Delivery director Work, Jobs in Alcester, War (with Salaries)

Head of Branch Support
Helping Hands —Alcester
- Up to £75,000 a year
- Hybrid work
- Customer service
- Leadership
- Communication skills
Quick apply
1d
Head of Enterprise Portfolio Delivery
NFU Mutual —Stratford-upon-Avon
- Up to £130,000 a year
- Full-time
- Hybrid work
- Financial services
- Annual leave
- Employee discount
10d
Head of Field Sales (UK & Ireland)
Hozelock Ltd —Birmingham
- £65,000 - £70,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Free parking
- Annual leave
Quick apply
Client Delivery Director. Perm. Up to £150k
Warwick Nub News —Warwick
- Up to £150,000 a year
3d
Strategic Account Director
OCS Group —Birmingham
- Customer service
- Engineering
Quick apply
8d
SC Cleared Digital Delivery Lead- Director London, Bristol or Birmingham
Turner & Townsend —Birmingham
- Full-time
Quick apply
Head of UK / Ireland
Tvh Uk Ltd —Kidderminster
- Management
- Travel
Quick apply
8d
Client Director
AtkinsRéalis —Birmingham
- Full-time
- Hybrid work
- Project management
- Communication skills
Head of UK / Ireland
TVH Parts —Birmingham
- Management
- Travel
Account Director
TVS Supply Chain Solutions —Birmingham
- Hybrid work
- Sales
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Director of Revenue Strategy & Distribution
Aimbridge Hospitality EMEA —Birmingham
- Full-time
Quick apply
Insurance Client Director - Corporate Risk, Birmingham
Aon Corporation —Birmingham
Head of Accounting and Delivery
Fisher German —Birmingham
- Part-time
- Hybrid work
- Microsoft Office
- Presentation skills
- Accounting
- Employee assistance programme
4d

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Head of Enterprise Portfolio Delivery
NFU Mutual —Stratford-upon-Avon
Employee Volunteering - volunteer in the community for one day each year. Unlimited access to Refer a Friend £500 bonus scheme.
Up to £130,000 a year
10d
Head of Product - Secure Mobility
PentenAmio UK —Tewkesbury
We have a growing suite of products and technology that enable government and national security customers to communicate, collaborate, and operate safely…
Quick apply

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Head of Branch Support

Helping Hands -
Alcester

Quick apply

Job details

Up to £75,000 a year
1 day ago

Qualifications

Customer service
Leadership
Communication skills

Full job description

Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

At Helping Hands, kindness is our foundation. From our first kitchen-table beginnings to the thousands-strong team we are today, we're united by one belief: everyone deserves to live well in the place they call home.

As we continue to grow and evolve our services, we're looking for an exceptional leader to shape and develop one of the most important functions in our business. If you're passionate about delivering outstanding customer experiences, leading high-performing teams, and creating operational excellence at scale, there's a place for you here.

Location: Alcester/Hybrid
Salary: Up to £75,000 + car allowance

This is a pivotal senior leadership role at the heart of Helping Hands' operations.

As our Head of Branch Support, you'll lead and develop a best-in-class centre of excellence that supports our branch teams, carers, customers and families across both our Visiting Care and Live-in Care services. You'll be responsible for shaping how specialist support is delivered, ensuring every touchpoint reflects the high standards of care, service and communication that Helping Hands is known for.

This is not simply a customer service leadership role.

This is an opportunity to influence strategy, drive operational excellence, lead transformation, and create exceptional experiences for customers, carers and colleagues across a complex, nationwide organisation.

What You'll Be Doing

Leading and developing our Branch Support, Carer Services and Out of Hours teams
Creating a centre of excellence that delivers outstanding support to branch teams, carers, customers and families
Driving exceptional customer experiences across all key service touchpoints
Shaping and delivering a long-term workforce strategy to support the growth of our Live-in Care service
Partnering with senior leaders to influence operational priorities and business performance
Using customer insights, service data and market trends to identify opportunities for improvement
Driving continuous improvement initiatives that enhance service quality, efficiency and customer satisfaction
Ensuring safeguarding, compliance and regulatory standards are consistently upheld across all teams
Leveraging technology, automation and innovation to improve service delivery and operational effectiveness
Supporting the commercial growth of our Live-in Care programme and ensuring delivery against budget and forecast targets
Leading, coaching and developing a team of approximately 40 colleagues, creating a culture of accountability, engagement and excellence

What We're Looking For

We're looking for an inspiring senior leader who combines strategic thinking with a strong delivery focus and a genuine passion for customer care.

You'll bring:

Significant experience leading customer-focused operational support functions
A proven ability to deliver exceptional service for both internal and external customers
Strong commercial awareness and business acumen
Experience influencing senior stakeholders and building effective cross-functional relationships
Outstanding communication and leadership skills
A track record of driving operational improvement and delivering measurable results
A data-driven approach to decision making and performance management
The ability to thrive in a fast-paced, evolving environment
Resilience, adaptability and a solutions-focused mindset

Desirable

Experience leading organisational change and transformation initiatives
Experience within the care sector, healthcare or a regulated environment
Knowledge of safeguarding, compliance and regulatory requirements
Experience working across organisations of varying sizes and sectors

Why Helping Hands

We're a purpose-led organisation, but we're also a growing, ambitious business with exciting plans for the future.

This is your opportunity to:

Shape a critical function that directly impacts customers, families, carers and colleagues nationwide
Lead a highly visible team at the centre of our operations
Influence business strategy and drive meaningful change
Create exceptional experiences that support our purpose of helping people live well
Join an organisation where care, collaboration and continuous improvement are valued every day

At Helping Hands, we’re committed to building a diverse, inclusive community where everyone belongs. All applications are considered fairly in line with our Equality and Diversity Policy.

Quick apply

Refine Your Search

delivery director jobs in alcester, war

Head of Branch Support

Head of Enterprise Portfolio Delivery

Head of Field Sales (UK & Ireland)

Client Delivery Director. Perm. Up to £150k

Strategic Account Director

SC Cleared Digital Delivery Lead- Director London, Bristol or Birmingham

Head of UK / Ireland

Client Director

Head of UK / Ireland

Account Director

Director of Revenue Strategy & Distribution

Insurance Client Director - Corporate Risk, Birmingham

Head of Accounting and Delivery

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Extraordinary Care. Extraordinary Culture. Extraordinary Careers.

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