Senior supervisor Work, Jobs in Airdrie, Nlk (with Salaries)

Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Customer service
- Organisational skills
- Leadership
Trainee Health Visitor
NHS Scotland —Stirling
- £52,845 - £61,466 a year
- Full-time
- Master's degree
- University
- Travel
- Annual leave
12d
Fraud Senior Supervisor
The Cigna Group —Glasgow
- Full-time
- English
- Analysis skills
- Medical terminology
12d
International Settlements Team Lead
Broadridge —Glasgow
- Full-time
- Microsoft Excel
- Microsoft Office
- Supervising experience
Senior Associate - Corporate Actions
Broadridge —Glasgow
- Full-time
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
Transport Supervisor
Evri —Motherwell
- £36,000 - £39,000 a year
- Full-time
- Management
- English
- Maths
Senior Supervisor
VolkerWessels —Glasgow
- Annual leave
- Employee assistance programme
Operations Delivery Supervisor
Network Rail —Springburn
- £42,663 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
14d
Manager - EMEA Securities Operations
Broadridge —Glasgow
- Full-time
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
Site Agent / Senior Site Agent
AmcoGiffen —Cumbernauld
- £55,000 - £65,000 a year
- Full-time
- Civil engineering
- Engineering
- Organisational skills
- Life insurance
Quick apply
Associate - International Settlements
Broadridge —Glasgow
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
Senior Addiction Nurse - Alcohol and Drug Recovery Service (ADRS)
NHS Scotland —Glasgow
- £43,231 - £52,679 a year
- Part-time
- Nursing
- Annual leave
- Employee assistance programme
10d
Security Support Team Supervisor
ASEL —Livingston
- £16.34 an hour
- Weekend availability
- Management
- Microsoft Office
- First Aid Certification
- Employee assistance programme
3d
Assistant General Manager
The Superlative Collection —Glasgow
- £33,000 - £35,000 a year
- Part-time
- Hospitality
- Bar
- Supervising experience
- Employee discount
Quick apply
Field Care Supervisor (Care Team Lead) – Homecare
Alltogether Care Services LTD —Clydebank
- £30,000 a year
- Weekend availability
- Organisational skills
- IT
- In-person
- Free parking
- Paid training
Quick apply
10d
General Manager
Hide and Seek —Glasgow
- £37,000 - £38,000 a year
- Full-time
- Hospitality
- Bar
- Management
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Senior Bars Manager
SWG3 —Glasgow
- £35,000 - £45,000 a year
- Weekend availability
- Bar
- Microsoft Office
- In-person
Quick apply
13d
Care Assistant ( Day/Night Shift)
LittleInch Ltd —Erskine
- £13.50 - £13.90 an hour
- Part-time
- Care experience
- English
- Driving
- Free parking
- Paid training
Quick apply
Supervisor
JACK & JONES —Glasgow
- Part-time
- Sales
- Merchandising
- Communication skills
- Employee discount
7d
Field Care Supervisor (Care Team Lead)
Alltogether Care Services —Clydebank
- £30,000 a year
- Weekend availability
- Organisational skills
- IT
- In-person
- Free parking
- Paid training
4d

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senior supervisor jobs near airdrie, nlk

Service Desk Team Leader - Glasgow Head Office

City Facilities Management (UK) -
Glasgow

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Job details

Full-time

Qualifications

Customer service
Organisational skills
Leadership
Communication skills

Full job description

Location: Glasgow

Coordinate the day-to-day tasks of the Service Desk, ensuring compliance with contractual KPI targets and SLAs
Lead, drive, line manage and motivate a team that exceeds customer expectations and delivers a quality customer experience
Drive the team take ownership of their tasks and areas of responsibility
Identify and deliver training as required
Ensure that all team members take ownership and have accountability of a problem by ensuring and developing a thorough understanding of processes
Produce and analyse daily/weekly reports to improve and maximise teams’ performance
First point of escalation for issues raised by Service Desk operators
Ensure continuous development and understanding of CAFM/system functionality and how to apply this within processes
Performance manage the team including regular 121s with to ensure issues are identified and resolved quickly
Day to day supervision of the Service Desk operators, including but not limited to conduct, performance, time keeping, attendance and capability Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards, with support and advice from the Service Desk manager and HR
Assist Service Desk manager with management and production of staff rota ensuring coverage for holiday, sick absence etc
Fully support the Service Desk Operations Manager by establishing and maintaining an organised, structured, and well managed working environment
Work with the Service Desk Operations Manager to develop and maintain the skills and enthusiasm of all Service Desk Operators
Point of escalation within the Service Desk
Drive up customer perception and satisfaction
Assisting in the producing of performance reports for senior management, which may include but is not limited to reports on staff performance, service development etc
Work in conjunction with the other Service Desk teams to ensure a seamless end to end service
Support with training and induction of new starters
Work in partnership with the other Service Desk Supervisors to support best practice
Any other duties as required by the Service Desk Operations Manager

Minimum 2 years’ experience in a Service Desk environment (preferably FM)
Previous experience as a team leader preferable
Commercially astute, used to a contract operating environment with SLAs and KPIs
Enthusiasm to be a leader in a growing and customer focused environment
Can demonstrate good leadership skills or potential with excellent communications and organisational abilities
An outgoing and calm approach that helps to build excellent working relations and a harmonious environment
Ability to coach and motivate a team to provide the best customer service whilst operating within defined contract terms and processes
Excellent communicator and able to influence effectively at all levels
Knowledge of processes, protocols and procedures, personnel management and personnel policy
Knowledge of reporting techniques
Demonstrated skills in employee supervision
Ability to lead change and innovation
Interpersonal skills to effectively motivate others
Knowledge of computer application programs
Organisational and customer service skills to effectively manage multiple priorities
Interpersonal communication skills to include verbal and written, active listening, critical thinking, persuasiveness, advising and counseling skills
Ability to quickly evaluate issues and identify resolution

Apply Now

Refine Your Search

senior supervisor jobs in airdrie, nlk

Service Desk Team Leader - Glasgow Head Office

Trainee Health Visitor

Fraud Senior Supervisor

International Settlements Team Lead

Senior Associate - Corporate Actions

Transport Supervisor

Senior Supervisor

Operations Delivery Supervisor

Manager - EMEA Securities Operations

Site Agent / Senior Site Agent

Associate - International Settlements

Senior Addiction Nurse - Alcohol and Drug Recovery Service (ADRS)

Security Support Team Supervisor

Assistant General Manager

Field Care Supervisor (Care Team Lead) – Homecare

General Manager

Senior Bars Manager

Care Assistant ( Day/Night Shift)

Supervisor

Field Care Supervisor (Care Team Lead)

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