Customer care specialist Work, Jobs in Aintree, Msy (with Salaries)

Receptionist / Admin Assistant
Mersey Care NHS Foundation Trust —Sefton
- £25,272 a year
- Full-time
- Communication skills
2d
Security Officer
Pinnacle Group —Bootle
- £29,904.33 a year
- Weekend availability
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Senior Customer Service Advisor
Barclays —Birkenhead
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Dental Nurse
Bupa Dental Care —West Derby
- Employee assistance programme
- Employee discount
Catering Assistant - Retail - Aintree Site Bistro
Liverpool University Hospitals NHS Foundation Trust —Liverpool
- £25,272 a year
- Part-time
- Rehabilitation centre
- Kitchen experience
2d
Customer Analytics Specialist
Nationwide Building Society —Chester
- £48,000 - £63,000 a year
- Full-time
- Analysis skills
4d
Motability Specialist – Sales Executive
Lookers —Liverpool
- £25,000 a year
- Full-time
- Sales
- Communication skills
- Annual leave
Quick apply
Head of Asset Optimisation
The Riverside Group —Liverpool
- £84,239.41 a year
- Full-time
- Continuous improvement
- Communication skills
Sales - Sales Advisor - UK
New Look —Liverpool
- Part-time
- Microsoft Word
People Partner
Pinnacle Group —Liverpool
- £45,000 - £50,000 a year
- Hybrid work
- Analysis skills
- Human resources
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Representative
The Granite Group —Formby
- £25,877 - £27,515 a year
- Full-time
- Communication skills
- Annual leave
- Referral programme
Quick apply
Welfare and Benefits Administrator
Partners Foundation Ltd —Wigan
- £23,775 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Work from home
- Sick pay
Quick apply
4d
Motability Specialist - Seat
Johnsons Cars —Liverpool
- £22,500 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Employee discount
Customer Service Specialist
EMR Group —Warrington
- Full-time
- Microsoft Excel
- Microsoft Office
- IT
- Annual leave
Quick apply
3d
IT Support Analyst
Specialist Holidays Group —Chester
- Full-time
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
Finance Customer Service Representative
The Granite Group —Liverpool
- £26,938 - £28,609 a year
- Full-time
- Hybrid work
- Communication skills
- Flexible schedule
Quick apply
Ward Hostess/Host
Medirest —Prescot
- £12.92 an hour
- Hotel
Bank Medical Records Administrator
Spire Healthcare —Wirral
- £12.76 an hour
- Part-time
- Customer service
- IT
- Communication skills
- Free parking
- Annual leave
11d
Skincare Specialist
NJS Aesthetics —Liverpool
- From £20 an hour
- Part-time
- Hospitality
- Social media management
- Customer service
Quick apply
8d
Workshop Manager
Northgate Vehicle Hire —Knowsley
- £40,921 a year
- Maintenance
- Employee discount
Quick apply
12d

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customer care specialist jobs near aintree, msy

Receptionist / Admin Assistant

Mersey Care NHS Foundation Trust -
Sefton

Apply Now

Job details

Full-time
£25,272 a year
2 days ago

Qualifications

Communication skills

Full job description

An exciting opportunity has arisen to join the Reception Hub for Community Clinic Services at Mersey Care NHS Foundation Trust.

The Reception Hub provides first point of contact for patients, carers and healthcare professionals seeking support from community health services. The successful candidate will play a key role in answering telephone calls, managing referrals and providing administrative support to ensure patients are directed to the appropriate services quickly and efficiently.

This role will require working at various community clinics once training is complete and the post holder is confident in the role.

This role is ideal for someone who has excellent communication skills and is committed to delivering a high standard of customer service.

The post holder will be required to work within various Community Clinics and will be first point of contact for service users providing a professional telephone and administrative service.

Key responsibilities will include:
Being the first Point of Contact for Service Users, handling incoming calls from patients, carers and healthcare professionals. Providing clear and accurate information in response to enquiries
Recording and updating patient information on Trust systems
Processing referrals and requests for community services
Ensuring calls are handled efficiently and in line with service standards
Managing calls and prioritising tasks within a busy contact centre environment
Escalating calls or queries where appropriate to clinical teams or senior staff
Completing administrative tasks linked to patient referrals and service coordination
Maintaining accurate records while adhering to confidentiality and information governance standards
Working as part of a team to maintain service performance and support operational targets

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Act as a first point of contact, providing customer services for patients, carers, staff, public, internal, and external customers, maintaining patient confidentiality at all times.

Ensuring appointments are organised and patients arrived in on time using the patient administration system to effectively utilise clinical time, including identifying and re-prioritising appointments.

Contribute to the processing of all forms of incoming and outgoing mail.

To be able to work without direct supervision, prioritising own workload to assist in the smooth running of the clinical services.

Demonstrate working practices to new staff as part of the induction process.

Recognise and assist as part of the team with the management of medical emergencies should they arise.

To escalate any issues or problem areas to senior colleagues within the team(s) as appropriate. Complex enquiries should be escalated according to locally agreed procedures.

Observe a personal duty of care in relation to equipment/resources.

To work in a flexible manner when cover is required, to support and maintain service delivery.

Have an awareness of the Trust complaints procedure which will include defusing potential complaints or conflict and escalating appropriately as necessary.

Contribute to any changes in procedures and implement procedures for the service.

Communicate appropriately and sensitively with patients and carers recognising the need for alternative methods of communication to overcome distressing situations, physical and learning disabilities, visual or hearing impairments, dementia, challenging behavior, cultural background, and preferred ways of communicating. This may include requesting the services of a translator.

Provide statistical information as required for audit purposes.

All post holders will agree to Commit to the vision of supporting Mersey Care in becoming a leading organisation in the provision of community services, mental health care, addiction services and learning disability care, and in doing so fully utilise their skills and experience to support the objectives of the Trust.

Apply Now

Refine Your Search

customer care specialist jobs in aintree, msy

Receptionist / Admin Assistant

Security Officer

Senior Customer Service Advisor

Dental Nurse

Catering Assistant - Retail - Aintree Site Bistro

Customer Analytics Specialist

Motability Specialist – Sales Executive

Head of Asset Optimisation

Sales - Sales Advisor - UK

People Partner

Customer Service Representative

Welfare and Benefits Administrator

Motability Specialist - Seat

Customer Service Specialist

IT Support Analyst

Finance Customer Service Representative

Ward Hostess/Host

Bank Medical Records Administrator

Skincare Specialist

Workshop Manager

I want to receive the latest job alerts for customer care specialist in aintree, msy

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