Customer support & client services managers Work, Jobs in Albrighton, Shr (with Salaries)

Operational Support Team Leader
Culligan UK limited —Wolverhampton
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
13d
Technician, Customer Service
Carrier —Telford
- £24,785 - £49,420 a year
- Full-time
- Hybrid work
- Customer service
- Supervising experience
- Presentation skills
Customer Support Manager
Momentus Technologies —Birmingham
- Remote
- Hospitality
- Management
- SQL
Quick apply
Booking Services Manager
Bookings & Reservations Group Ltd —Birmingham
- £40,000 - £55,000 a year
- Full-time
- Management
- Customer service
- Supervising experience
- Health & wellbeing programme
- Language training provided
Quick apply
2d
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Head of Employer Services
City of Wolverhampton Council —Wolverhampton
- £66,939 - £70,283 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
13h
Director of Customer Operations
Bookings & Reservations Group Ltd —Birmingham
- £65,000 - £105,000 a year
- Full-time
- Hospitality
- Customer service
- Bachelor's degree
- Health & wellbeing programme
- Language training provided
Quick apply
3d
Complaints Experience & Journey Lead
National Westminster Bank PLC —Birmingham
- £61,000 - £91,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Financial services
- Annual leave
17h
International Customer Service Manager
DPD Group UK —Oldbury
- £70,500 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Communication skills
- Free parking
Quick apply
Virtual Services Manager
Unimex Virtual Services Ltd —Birmingham
- £44,000 - £60,000 a year
- Full-time
- Supervising experience
- Bachelor's degree
- In-person
- Health & wellbeing programme
- Language training provided
Quick apply
6d
Customer Service Team Leader
WDC Automotive Ltd t/a wedelivercars.co.uk —Walsall Wood
- £32,500 - £35,000 a year
- Full-time
- Management
- Customer service
- English
Quick apply
13d
Tyre Solutions Lead
RAC —Walsall
- £36,400 a year
- Communication skills
Transition Lead (12 Months FTC)
Wipro Limited —Telford
- Organisational skills
- Leadership
- Negotiation
Quality Assurance Performance Coach (9-12 month FTC)
Water Plus —Stoke-on-Trent
- From £27,000 a year
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
5d
Contact Centre Team Manager
Vax Ltd —Droitwich
- Up to £32,000 a year
- Weekend availability
- Hybrid work
- Management
- Customer service
- English
- Free parking
- Work from home
Quick apply
18h
Call Centre Team Lead
Gallagher —Brierley Hill
- Full-time
- Communication skills
- Employee stock purchase plan
- Life insurance
Team Leader
Gallagher —Brierley Hill
- Communication skills
- Employee stock purchase plan
- Life insurance
Customer Service Supervisor
Mondi —Birmingham
- Sales
- Customer service
- ERP systems
- Employee discount
- Referral programme
3d
Team Leader – OOH Sandwell Services
Partnering Health —Stafford
- Part-time
- Management
- Customer service
- Leadership
- Annual leave
- Employee assistance programme
Marcus by Goldman Sachs, Customer Operations Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Mentoring
- Communication skills
- Employee assistance programme

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customer support & client services managers jobs near albrighton, shr

Operational Support Team Leader

Culligan UK limited -
Wolverhampton

Quick apply

Job details

Full-time
13 days ago

Benefits

Company pension
Employee assistance programme
Employee discount
Paid volunteer time
Sick pay

Qualifications

Customer service
Communication skills

Full job description

Who are we?

Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan’s complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we’re committed to delivering state-of-the-art products and water solutions that benefit our customers, while minimizing the impact on the environment.

The Team Leader supports and enables day today CX performance—providing leadership, coordination, and oversight so workflows run smoothly, service is consistent, and team collaboration is effective.

Acting as a key point of CX leadership, the role clarifies priorities, balances workloads, and keeps people aligned to shared objectives, while driving tactical management and longer-term improvements to processes, capability, and service standards.

What this role involves:

Provide hands-on support during absence, spikes, or operational pressure; maintain continuity of service; hold broad awareness of team workflows to reassign tasks and step in to protect service standards.
Hold broad awareness of team workflows to enable flexible redistribution of tasks.

Build strong working relationships across the team to support collaborative problem-solving.
Encourage a “one team” mindset that strengthens shared ownership of outcomes.
Facilitate effective handovers and ensure priorities are clearly understood.
Lead daily team huddles or short stand‑ups to review current workload, challenges, and celebrate successes.

Apply and uphold clear processes, behaviours, and expectations across the team.
Identify operational variances or process gaps early and address them proactively.
Organise or support QA activity and ensure operational documentation is kept up to date.

Use end-to-end knowledge of operations to identify root causes of issues, to allow for proactive ‘feedback loop.’
Drive continuous improvement by identifying inefficiencies and suggesting solutions.

Ensure important information is shared clearly and promptly across the team.
Translate operational priorities into clear, actionable instructions.
Escalate issues to the CX Manager early where necessary.

Identify skills, strengths, and development opportunities within the team.
Provide day-to-day coaching, feedback, and mentoring to build capability.
Allocate resources smartly based on changing priorities and demand levels.
Balance workloads across the team to maintain fairness and efficiency.
Reduce the need for emergency cover by forecasting needs early.
Use data (e.g., workload volumes, queues, SLAs, ageing) to guide decision-making.
Provide the CX Manager with visibility of pressure points and emerging issues.
Offer practical recommendations based on daily operational experience.
Contribute to planning sessions, process reviews, and improvement initiatives.
Support development of KPIs, dashboards, and performance insights.

Requirements

Strong understanding of operational/customer service environments
Ability to manage competing priorities with sound judgement
Excellent communication and interpersonal skills
Collaborative, solutions focused‑ approach
Able to coach, motivate, and develop others
Comfortable with varied workloads and shifting priorities

Key Attributes

Proactive and adaptable
Calm under pressure
Strong organisational awareness
Team first mindset
Positive, supportive leadership style
Attention to detail
Continuous improvement mindset

Benefits

Monday - Friday working pattern
23 days' holiday + Bank Holidays
Company Pension scheme
Company Sick Pay (after qualifying period)
Enhanced Paternity & Maternity benefits
Shopping discounts + 24 hours access to Employee Assistance Programme + Volunteering Day
Employee support network and mental health assistance
Opportunity for career progression

Quick apply

Refine Your Search

customer support & client services managers jobs in albrighton, shr

Operational Support Team Leader

Technician, Customer Service

Customer Support Manager

Booking Services Manager

Manager of Dedicated Implementations - EMEA

Head of Employer Services

Director of Customer Operations

Complaints Experience & Journey Lead

International Customer Service Manager

Virtual Services Manager

Customer Service Team Leader

Tyre Solutions Lead

Transition Lead (12 Months FTC)

Quality Assurance Performance Coach (9-12 month FTC)

Contact Centre Team Manager

Call Centre Team Lead

Team Leader

Customer Service Supervisor

Team Leader – OOH Sandwell Services

Marcus by Goldman Sachs, Customer Operations Manager, Associate, Birmingham

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