Contract Type:
Fixed Term (Fixed Term)
About Autoglass ® and Laddaw ®
We’re a recognised superbrand and we know where we’re going. We’re a business with direction and purpose and regardless of your role here, it’s about us all making a difference with real care. We never stand still. We’re relentless, innovative and ambitious, always looking to go further and improve, which creates a world where we need genuine and driven people to help us get there.
Making a Difference Together.
As a truly people focused business, we believe in promoting opportunities for all, welcoming people who share our passion for enabling exceptional customer experience. We’ll support you with fantastic tools and training in an atmosphere that encourages idea contribution and collaboration working with warm, friendly and real people. If this sounds like somewhere you’ll thrive, keep reading .
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Work Location: Bardon, Leicester
Role Type: 12-month Fixed Term Contract / Secondment
Weekly Hours: 40
Hybrid: 3 days per-week office based
Salary: £28,537
Benefits: 10% Annual company performance related bonus, Pension contributions up to 10%, 20 days annual leave
Autoglass ® are pleased to bring an opportunity to the market for someone who has experience within Customer Service environment who is now looking to build on those skills within a growing business.
Joining our wholesale business (Laddaw®) at a very exciting time as we continue a growth trajectory and make year on year improvements, in 2023 we secured a significant financial investment for the development of our wholesale systems including our website and online ordering facilities, further cementing Laddaw® as a market leader and modernising our business.
Within this role you will proactively engage in inbound conversations with external/wholesale customers, engaging with them to maintain strong customer relationships.
You’ll hold regular ‘check-in’ calls with wholesale customers to ensure we are fulfilling requirements as needed and maximising sales opportunities and resolve operational issues and price queries as they arise, making follow up calls to customers where needed.
You’ll identify and act upon opportunities to increase sales and develop the business of Belron UK Ltd with our wholesale customers as well as managing enquiries and sales requests from wholesale customers via voice or online channels.
We would like to see someone motivated and driven to provide an excellent customer experience across all the accounts they’ll manage. You’ll need to be comfortable speaking with customers directly so experience in either a phone-based environment or a retail setting is ideal.
You’ll also be working with a variety of departments across the business so the ability to engage and build rapport at all levels is highly desirable.
Our Values of Caring, Genuine, Collaborative and Driven are our DNA and underpin everything we do by shaping how we interact with our people internally, and our external partners and customers.
Our purpose as one of the Belron® group of companies, is making a memorable difference with care .
Accessibility: We make every effort to make our web presence accessible t o all. Upon request and consistent with applicable laws, we’ll provide reasonable accommodations to individuals who need assistance in the application/hiring process. For assistance, contact us at [email protected] .
