Clarity Travel —Manchester
- Full-time
- Hybrid work
- Hotel
- Accounting
- Resort
- Employee assistance programme
- Employee discount
Quick apply
11d
Sales Enablement Lead, GB Diagnostic Imaging
Synapse Medical UK —Manchester
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply

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customer service team lead jobs near accrington

Customer Service Team Leader

Panaz Ltd -
Burnley

Apply Now

Job details

Full-time

Benefits

Referral programme
Sick pay

Qualifications

CRM software
Contracts
Leadership

Full job description

Role Overview

Panaz, a global leader in high-performance contract fabrics are seeking an experienced Customer Experience Team Leader to own and continuously improve the customer journey across pre- and post-sales touchpoints. Reporting to the Head of Customer Experience, this role will suit a proactive people-leader who excels at driving team performance, delivering exceptional customer service and working cross-functionally to resolve complex enquiries.

This is a hands-on leadership role combining team management, process improvement and day-to-day customer care. The successful candidate will coach and develop a small team of customer service advisors, manage workload and service standards, and act as an escalation point for high-priority customer issues.

If you are customer-focused, organised and motivated to improve service delivery in a growing, design-led manufacturer, we encourage you to apply via our careers website at https://careers.panazcareers.com/.

Why Panaz? – Culture, Benefits & Growth

We offer a supportive, inclusive workplace where people can develop and thrive. Key benefits include:

Salary – competitive and depending on experience
Working hours – 37.5 hours per week
33 days holiday – including bank holidays and paid Christmas closure
Inclusive team culture – accessible facilities, team events and volunteering opportunities
Recruitment referral bonus - Receive £250 for recommending successful new team members
Training & development – ongoing support for career progression
️ Company sick pay – after 1 year of service
️ Giving something back - We actively support local organisations and community projects, supporting charities including The Furniture Makers’ Charity

Key Responsibilities

Team Leadership & Performance:

Lead, coach and develop a team of customer service advisors to deliver consistently high service standards and achieve team KPIs.
Manage team scheduling, capacity and workload to ensure timely responses across email, phone and CRM channels.
Conduct regular 1:1s, performance reviews and training sessions to support continuous improvement and career development.
Identify opportunities to simplify processes, reduce friction and improve customer satisfaction across the customer lifecycle.
Produce regular reports on team performance, customer feedback and trends, and use insight to drive change.

Experience & Qualifications

Proven experience in a Team Leader role, with the ability to lead, motivate, and develop a team.
Familiarity with CRM systems and reporting tools.
Experience in dealing with complex customer issues, and being the first point of escalation contact.
Experience within contract textiles is desirable but not essential.
Proven ability to build high-performing teams.
Comfortable working in a fast-paced environment and adapting to changing priorities. You analyse problems, propose improvements and support implementation.

Recruitment Fraud Alert

We never request payments or sensitive personal information at any stage of the recruitment process. All official job opportunities are advertised on our careers platform. https://careers.panazcareers.com/
If you encounter any suspicious activity or communications, please contact our HR team for verification and report the incident to the relevant authorities. We prioritise the safety and integrity of all applicants.

Apply Now

Refine Your Search

customer service team lead jobs in accrington

Customer Service Team Leader

Team Leader

Store Operations Team Leader

Customer Service Lead

Supply Point Data- Team Lead (m/f/d)

Planning & Support - Team Manager

Contact Centre Team Leader

Customer Service Team Leader - 12 Month Fixed Term Contract

Customer Experience People Lead - Melio

Sales & Loyalty Team Leader

Customer Services Team Leader

Customer Services Team Leader

Customer Service Team Manager

Team Leader

Team Leader

Lead Supervisor

Call Centre Team Leader

Detection Team Lead - FinCrime

Hotel and Travel Billing Lead

Sales Enablement Lead, GB Diagnostic Imaging

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