Client services occupations Work, Jobs in Alcester, War (with Salaries)

Cyber Security - Scoping & Client Engagement Coordinator - Graduate with work experience - Salary - £27K - £34K - Birmingham/Hybrid
Resillion —Birmingham
- £27,000 - £34,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Business
Quick apply
Complaints Coordinator
WORD360 Language Services —Birmingham
- £26,000 - £27,000 a year
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
- Flexible schedule
Pensions Customer Services Executive
NFP Corp —Bromsgrove
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Communication skills
- Annual leave
13d
Sales Support Specialist – Partner Alliance
CSafe Global —Redditch
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
4d
Business Support and Customer Service Specialist
HERMEQ —West Bromwich
- Up to £30,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
Quick apply
6d
Internal Account Manager
Future Garments Ltd —Smethwick
- £24,790 a year
- Full-time
- Microsoft Excel
- Salesforce
- IT
- Employee discount
Quick apply
9d
Pre-Implementation Specialist
TrueCommerce —Coventry
- Remote
- Microsoft Office
- Master's degree
- Bachelor's degree
- Employee assistance programme
- Life insurance
Global Account Support
Beeswift Limited —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
Helpdesk Coordinator - FTC 12 months
WORD360 Language Services —Birmingham
- £25,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Flexible schedule
Customer Support Coordinator
Daikin Industries Ltd. —Birmingham
- Full-time
- Customer service
- Communication skills
Quick apply
Customer Services Team Adviser
Advisory, Conciliation and Arbitration Service —Birmingham
- £30,120 - £30,995 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
11d
Customer Success Representative – eShepherd
Gallagher Group —Birmingham
- Full-time
- Remote
- English
- Communication skills
- Employee assistance programme
Transport Customer Services Operator
Maritime Transport —Birmingham
- Full-time
- Microsoft Excel
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Specialist Customer Service Advisor
Cromwell —Dudley
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Employee assistance programme
9d
Customer Relationship Assistant
Elis —Birmingham
- Call to connect
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Annual leave
- Employee assistance programme
Customer Parts Support Specialist
Siemens Energy —Warwick
- Full-time
- Customer service
- ERP systems
- Microsoft Office
EPR Account Manager (UK)
Valpak Ltd —Stratford-upon-Avon
- £27,500 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave
Senior Associate - Client Services (Voice)
SS&C Technologies —Birmingham
- Full-time
- Hybrid work
- Communication skills
Client Services Representative
Moneycorp —Coventry
- Full-time
- Hybrid work
- Customer service
- Word processing
- English
11d
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply

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Cyber Security - Scoping & Client Engagement Coordinator - Graduate with work experience - Salary - £27K - £34K - Birmingham/Hybrid

Resillion -
Birmingham

Quick apply

Job details

Full-time
£27,000 - £34,000 a year

Qualifications

Power BI
Project coordination
Microsoft Office
Administrative experience
Cybersecurity
Business
Communication skills

Full job description

Company Description

Help us to achieve our goal to be the global leader in total quality services.

With your help we will achieve this by delivering Total Quality 360, a comprehensive suite of cutting-edge services which combine quality engineering, cyber security, conformance & interoperability and content quality to deliver end-to-end total quality solutions.

Here at Resillion, our culture is based on an ‘if you see something, say something’ attitude where we take responsibility. It’s one where we expect to adapt and embrace change as the company grows. It’s based on recognising the individual worth of every one of our employees and developing their skills to keep us all at the forefront of our industry.

Above all, it’s a culture where we’re passionate about what we do, and we’re committed to the greater good of the company.

If you would like to be part of our journey, then this role may be the one for you.

Job Description

Job Title: Cyber Security - Scoping & Client Engagement Coordinator - Graduate with work experience - Salary - £27K - £34K - Birmingham/Hybrid
Location: Birmingham/Hybrid
Reports To: Cyber Security Operations Manager
Department: Cyber Security Assurance Testing
Employment Type: Full-time, Permanent

** PLEASE NOTE - WE CAN ONLY ACCEPT APPLICANTS WITH 5 YEARS UK ADDRESS HISTORY AND ARE ELIGIBLE FOR FULL SECURITY EXPERIENCE (SC) **

Role Overview

The Scoping & Client Engagement Coordinator plays a critical operational and customer and customer engagement office role within the Cyber Security Assurance Testing team. Acting as the central coordination point across customers, Cyber Assurance Testing resources, delivery teams, the Resource Planning Team, and Strategic Business Managers, the role is responsible for orchestrating the end-to-end lifecycle of cyber security testing engagements. The successful candidate will ensure that customer-facing SLAs and internal KPIs are achieved across all phases of the engagement lifecycle, from initial scoping and resource coordination through to peer review, quality assurance, and reporting. The role requires strong organisational, communication, and stakeholder management skills, together with the ability to work effectively in a fast-paced cyber security environment.

Key Responsibilities

Total Commitment

Coordinate and manage the end-to-end lifecycle of cyber security assurance testing engagements, ensuring that internal KPIs and customer-facing SLAs are consistently achieved.
Arrange and coordinate scoping calls between customers, penetration testers, and delivery teams.
Work closely with the Resource Planning Team to ensure suitably skilled cyber security resources are allocated to customer engagements in line with agreed dates and timelines.
Track all engagement milestones to ensure Statements of Work, testing activities, peer reviews, quality assurance activities, final reporting and customer delivery are completed on schedule.
Plan, coordinate, and quality-assure engagements, working with internal teams or subcontractors.
Ensure all deliverables meet agreed timelines and quality standards.

Passionate about Quality

Support the preparation and coordination of Statements of Work (SOWs), engagement documentation, testing schedules, and customer onboarding activities.
Ensure all testing prerequisites, customer access requirements, and supporting documentation are completed before assessments commence.
Coordinate draft report reviews, independent peer review, and quality assurance activities to maintain high standards of technical and customer deliverables.
Assist in ensuring final reports are securely delivered to customers in line with agreed service expectations.
Support the continuous improvement of operational workflows, reporting processes, and engagement coordination activities across the cyber practice.
Assist with the development and maintenance of KPI and SLA dashboards to support operational management and customer reporting.
Contribute towards improving efficiency, utilisation, customer experience, and delivery governance within the cyber security practice.

Absolute Integrity

Maintain accurate engagement records, customer communications, and operational trackers within internal systems.
Handle sensitive customer and operational information professionally and confidentially.
Ensure all activities are aligned with company policies, information security requirements, and operational governance standards.
Maintain strict confidentiality when handling sensitive data.

Growth Mindset

Develop knowledge of cyber security assurance testing services, terminology, and delivery methodologies.
Build strong working relationships across cyber security, sales, delivery, resource planning and operational teams.
Support the wider cyber practice through proactive coordination, communication, and stakeholder engagement.

Skills & Experience

Strong organisational, administrative, and coordination skills.
Excellent written and verbal communication skills with the ability to communicate professionally with both technical and non-technical stakeholders.
Ability to manage multiple tasks, competing priorities, and tight deadlines within a fast-paced operational environment.
Strong attention to detail and commitment to maintaining quality standards.
Comfortable working closely with technical cyber security teams and learning cyber security terminology and processes.
Proficiency with Microsoft Office, Microsoft Teams, or similar collaboration and ticketing platforms.
Experience producing operational reporting, KPI dashboards, or service delivery reporting would be an advantage, e.g. Power BI dashboards.
Degree in Cyber Security, Business, IT, Project Management, or a related discipline is desirable.
Previous experience in project coordination, service delivery, customer engagement, or operational support environments is desirable.
Interest in cyber security operations, penetration testing services, and client engagement.
The successful candidate will be required to undergo Security Vetting.

Quick apply

Refine Your Search

client services occupations jobs in alcester, war

Cyber Security - Scoping & Client Engagement Coordinator - Graduate with work experience - Salary - £27K - £34K - Birmingham/Hybrid

Complaints Coordinator

Pensions Customer Services Executive

Sales Support Specialist – Partner Alliance

Business Support and Customer Service Specialist

Internal Account Manager

Pre-Implementation Specialist

Global Account Support

Helpdesk Coordinator - FTC 12 months

Customer Support Coordinator

Customer Services Team Adviser

Customer Success Representative – eShepherd

Transport Customer Services Operator

Specialist Customer Service Advisor

Customer Relationship Assistant

Customer Parts Support Specialist

EPR Account Manager (UK)

Senior Associate - Client Services (Voice)

Client Services Representative

Customer Relationship Manager

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