1st line support Work, Jobs in Alcester, War (with Salaries)

IT & Cyber Support Trainee (Degree Apprenticeship)
Assure Technical —Malvern
- £18,000 - £23,000 a year
- Full-time
- Computer skills
- In-person
- Communication skills
- Free parking
- Relocation assistance
Quick apply
9d
1st Line NOC Engineer
Convergence Group —Solihull
- £28,000 - £36,000 a year
- Weekend availability
- Communication skills
Quick apply
IT Service Desk Analyst
EBC Group(UK) Limited —Halesowen
- Up to £26,500 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Sick pay
Quick apply
2nd Line IT Engineer
Commercial —Cheltenham
- £28,000 - £34,000 a year
- Full-time
- Hybrid work
- SharePoint
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
Service Desk Analyst
Hazlewoods —Cheltenham
- £27,000 - £35,000 a year
- Full-time
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Warwick
- Full-time
- Maintenance
- Windows
- Travel
- Free parking
- Annual leave
2d
R0338 Policy Assistant - 2.5 Year Fixed Term Contract
West Midlands Office of the Police and Crime Commissioner —Birmingham
- £32,613 - £37,020 a year
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
Quick apply
Inspector - Late Shift
Accrofab —Alcester
- Full-time
- Continuous improvement
- Quality control
Quick apply
IT Support
School of Coding —Birmingham
- £28,000 - £32,000 a year
- Full-time
- Google Suite
- Computer Science
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Medical and Administration Officer (term-time plus 2 weeks)
West House School —Birmingham
- £14.13 - £14.44 an hour
- Full-time
- Medication administration
- Sales
- Databases
- Free parking
- Annual leave
Quick apply
4d
Section Administrator [Off Track]
Network Rail —Birmingham
- £25,409 a year
- Full-time
- Hybrid work
- Databases
- Administrative experience
- Organisational skills
- Free parking
- Annual leave
5d
Policy, Performance & Complaints Manager
Warwick District Council —Warwick
- £53,460 - £55,611 a year
- Part-time
- Analysis skills
- Continuous improvement
- Communication skills
Event Crew
1st Choice Connected Limited —Birmingham
- £15 an hour
- Temporary
- Hospitality
- Management
- First Aid Certification
- Free parking
Quick apply
9d
Technical Support Analyst
hireful —Banbury
- £35,000 - £40,000 a year
- Full-time
- Work from home
Quick apply
11d
Contract and Project Operations Administrator
SCC —Birmingham
- £28,840 a year
- Monday to Friday
- Hybrid work
- Microsoft Excel
- Administrative experience
- Continuous improvement
4d
Web Forms Coordinator (3-6 months Contract)
Inspired Thinking Group (ITG) —Birmingham
- Hybrid work
- Organisational skills
- Agile
Quick apply
12d
3rd Line Support Engineer
wavenet —Shirley
- Full-time
- Azure
- Windows
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
CMM Inspector
Ingersoll Rand —Redditch
- Day shift
- Engineering
- Microsoft Office
- Quality control
- Employee assistance programme
4d
Housing Officer – Supported Accommodation
Coventry City Council —Coventry
- £28,598 - £34,434 a year
- Monday to Friday
11d
IT Service Desk Manager
Northrop Grumman —Cheltenham
- £55,000 - £65,000 a year
- Continuous improvement
- Team management
- Travel

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IT & Cyber Support Trainee (Degree Apprenticeship)

Assure Technical -
Malvern

Quick apply

Job details

Permanent | Full-time
£18,000 - £23,000 a year
9 days ago

Benefits

Free parking
Casual dress
Additional leave
Relocation assistance
Employee mentoring programme
Company pension
Work from home
Company events
Bereavement leave
Referral programme
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Driving Licence
Process improvement
AS Level
Technical writing
Computer skills
Customer support
Customer interaction
Technical project management
Cybersecurity
Project management experience
BTEC
Communication skills
A Level
Help desk

Full job description

Are you passionate about IT and cybersecurity, looking to launch your career with the UK’s most trusted cybersecurity partner?

We are seeking a driven, curious, and customer-focused IT & Cyber Support Trainee to join our Malvern team. In this entry-level role, you will serve as a vital point of support for our daily business operations and external clients, delivering first-class 1st line IT support, setting up client accounts, and assisting businesses in achieving compliance with cybersecurity frameworks such as Cyber Essentials.

Full comprehensive training will be provided. Following a successful probation period, you will have the opportunity to map out a tailored cybersecurity career pathway, including the opportunity to embark on a funded Degree Apprenticeship and gain specialist industry qualifications, including Cyber Essentials / Cyber Essentials Plus Assessor and Cyber Scheme Team Member (CSTM).

Success Metrics

Customer Satisfaction & First-Contact Support: Friendly, professional 1st line support delivery that helps maintain our 5.0* Trustpilot rating through clear communication and rapid fault resolution.
Operational Progress & Autonomy: Rapid onboarding onto internal systems, progressing to independent, intuitive task management and priority handling by Month 6.
Compliance & Technical Delivery: Accurate setup of client accounts and precise support for consultants delivering Cyber Essentials and other security frameworks.
Process Improvement & Initiative: Active contribution to documenting IT procedures, researching emerging technologies (including AI and new threats), and improving internal workflow efficiencies.
Professional Development: Successful progression through probationary benchmarks and enrollment onto a formal IT/Cyber Security Apprenticeship pathway.

Key Responsibilities

1. 1st Line IT & Client Cyber Support

1st Line Troubleshooting: Perform 1st line IT support tasks, including workstation setup, hardware/software repairs, network troubleshooting, and resolving daily end-user technical queries.
Client Security Compliance: Provide direct, friendly support to clients to ensure their devices and systems comply with Cyber Essentials and other cybersecurity frameworks.
Account Administration: Set up and maintain client accounts across various platforms, ensuring smooth onboarding and access control.
Consultancy Support: Assist Assure Technical’s consultants in delivering cyber certifications, technical audits, and client projects.

2. Internal Operations, Security & Research

Security Monitoring: Monitor and report internal IT security issues, system performance, and network health to your line manager.
Documentation & Optimisation: Assist with documenting IT processes and standard operating procedures for team-wide use while optimising business systems.
Technology & Threat Research: Actively research new technologies, industry advances, emerging cyber threats, and AI tools to help the business stay ahead.
General Technical Support: Provide technical expertise to other business functions as required, ensuring compliance with current UK IT legislation.

Qualifications, Skills & Attributes

Required Qualifications, Experience & Attributes

Education: 5+ GCSEs at Grade 5/C or above (including Maths & English) plus an A-Level, AS-Level, or BTEC in IT, Computing, or a related technical discipline.
Passion for Cyber: A demonstrable, active interest in IT, networking, and cyber security.
Problem-Solving Mindset: Natural curiosity, a knack for pragmatic troubleshooting, and the drive to dig deep until a solution is found.
Communication & Personability: Clear written and verbal communication skills; confident and patient when dealing with end-users over the phone, online, or face-to-face.
Work Ethic & Integrity: High attention to detail, strong self-motivation, adaptability under pressure, and an alignment with our core values (We Deliver Excellence, We Do the Right Thing, We Work as One).
Technical Skills: Technically adept and a confident user of Microsoft/Google Workspace.

Desirable Qualifications, Skills & Attributes

Relevant IT work experience
IT hobbyist projects
Customer-facing exposure.
Full clean UK Driving Licence.

About Assure Technical

Assure Technical is an award-winning, family-run cybersecurity company based in the Malvern Hills, Worcestershire. We are technical security experts who pride ourselves on making security simple for our expanding B2B client base, ranging from progressive SMEs to corporates.

With over 350 genuine 5-star Trustpilot customer reviews and an overall rating of 5.0*, we are the most trusted cyber partner in the UK. We pride ourselves on offering market-leading solutions and are guided by our core values: We Deliver Excellence, We Do the Right Thing, We Work as One.

You can find out more about what we do at .

Why Join Assure Technical?

Competitive Salary: £18,000 – £23,000 per annum (subject to experience).
Career Pathway & Qualifications: Comprehensive on-the-job training with funded apprenticeship options—including up to a Level 6 Degree Apprenticeship—and specialized cyber security certifications post-probation.
Workplace Perks: Healthcare cash-back scheme (day-to-day treatments, digital health tools, 24/7 virtual GP), tailored personal development plan, 25 days holiday plus Bank Holidays, and a day off for your birthday.
Flexible Working: Hybrid/flexible options available once up to speed in the role and working independently.
Incredible Location & Facilities: Air-conditioned workspace in the Malvern Hills featuring an on-site restaurant, free parking, kitchen, and shower facilities.
Culture: Regular team socials, events, and a supportive, growth-focused environment.

How to Apply

Ready to take your first step toward a rewarding career in cybersecurity with a 5-star team? Please submit your CV and a cover letter explaining your passion for IT and cybersecurity.

Application Deadline: 4th September 2026

Assure Technical is an equal opportunity employer. All applicants must have the right to work in the UK. No agencies, please.

Pay: £18,000.00-£23,000.00 per year

Benefits:

Additional leave
Bereavement leave
Casual dress
Company events
Company pension
Employee mentoring programme
Free parking
On-site parking
Referral programme
Relocation assistance
Sick pay
Work from home

Ability to commute/relocate:

Malvern WR14 3SZ: reliably commute or be willing to relocate with an employer-provided relocation package (required)

Application question(s):

Do you have prior cyber security / infosec project management experience?
Do you have a recognised project management qualification?

Experience:

Technical project management: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

1st line support jobs in alcester, war

IT & Cyber Support Trainee (Degree Apprenticeship)

1st Line NOC Engineer

IT Service Desk Analyst

2nd Line IT Engineer

Service Desk Analyst

1st / 2nd Line IT Support Analyst

R0338 Policy Assistant - 2.5 Year Fixed Term Contract

Inspector - Late Shift

IT Support

Medical and Administration Officer (term-time plus 2 weeks)

Section Administrator [Off Track]

Policy, Performance & Complaints Manager

Event Crew

Technical Support Analyst

Contract and Project Operations Administrator

Web Forms Coordinator (3-6 months Contract)

3rd Line Support Engineer

CMM Inspector

Housing Officer – Supported Accommodation

IT Service Desk Manager

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