2nd line support engineer Work, Jobs in acton, gtl (with Salaries)

2nd Line Service Desk Engineer
Nemo Resourcing Limited —Kilburn
- Up to £38,000 a year
- Overtime
- Hybrid work
- Azure
- Computer networking
- SharePoint
Quick apply
2d
IT Support Engineer
Air Charter Service —Surbiton
- Full-time
- Communication skills
- Time management
- Gym membership
Quick apply
3rd Line Support Engineer
Elevate Technology Group —London
- £45,000 - £50,000 a year
- Hybrid work
- Azure
- SharePoint
- Communication skills
2nd line Network Support Engineer
Wanstor —London
- Full-time
- Hybrid work
- IT
- Communication skills
Quick apply
On-Site 1st/2nd Line Support Technician
Converge Technology Solutions —Hemel Hempstead
- £32,995 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
2d
2nd Line Technical Support Engineer
APCOA PARKING (UK) LTD —Uxbridge
- Up to £30,000 a year
- Weekend availability
- Windows
- SharePoint
- Communication skills
Quick apply
2nd Line Service Desk Engineer
Total IT Technology Solutions Ltd —London
- £29,000 - £31,000 a year
- Full-time
- Azure
- Software troubleshooting
- Windows
- Annual leave
- Referral programme
Quick apply
2d
2nd Line IT Support Engineer
Acturis —London
- Full-time
- Hybrid work
- Bachelor's degree
- Continuous improvement
Quick apply
Desktop Support Engineer
Humnize —Hayes
- £30,000 - £33,000 a year
- Azure
- Computer networking
- Organisational skills
2nd Line Engineer
ME+EM —London
- Full-time
- Management
- Customer service
- Project management
- Annual leave
- Employee assistance programme
Quick apply
On Site Support Engineer 24 month FTC
SmartestEnergy —London
- £32,000 - £39,000 a year
- Windows
- IT
- Linux
Quick apply
IT Support Engineer (1st / 2nd Line)
EnviroWales Limited —Hoddesdon
- From £30,000 a year
- Full-time
- Azure
- Customer service
- Travel
Quick apply
4d
2nd Line IT Support Engineer
Visionist Consulting —London
- Full-time
- Windows
- Microsoft Office
IT Support Technician
Elevate Technology Group —London
- £28,000 - £32,000 a year
- Azure
- Microsoft Outlook
- SharePoint
1st Line IT Support and Provisioning Engineer (TechBar)
Visionist Consulting —London
- Full-time
- Bar
- Windows
- Microsoft Office
Technical Support Center Engineer
NTT Global Data Centers —Hemel Hempstead
- Full-time
- Salesforce
- Microsoft Office
- Analysis skills
IT Support Engineer
GreatFind Recruitment —Surbiton
- £24,420 - £32,000 a year
- Full-time
- Customer service
- Computer networking
- IT
- Free parking
Quick apply
9d
2nd Line Support Analyst
FluidOne —Camberley
- £30,000 - £35,000 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Quick apply
2nd Line IT Engineer (Network Engineering)
Fuse Energy —London
- Full-time
- AWS
- Bachelor's degree
- Computer networking
- Annual leave
Quick apply
2nd Line Network Engineer
Fortray Global Services Ltd —London
- £38,000 - £42,000 a month
- Computer networking
- Gym membership

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2nd Line Service Desk Engineer

Nemo Resourcing Limited
Kilburn

Quick apply

Job details

Permanent | Full-time
Up to £38,000 a year
2 days ago

Benefits

Company pension
Private medical insurance

Qualifications

Microsoft Windows Server
Azure
Virtualisation
Computer networking
SharePoint
IT
Leadership
Intune

Full job description

2nd Line Service Desk Engineer

Welcome to my ad for a new 2nd Line Service Desk Engineer role. Rather than bury everyone in bullet points, for this role I'm going to be super direct and straightforward about what the role has to offer and what I'm after...

First of all, the role is for an award-winning, mid-sized IT Managed Service Provider. They're growing and have tons of ambition, which gives this role genuine progression potential. It has a path into upper tiers of support/technical consulting or team leadership, backed by investment in accredited training and a focus on professional and personal development.

We are looking for someone who already has experience working in an IT MSP. I do really mean that, and this ad has qualifying questions set accordingly. Sorry, if you don't have MSP experience, I'm not going to shortlist you for this particular role.

2nd Line Service Desk Engineer - duties

As is typical in a mid-sized MSP, your day-to-day will be very varied. This does mean being prepared to take the odd 1st Line call, but more importantly means being first point of contact for more acute, priority 1 incidents and escalations. The team gets entrusted with some pretty challenging stuff that in other companies might be passed over to Tier 3, so you'll get to stretch yourself.

You'll be dealing with a large number of external customers and they come in all shapes and sizes, from a wide variety of industries. This means you'll have to get to grips with lots of different tech, cloud and on-prem, from various vendors.

Most of the work you'll be doing will be via the Service Desk, but you will get to visit client sites on occasion.

The hours are pretty normal - the desk is open from 8am to 6pm so you'll work either 8-4:30 or 9:30-6. There are opportunities for a bit of overtime/weekend work but usually with plenty of notice.

The working pattern is hybrid - 3 days office, 2 days remote.

2nd Line Service Desk Engineer - requirements

Apart from the need to have experience working for an IT MSP, which (again) is non-negotiable I'm afraid, we're looking for : -

Strong and broad Microsoft product skills: Windows Server, M365, Azure, Intune, AD, Exchange, Sharepoint - as many of those as possible, accompanied ideally by some accreditations.

Decent networking skills and a good, broad understanding of areas such as Cyber Security, virtualisation, back-up/DR etc.

Crucially, an excellent problem-solving mindset, with the ability to find stuff out or work out who to ask when confronted with something you don't know the answer to.

We are very happy to consider people who feel they've served their time in 1st Line support, have been pushing for 2nd Line duties and are ready to make that switch.

Job Types: Full-time, Permanent

Pay: Up to £38,000.00 per year

Benefits:

Company pension
Private medical insurance

Application question(s):

Have you previously worked for an IT Managed Service Provider?

Work Location: Hybrid remote in Kilburn NW6 1DT

Quick apply

Refine Your Search

2nd line support engineer jobs in acton, gtl

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On-Site 1st/2nd Line Support Technician

2nd Line Technical Support Engineer

2nd Line Service Desk Engineer

2nd Line IT Support Engineer

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2nd Line Engineer

On Site Support Engineer 24 month FTC

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2nd Line IT Support Engineer

IT Support Technician

1st Line IT Support and Provisioning Engineer (TechBar)

Technical Support Center Engineer

IT Support Engineer

2nd Line Support Analyst

2nd Line IT Engineer (Network Engineering)

2nd Line Network Engineer

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