Echelon Club
Echelon Club is a private members’ network for business leaders, entrepreneurs, and high-performing professionals. We deliver curated experiences, exclusive events, concierge-style services, and meaningful business connections that help our members maximise opportunity and relationships.
As we grow, we are strengthening our Member Experience Team to ensure flawless delivery across all member requests, events, and experiences.
Role Overview
The Senior Client Success Executive is responsible for the end-to-end coordination and execution of member requests, projects, and events.
Working closely with the Client Success Manager and Client Success Executive, you will turn member needs into delivered outcomes - sourcing venues, coordinating suppliers, managing timelines, and ensuring every experience is executed to a high standard.
This is a hands-on delivery role, ideal for someone who enjoys fast-paced coordination, events, stakeholder communication, and operational execution in a premium environment.
You will not own overall member strategy or commercial retention - your focus will be on flawless delivery and execution of member experiences and projects.
Key Responsibilities
1. Member Request & Project Delivery
· Manage day-to-day delivery of member requests from brief to completion
· Translate member requirements into clear project plans and actions
· Coordinate suppliers, venues, and internal teams to deliver outcomes
· Track timelines, dependencies, and deliverables across multiple active projects
· Provide regular updates to the Client Success Manager and senior team members
· Ensure all projects are delivered on time and to a high standard
Typical requests include:
· Private dinners and networking events
· Venue sourcing for events or hospitality
· Supplier research and coordination
· Conferences
· Bespoke experiences (often overseas)
· Concierge-style lifestyle or business support requests
2. Event Coordination & Delivery (Core Function)
Support the delivery of both Echelon Club events and events requested by members including:
· Venue sourcing and availability checks
· Gathering proposals and presenting options
· Managing RSVPs, guest lists, and attendee communications
· Coordinating suppliers (catering, production, hospitality, AV, etc.)
· Supporting creation of run sheets and event logistics documents
· Ensuring smooth on-the-day execution and member experience
· Assisting with post-event feedback collection and reporting
For all Echelon Club events, you will play a key operational role in ensuring smooth delivery. Strategic event design and calendar ownership sit with senior team members.
3. Venue & Supplier Coordination
· Research and source suitable venues for events, meetings, and experiences
· Liaise with venues to obtain pricing, availability, and packages
· Coordinate supplier communications and bookings
· Ensure all operational details are clearly documented and confirmed
· Maintain strong relationships with key venue and supplier partners
4. Member Support & Communication
· Act as a responsive point of contact for member requests during project delivery
· Communicate updates clearly and professionally to members
· Manage expectations around timelines and deliverables
· Ensure members feel informed throughout the delivery process
· Escalate complex or high-value requests to the Client Success Manager
5. Operational & CRM Management
· Maintain accurate records of all member requests and activity
· Log updates, communications, and outcomes consistently
· Track project progress and ensure visibility for the wider team
· Support reporting on event delivery and member activity
· Help maintain data accuracy and operational organisation
6. Internal Collaboration
· Work closely with the Client Success Executive on onboarding and admin support
· Support the Client Success Manager with execution of member initiatives
· Collaborate with Marketing where required for event communications
· Share feedback on recurring member needs or operational improvements
· Skills & Experience Required
Skills & Experience Required
· Minimum 2 years’ experience in Events, Project Coordination, Hospitality, Client Services, or Client Success.
· Strong organisational and coordination skills
· Experience managing multiple projects simultaneously
· Confident communicating with suppliers and external partners
· Experience in event coordination or venue sourcing (highly desirable)
· Comfortable working with senior professionals and business leaders
· Strong attention to detail and follow-through
· CRM experience (Salesforce preferred but not essential)
What You Bring
· Highly organised and execution-focused
· Calm under pressure in fast-moving environments
· Strong communicator (written and verbal)
· Naturally service-oriented and responsive
· Enjoy coordinating moving parts and solving logistical challenges
· Comfortable working behind the scenes to make things happen
· Reliable, proactive, and detail-driven
· Excited by events, hospitality, and premium member experiences
What Success Looks Like
· Member requests delivered accurately and on time
· Events executed smoothly with positive member feedback
· Clear communication and minimal delivery friction
· Strong coordination between suppliers, venues, and internal teams
· High satisfaction from Client Success Manager and members
· Strong organisational control across multiple live projects
What We Offer
· Hands-on experience in a premium, fast-growing membership business
· Clear progression into Client Success Manager or related roles
· Training, support, and exposure to senior stakeholders
· Access to exclusive events and experiences
· A collaborative, ambitious and fun team environment
Ready to Take the Next Step?
If you are excited about the opportunity to help shape the future of Echelon Club, we would love to hear from you.
Pay: £37,000.00-£40,000.00 per year
Benefits:
- Casual dress
- Free parking
- On-site parking
Work Location: In person
