Guest experience leader Work, Jobs in Adlington, Lan (with Salaries)

Head of Customer Experience
Imagine That! Wigan —Wigan
- £35,000 - £40,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
6d
Assistant General Manager
Just The Place Group —Wigan
- From £16 an hour
- Part-time
- Hospitality
- Supervising experience
- Team management
- Free parking
Quick apply
3d
Supervisor
Popeyes UK —Horwich
- £12.75 - £13.25 an hour
- Full-time
- Supervising experience
- Communication skills
- Employee discount
- Flexible schedule
Quick apply
Foodhall Department Manager
Bents Garden & Home —Glazebury
- £32,000 a year
- Full-time
- Hospitality
- Management
- Organisational skills
- Free parking
- Annual leave
Tour Coordinator
OME for NST Travel Group —Blackpool
- Up to £26,694 a year
- Full-time
- Hospitality
- Customer service
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Guest Experience Curator
Deansgate Sof Alliance Hotelco Limited —Manchester
- Hospitality
- Sales
- Hotel
- Employee discount
- Gym membership
Receptionist
Tribe Manchester Airport —Manchester
- £13.46 an hour
- Part-time
- Microsoft Office
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
2d
Assistant Manager
KFC Chorley - Retail Park —Chorley
- £32,000 - £33,000 a year
- Full-time
- Restaurant
- Employee discount
9d
General Manager
Stanley House Hotel and Spa —Blackburn
- Full-time
- Hotel
- Leadership
- Hotel experience
- Annual leave
- Employee assistance programme
Quick apply
10d
Team Member - Guest Experience Lead
KFC Blackpool - Cherry Tree Road North —Blackpool
- Up to £12.71 an hour
- Part-time
- Employee discount
C&E Event Planner - The Jockey Club - Haydock Racecourse
Levy —Newton-le-Willows
- Full-time
- Annual leave
- Employee assistance programme
Assistant Manager
Slazenger Padel Clubs —Blackburn
- Weekend availability
- Continuous improvement
- Organisational skills
- Communication skills
Quick apply
9d
Freelance In-Person Event Specialist - Manchester, UK
Visit.org —Manchester
- Temporary
- Customer service
- English
- Travel
Quick apply
14d
Operations Manager
Popeyes UK —Liverpool
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
4d
Receptionist
Marriott Manchester Victoria and Albert Hotel —Manchester
- £13.17 an hour
- Full-time
- Customer service
- Hotel
- IT
Quick apply
4d
Room Attendant
09 Room Attendants —Blackburn
- £12.71 an hour
- Hotel
- Employee assistance programme
Quick apply
9d
General Manager
Hospitality: Mill Farm Sports Village, Dixon Grange, Sedgewick Scott —Preston
- Up to £47,000 a year
- Full-time
- Hospitality
- Hotel
- Hotel experience
- Employee discount
Conference & Events Manager
Hospitality: Mill Farm Sports Village, Dixon Grange, Sedgewick Scott —Preston
- Hospitality
- Hotel
- Organisational skills
2d
Floor staff / 7293 - The Nine Arches
J D Wetherspoon plc —Newton-le-Willows
- £12.81 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
2d
Team Leader
Treetop Golf Manchester —Manchester
- £13.65 an hour
- Full-time
- Employee discount
Quick apply

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Head of Customer Experience

Imagine That! Wigan
Wigan

Quick apply

Job details

Full-time
£35,000 - £40,000 a year
6 days ago

Qualifications

Hospitality
Management
Customer service
First Aid Certification
Continuous improvement
Leadership

Full job description

Overview
As Head of Customer Experience, you will lead the day-to-day running of the venue, ensuring exceptional standards across customer service, operations, team performance, health and safety, and commercial delivery.

You will be responsible for creating a welcoming, engaging and memorable experience for every guest whilst ensuring the attraction operates efficiently, safely and profitably.

This is a hands-on leadership role, ideal for someone who enjoys being visible on the floor, supporting teams and driving continuous improvement.

Visitor Experience

Lead and champion an outstanding visitor experience throughout the attraction.
Monitor customer feedback and implement improvements to enhance guest satisfaction.
Ensure all areas are clean, engaging, welcoming and operating to the highest standards.
Resolve customer concerns professionally and effectively.
Create a culture where exceptional customer service is at the heart of everything we do.
Oversee the daily operation of the attraction, ensuring smooth and efficient running.
Manage staffing levels and rota planning to meet business needs.
Drive operational performance and efficiency across all departments.
Ensure all opening and closing procedures are completed correctly.
Support the delivery of special events, school visits and seasonal activities.

Team Leadership

Recruit, train, develop and inspire a high-performing team.
Conduct regular one-to-ones and performance reviews.
Create a positive, energetic and supportive working environment.
Coach managers and supervisors to deliver excellent leadership throughout the venue.
Promote a culture of accountability, teamwork and continuous improvement.

Health & Safety

Ensure full compliance with all health and safety policies and procedures.
Maintain high standards of risk management and safeguarding.
Conduct regular venue inspections and audits.

About You

We're looking for an experienced operational leader who is passionate about customer experience and enjoys working in a fast-paced visitor attraction environment.

Essential

Previous experience in an Operations Manager, General Manager, Visitor Experience Manager or similar leadership role.
Strong people management and team development experience.
Excellent customer service and complaint resolution skills.
Experience managing operational performance and KPIs.
Strong organisational and problem-solving abilities.
Confident decision-maker with the ability to remain calm under pressure.
Flexibility to work weekends, bank holidays and school holidays. (Must be committed to one day at the weekend)

Desirable

Experience within visitor attractions, leisure, hospitality, family entertainment, tourism or retail.
Health & Safety qualification.
First Aid qualification.

If you're passionate about delivering exceptional guest experiences, leading successful teams and helping create magical memories for families, we'd love to hear from you.

Applications with a cover letter will be considered first

Job Type: Full-time

Pay: £35,000.00-£40,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

guest experience leader jobs in adlington, lan

Head of Customer Experience

Assistant General Manager

Supervisor

Foodhall Department Manager

Tour Coordinator

Guest Experience Curator

Receptionist

Assistant Manager

General Manager

Team Member - Guest Experience Lead

C&E Event Planner - The Jockey Club - Haydock Racecourse

Assistant Manager

Freelance In-Person Event Specialist - Manchester, UK

Operations Manager

Receptionist

Room Attendant

General Manager

Conference & Events Manager

Floor staff / 7293 - The Nine Arches

Team Leader

I want to receive the latest job alerts for guest experience leader in adlington, lan

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